• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Verbal and Non - verbal Communication

Extracts from this document...

Introduction

Introduction Communication is the study of the transfer of meaning (Eunson, 2005, p.2). This consists of verbal communication, which is the exchange of ideas through written or spoken words and non - verbal communication, which is conveying a message through cues such as facial expressions (a smile), head movements (shaking left to right), proxemics (closeness in proximity) and eye messages (a stare). It is virtually impossible to not communicate, as further proved by the axiom - "You cannot not communicate". There can also be considerable misunderstanding due to the noise factors that obstruct easy flow of communication, which can be dismissed if the misconceptions are understood and remedied. Verbal cues can be easily controlled; where as the non - verbal cues have little or no control as they are exhibited by the speaker more or less without his or her knowledge. These are more spontaneous and the individual has less control over them, thus making it more genuine and real. Consequently, at times when the verbal cues and the non - verbal cues are contradicting, it is the general practice for the listener to perceive the message displayed by the non - verbal cue. ...read more.

Middle

The use of words in terms of speaking or writing can be rephrased if necessary, to alter the meaning that the speaker needs to get across to the listener. Yet, there can be noise factors, which cause distortions in the actual message the sender is trying to put forth to the receiver. This is because the words have two different meanings, the denotative meaning - the dictionary definition of a word and the connotative meaning - feelings or associations each individual has about a word (Kimberley, 2003, p.145). For example, if a person talks to another person about "love", the listener would always relate it to his or her personal experiences about love and thus there is a higher possibility of ineffective communication. In contrast, if the word "a pencil box" is mentioned there is not the least possibility of misunderstanding the information as, a pencil box has a definite meaning. On the other hand, in non verbal communication it is inevitable to stop oneself from communicating with others. For example if an individual keeps quiet in an attempt to not communicate, this is not possible because this mere act sends a message to the listeners around that he or she is not willing to talk now (Dr. ...read more.

Conclusion

Understanding cross-cultural non-verbal cues is really important, especially when communicating with people of another culture in order not to offend them resulting in unintended communication failures and conflict. This might tarnish the relationship between people. Thus we have to be careful with our actions. By studying this, we are able to gather the kind of impression we might be projecting to people and hence improve it. Conclusion Effective communication is very important especially in order to build a good foundation between parties. Verbal and non - verbal communication is equally important in the process of failure free information transfer between parties, but non - verbal communication takes up a major role in this procedure. In conclusion, we should ensure that both these types of cues are appropriately put into action to enhance better communication and interaction. Reference * Bradbury, A. (2003), "Non Verbal Communication: Messages about messages", Training Journal, Oct 2003 * Eunson, B. (2005), Communication in the 21st century, John Wiley & Sons, Australia Ltd., Singapore. * Kimberley, N. (2003), Managerial Communication: MGF 1100 / 2100, Mc-Graw Hill Book Company Australia Pty Limited, Sydney. * Shaler, R. (2005), "You cannot not communicate", Success Images Management training and carrier consulting", viewed 28th March 2006, < http://www.successimages.com/articles/sw01.htm>. ?? ?? ?? ?? 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

4 star(s)

Response to the question

In summary, the report gives a good description of how speakers, may use verbal and non-verbal communication to undertake a successful speak. However, some of the report may need a little further reading's to why it's important. The report describes ...

Read full review

Response to the question

In summary, the report gives a good description of how speakers, may use verbal and non-verbal communication to undertake a successful speak. However, some of the report may need a little further reading's to why it's important. The report describes how different cultures may have different methods of expressing their views. This is quite good, as this acknowledges that there may be some differences in terms of the approach that people may undertake.

Level of analysis

The report mentions how people's non-verbal cues, such as hand movements are less controllable by speakers. This is quite good, as this describes how people speak. However the report doesn't explained why this is, and the report could include something on the lines of 'A person may not notice their hand movements so much, as this is there 'default' potion, as this is what there feel is comfortable and their natural body moments when talking'. The above will show the examiner, that the student understands how speakers sue non-verbal cues, and the reason to why this occurs.

Quality of writing

The report states the term 'Communication', however the student gives the Dictionary definition. This shouldn't be included within the report. All technical terms should be explained using their own understanding of the term, to allow the examiner to asses if the student understands the term or not by their own words.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 25/02/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Marked by a teacher

    I have been asked to create an ICT solution for a local events and ...

    This would be created in a database type format as it will improve functionality and accessibility and prevent errors and allow for alterations to be made. Identifying Clients, Users and Audience for a company Traditionally a client in terms

  2. Marked by a teacher

    Ecommerce Case Study

    to handle all of the information and tasks that will be necessary in the company. I would recommend that Cuckoo Games use an i7 processor; this will give them a great ability to multitask and will give them more than enough power to cope with peak times.

  1. Personal effectiveness

    Prior to commencing my final year of study I was achieving a 2:2 standard of work and didn't feel I had the confidence to achieve this goal. My aspirations in life enabled me to look over this negative thought and believe that I had the ability and knowledge to achieve.

  2. Discuss the examples of understanding Non-verbal communication.

    customer.communication can be improved by communication training, organization redesign, cultural change and new system implementation.

  1. Communication &amp;amp; Employability Skills for IT. OCR Cambridge Technicals Unit 1 LO1-P1

    This doesn?t have to be about a specific business but about the business world. It is looking at situations from a commercial prospective. This can also include learning and understanding about what makes a business successful and appreciating the factors that can influence a business success.

  2. Human Interface - visual perception and models of interaction.

    Others measure productivity including performance of speed, processing and any other variation to the number of tasks and complexity. This can also be called as respond timing. Fitts? Law Fitts? law is used to calculate the throughput in advance for any system designed by predicting human movement and motion based on time and distance.

  1. ICT revision notes - IT project management

    âAs the introduction is vital to e success, formal methods for developing an ICT system have developed to try to ensure success. System development life cycle âWhen a new computer-based system is introduced by a business, it is usually to replace an old system which may be a manual system or an outdated, computer-based system.

  2. Applied ICT in business scenario answers

    The permanent staff are paid monthly but the temporary staff are paid weekly according to the number of hours worked. The company is to introduce a computerised payroll system which will consist of a separate system for the permanent workers and one for the temporary workers.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work