• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Verbal and Non - verbal Communication

Extracts from this document...

Introduction

Introduction Communication is the study of the transfer of meaning (Eunson, 2005, p.2). This consists of verbal communication, which is the exchange of ideas through written or spoken words and non - verbal communication, which is conveying a message through cues such as facial expressions (a smile), head movements (shaking left to right), proxemics (closeness in proximity) and eye messages (a stare). It is virtually impossible to not communicate, as further proved by the axiom - "You cannot not communicate". There can also be considerable misunderstanding due to the noise factors that obstruct easy flow of communication, which can be dismissed if the misconceptions are understood and remedied. Verbal cues can be easily controlled; where as the non - verbal cues have little or no control as they are exhibited by the speaker more or less without his or her knowledge. These are more spontaneous and the individual has less control over them, thus making it more genuine and real. Consequently, at times when the verbal cues and the non - verbal cues are contradicting, it is the general practice for the listener to perceive the message displayed by the non - verbal cue. ...read more.

Middle

The use of words in terms of speaking or writing can be rephrased if necessary, to alter the meaning that the speaker needs to get across to the listener. Yet, there can be noise factors, which cause distortions in the actual message the sender is trying to put forth to the receiver. This is because the words have two different meanings, the denotative meaning - the dictionary definition of a word and the connotative meaning - feelings or associations each individual has about a word (Kimberley, 2003, p.145). For example, if a person talks to another person about "love", the listener would always relate it to his or her personal experiences about love and thus there is a higher possibility of ineffective communication. In contrast, if the word "a pencil box" is mentioned there is not the least possibility of misunderstanding the information as, a pencil box has a definite meaning. On the other hand, in non verbal communication it is inevitable to stop oneself from communicating with others. For example if an individual keeps quiet in an attempt to not communicate, this is not possible because this mere act sends a message to the listeners around that he or she is not willing to talk now (Dr. ...read more.

Conclusion

Understanding cross-cultural non-verbal cues is really important, especially when communicating with people of another culture in order not to offend them resulting in unintended communication failures and conflict. This might tarnish the relationship between people. Thus we have to be careful with our actions. By studying this, we are able to gather the kind of impression we might be projecting to people and hence improve it. Conclusion Effective communication is very important especially in order to build a good foundation between parties. Verbal and non - verbal communication is equally important in the process of failure free information transfer between parties, but non - verbal communication takes up a major role in this procedure. In conclusion, we should ensure that both these types of cues are appropriately put into action to enhance better communication and interaction. Reference * Bradbury, A. (2003), "Non Verbal Communication: Messages about messages", Training Journal, Oct 2003 * Eunson, B. (2005), Communication in the 21st century, John Wiley & Sons, Australia Ltd., Singapore. * Kimberley, N. (2003), Managerial Communication: MGF 1100 / 2100, Mc-Graw Hill Book Company Australia Pty Limited, Sydney. * Shaler, R. (2005), "You cannot not communicate", Success Images Management training and carrier consulting", viewed 28th March 2006, < http://www.successimages.com/articles/sw01.htm>. ?? ?? ?? ?? 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

4 star(s)

Response to the question

In summary, the report gives a good description of how speakers, may use verbal and non-verbal communication to undertake a successful speak. However, some of the report may need a little further reading's to why it's important. The report describes ...

Read full review

Response to the question

In summary, the report gives a good description of how speakers, may use verbal and non-verbal communication to undertake a successful speak. However, some of the report may need a little further reading's to why it's important. The report describes how different cultures may have different methods of expressing their views. This is quite good, as this acknowledges that there may be some differences in terms of the approach that people may undertake.

Level of analysis

The report mentions how people's non-verbal cues, such as hand movements are less controllable by speakers. This is quite good, as this describes how people speak. However the report doesn't explained why this is, and the report could include something on the lines of 'A person may not notice their hand movements so much, as this is there 'default' potion, as this is what there feel is comfortable and their natural body moments when talking'. The above will show the examiner, that the student understands how speakers sue non-verbal cues, and the reason to why this occurs.

Quality of writing

The report states the term 'Communication', however the student gives the Dictionary definition. This shouldn't be included within the report. All technical terms should be explained using their own understanding of the term, to allow the examiner to asses if the student understands the term or not by their own words.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 25/02/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Marked by a teacher

    Ecommerce Case Study

    to handle all of the information and tasks that will be necessary in the company. I would recommend that Cuckoo Games use an i7 processor; this will give them a great ability to multitask and will give them more than enough power to cope with peak times.

  2. ICT - Definition of scope

    Objectives of the project The CD room will contain three different sections "learn about pcs" , "build a pc" and "install an os" each section will then contain several pages. Learn about pcs is an introduction to PCS the pages in this section include: An introduction to the PC, What

  1. ict as level coursework

    * All calculations need to be accurate and correct * Invoices need to be produced quickly * Needs to store previous transactions * All validation checks must work -length check and format check * Should be able to edit information * Should be able to add information * Should be

  2. A2 ICT CouseWork

    on a wide open surface without any other distractions to our customer's. The Business details will include our phone Number and Business Name; these Details will be used when trying to contact our business. Final-Procedure Using Workload's business Detail's the customer can then be able contact our business outpost, where

  1. The Digital Divide is used to describe the progressively growing gap between those who ...

    Life is now dependant on technology, NHS patient records is one example. The extent of the digital divide The digital divide is a worldwide issue and does not just refer to the difference between people with computer or Internet access and those with no access at all.

  2. What is Non-verbal (NVC) Communication?

    Such signals may be said to have a behavioural meaning. Similar considerations may be applied to some ritual signals, like handshakes, which accomplish a change of relationship but have no obvious subjective meaning. Non-verbal communication includes facial expression and gaze, proxemics, self-presentation, spatial construction, d�cor and paralinguistic features.

  1. The Impact of Mobile Phones on social Interaction

    which is a transmission model for communication. This model identifies six key elements of source, encoder, message, channel, decoder and receiver which must be present in all communication. It is the channel aspect of the model where the mobile phone is becoming an increasingly used tool and as a result

  2. ICT revision notes - IT project management

    It usually consists of five factors; +Technical ? will the new system work? +Economic ? will it save us money? +Legal ? does it comply with the law? +Operational ? will it solve the problems? +Schedule ? can it be built in time?

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work