• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

What are the uses and limitations of non-verbal communication in a specific job?

Extracts from this document...


What are the uses and limitations of non-verbal communication in a specific job? In this essay I propose to look at the uses and limitations that NVC places on a funeral directors when interacting. There are many limitations on individual careers yet when a specific job requires a certain amount careful monitoring of interpersonal communication things can get difficult! The job without question uses a lot of NVC. The families are not only aware of the words, but of the manner in which they are spoken and what they visually detect from body language and appearance. NVC places a great deal of limitations on their job. Hypothetically, take a client who is very distressed, arms folded across their chest and sat as far away as possible. You can instantly tell you are going to receive limited responses. Limitations on the job in a lot of respects depend on the family. ...read more.


It is essential that both client and funeral director are at ease and comfortable with one another. To a degree NVC is useful within their job but verbal communication must be used otherwise everything is unclear. You can not tell alone from a person's body language their personal wishes. Each case is different - none are the same. A use of NVC is when you just simply listen and let clients talk about the situation, circumstances and their loved one. A further use of NVC is self-disclosure such as your own personal experience of bereavement to show you understand what they are going through. In dealing with the public you have to be aware of upsetting a client. It's so easy to slip up, use the wrong vocabulary or tone of voice. You have to show understanding and empathy. The most important factors in a funeral directors is their knowledge and understanding of grief, sensitivity and capability to communicate. ...read more.


Funeral directors have to be prepared within their job for many problems or situations that may arise such as; dealing with anger, rifts within families, and trying to reduce distress. These problematic eventualities within their job should be regarded with utmost importance. Successful and caring funeral directors should encourage clients to express themselves. Most try to eliminate jargon and listen attentively. When dealing with relatives, they should summarise accurately the process and anything the family need to decide or tasks to be carried out. They should re-cover what they discuss and if there is anything people do not understand or have to clarify by asking further questions. I can conclude from writing this essay that I am now more aware of how difficult NVC is when dealing with people (bereaved or otherwise.) You have to hold certain qualities, be equipped with necessary skills and be a good people person. I have discovered that NVC places many limitations on the job but is also useful. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Peer reviewed

    Verbal and Non - verbal Communication

    4 star(s)

    Shaler, 2005). This means that an individual is constantly communicating even though he or she may not be saying anything verbally. Their physical characteristics such as the hairstyle, dressing, accessories or the touching behavior and body movements might say something to the person he or she is communicating to without even realizing it.

  2. Using ICT to communicate

    spaced out and would remove some of the spare space towards the bottom of the page. The recipients address could be changed in to lower case instead of being in capitals this would make the letter look more professional and personalised, and the address would then fit in with the rest of the letter.

  1. Discuss the examples of understanding Non-verbal communication.

    (http://maine.maine.edu/~zubrick/tren5.html, 28/4/2005) Non-verbal communication is deceptively important in how we express ourselves , and it plays a huge part in child's development into adulthood. For the first two years or so of a child's life, they must, in the absence of a developed vocabulary, be content with communicating their needs non-verbally.

  2. Industry standards - Ensuring communication standards are followed.

    Protocols exist at several levels in a telecommunication connection. There are hardware telephone protocols. There are protocols between each of several functional layers and the corresponding layers at the other end of a communication. Both end points must recognise and observe a protocol. Protocols are often described in an industry or international standard.

  1. The aim of this task is to produce a report for the managing director ...

    They could be used for entertainment purposes, internet activity purposes, or even research purposes such as an interactive version of the Hotels questionnaire. Also touch screens could be used for the dining of the Hotel, this means staff would just have to choice the correct meal on the touch screen and it will run the price through automatically.

  2. Information: G061 - Systems and Communication

    Entities: an entity is a single object or thing you can store data about. Each entity becomes its own table (e.g. table about employees, table about customers, table about stock) and are linked to the other tables using relationships (e.g.

  1. Communication and Employability Skills for IT

    As many documents used in a business are paperback e.g. letters, invoices, memorandums, reports etc.

  2. What is Non-verbal (NVC) Communication?

    Mehrabian (Wolfgang 1968 p141) asked his subjects to address a hat stand, imagining it to be a person. Male subjects who liked the hat stand looked at it more, did not have their hands on their hips, and stood closer. Non-verbal signals are often "unconscious," i.e., are outside the focus of attention.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work