• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

What are the uses and limitations of non-verbal communication in a specific job?

Extracts from this document...

Introduction

What are the uses and limitations of non-verbal communication in a specific job? In this essay I propose to look at the uses and limitations that NVC places on a funeral directors when interacting. There are many limitations on individual careers yet when a specific job requires a certain amount careful monitoring of interpersonal communication things can get difficult! The job without question uses a lot of NVC. The families are not only aware of the words, but of the manner in which they are spoken and what they visually detect from body language and appearance. NVC places a great deal of limitations on their job. Hypothetically, take a client who is very distressed, arms folded across their chest and sat as far away as possible. You can instantly tell you are going to receive limited responses. Limitations on the job in a lot of respects depend on the family. ...read more.

Middle

It is essential that both client and funeral director are at ease and comfortable with one another. To a degree NVC is useful within their job but verbal communication must be used otherwise everything is unclear. You can not tell alone from a person's body language their personal wishes. Each case is different - none are the same. A use of NVC is when you just simply listen and let clients talk about the situation, circumstances and their loved one. A further use of NVC is self-disclosure such as your own personal experience of bereavement to show you understand what they are going through. In dealing with the public you have to be aware of upsetting a client. It's so easy to slip up, use the wrong vocabulary or tone of voice. You have to show understanding and empathy. The most important factors in a funeral directors is their knowledge and understanding of grief, sensitivity and capability to communicate. ...read more.

Conclusion

Funeral directors have to be prepared within their job for many problems or situations that may arise such as; dealing with anger, rifts within families, and trying to reduce distress. These problematic eventualities within their job should be regarded with utmost importance. Successful and caring funeral directors should encourage clients to express themselves. Most try to eliminate jargon and listen attentively. When dealing with relatives, they should summarise accurately the process and anything the family need to decide or tasks to be carried out. They should re-cover what they discuss and if there is anything people do not understand or have to clarify by asking further questions. I can conclude from writing this essay that I am now more aware of how difficult NVC is when dealing with people (bereaved or otherwise.) You have to hold certain qualities, be equipped with necessary skills and be a good people person. I have discovered that NVC places many limitations on the job but is also useful. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Peer reviewed

    Verbal and Non - verbal Communication

    4 star(s)

    Shaler, 2005). This means that an individual is constantly communicating even though he or she may not be saying anything verbally. Their physical characteristics such as the hairstyle, dressing, accessories or the touching behavior and body movements might say something to the person he or she is communicating to without even realizing it.

  2. Using ICT to communicate

    filling the large gap that is left, this image has been centre justified but there is still a lot of space left unoccupied. Page sixteen starts with a title that has been line divided, the page then starts with two lines of text and then has a section of text named "1."

  1. ict as level coursework

    Also any data that is saved on the hard drive should be backed up via a reliable medium like re-writable CDs. Data that has been backed up should be on the premises in a safe and another copy at another location.

  2. Communication and Employability Skills for IT

    the employers eyes, this means the employer will not waste time and will help information within the business to flow. An example may be a building construction site; each group of workers will work on different aspects of a building.

  1. Information: G061 - Systems and Communication

    First normal form (1NF) - every data value is atomic (one piece of information per cell entry) - no repeating data (no record has repeating data) - primary key (each row must be uniquely identifiable) Second normal form (2NF) - must be in 1NF - non-key attributes are dependent on the entire primary key (no partial key dependencies)

  2. What is Non-verbal (NVC) Communication?

    Mehrabian (Wolfgang 1968 p141) asked his subjects to address a hat stand, imagining it to be a person. Male subjects who liked the hat stand looked at it more, did not have their hands on their hips, and stood closer. Non-verbal signals are often "unconscious," i.e., are outside the focus of attention.

  1. The aim of this task is to produce a report for the managing director ...

    Other advantages could be data can be produced using screen based communication and editing with ease. Without screen based communication you wouldn't be able to work from home. How can screen based communications be used by the Hotel Chello Hotel can use screen based information within their televisions and computers.

  2. Industry standards - Ensuring communication standards are followed.

    TCP/IP The Defence Advance Research Projects Agency (DARPA) originally developed Transmission Control Protocol/Internet Protocol (TCP/IP) to interconnect various defence department computer networks. The Internet (an international Wide Area Network) uses TCP/IP to connect government and educational institutions across the world. TCP/IP is also commonly used in commercial and private networks.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work