Why is customer protection needed?

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Why is customer protection needed?

Consumer protection is needed to protect the consumer from fraud, under-sales procedure etc. Consumer protection is given to an ordinary person buying goods or dictate terms because of their greater power.

E.g. If a customer bought a product they would expect it to be as described and fit for the purpose they bought it for. If it didn’t meet these needs you are protected by the sales of goods act 1979- there for you have a right to a refund or if not you could take this case further, possibly to a Small Claims court or even a High court.

The consumers are protected by Acts, which fall in to different legislation’s of laws passed to control the worst excesses of past business practices towards their customers, these legal 7 acts include:

  1. The sales of goods act 1979-

This legislation protects the consumers as it describes goods for sale must be:

  • As described
  • Of merchantable quality
  • Fit for the purpose for which they are intended.
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This act comes in to force if the product bought doesn’t match the description, or is faulty, not fit for what you bought it for and also if the quality is not good e.g. damaged, scratched etc.

An example of a situation would be, a woman bought a car from carcraft Sheffield, the contract was made.

As she drove the car off the premises, the car seemed faulty as the engine warning light began to flash off and on. As the contract was made the car did not state that there was nothing wrong with it. This can ...

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