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Customer Protection Legislation.

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Customer Protection Legislation What is Customer Protection? In the UK, several Acts of Parliament lay down the responsibilities of the seller to the buyer. As a member of the EU, the UK must also implement legislation passed by the EU. Consumer Protection * Consumer Protection and Customer Service * Legal and Ethical Responsibilities * Trading Standards * Ombudsman * Principles of Fair Trading * Effects of non complance - Legal action - Investigation - Corporate image and sales * Customer policies - Charter - Commitment to quality * Legislation * Independent consumer organisation * Office of fair trading and competition commission Consumer Protection Legislation These are the acts that deal with consumer protection * Sales of goods Act 1979 * Sale and Supply of Goods Act 1994 * Supply of Goods and Services Act 1982 * Supply of Goods Act 1973 * The Trade Descriptions Act * Consumer Protection Act 1987 * Data Protection Act 1984 The Sales of Goods Act The Sales of Goods Act (SOGA) 1979 was passed in order to offer a statutory entitlement of protection to the consumer. It was passed to fill some holes in a previous Act of 1893, which sought to protect customers that purchased goods from sellers. The most prevalent part of the Act consists of four main parts: Section 13 - Description - Goods, when bought, should be the goods that have been advertised. ...read more.


Data must only be used for the purpose for which it is held 3. Data must not be disclosed to others unless this is necessary for the purpose for which it is held 4. Data must be accurate and up to date 5. People whose data is held must be allowed access to any information about them 6. Any incorrect information must be corrected 7. Every data holder must make proper security arrangements to ensure that no unauthorised person gains access to the data. In practical terms, this means that computer users must not give unauthorised printouts of data to anyone, and must ensure that such print outs are not left lying about. Passwords and ID's should be kept confidential and not disclosed to anyone. Ombudsman An ombudsman is responsible for dealing with complaints about the operations of certain organisations. The first ombudsman, created in 1967, was the parliamentary commissioner for administration. He or she deals with complaints about central government departments. The ombudsman scheme has grown over the years and there are now ombudsmen in the following areas * The national health service * Insurance * Banking * Legal services * Estate agents * Pensions * Building societies Consumers will go through a similar process when complaining to the ombudsman in other areas. ...read more.


* Informal Contracts For example buying a product in a shop. There are three parts that make up a contract (whether formal or informal) 1. Offer and acceptance One party must have offered something and the other party must have accepted it before the contract is valid 2. Consideration This is where something is given or received in return for the promise of payment 3. Intention to create a legal partnership For the contract to be valid both the buyer and seller must intend to stick to the agreement and the terms involved, for example, when somebody buys an item from a shop. The Consumer's Association The consumer association tests products to check their quality and standard, and publishes the results in its magazine "which?" the organisation is independent and had quite a significant influence on business and consumers. Local Consumer Groups These are set up locally and are encourages by the consumers association. Their aim is to encourage members of the public to take an interest in consumer issues and to campaign for improvements to local businesses and/or their products and services. The British Standards Institution (BSI) This is a national organisation that is run independently. It draws up specifications against which it tests products (and sometimes services). A product approved by the BSI is entitled to carry the BSI Kite mark. Customer service E3 By Gwen James - 23 - November 03 ...read more.

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