Customer Service Legislation

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Customer Service Legislation

Customer service staff who deal with customers should know about the impacts and effects of legislation and regulations that protect the consumer when buying goods and services. Also customers are inevitably going to come and raise legal issues, so it would be a great deal of help to staff if they had a grasp of the basic legal principles.

Sale of Goods Act:

The sale of goods act states that all goods purchased should be: of satisfactory quality, so the goods must meet the standard that a 'reasonable' customer would expect, taking into account its price and any description. Goods should also be fit for purpose, this covers all purposes mentioned by the seller, for example if you wanted a camera that would work with a certain computer programme, the seller must not sell you a camera that does not work with that computer programme. The product must be as described on the packaging, display sign, or by sales staff. If the packaging says a product is organic then that product has to be organic. If these conditions are not met, the consumer is entitled to a full or partial refund, depending on how