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Principles of marketing.

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ANNIE MACKENZIE HE ACCESS TO BUSINESS STUDIES & COMPUTING PRINCIPLES OF MARKETING ASSIGNMENT NO.1B DAVID LLOYD LEISURE CLUBS David Lloyd is a health and fitness operation that is owned by Whitbread PLC, the UK's leading leisure company. With 55 clubs and over 285,000 members, David Lloyd is one of the most successful businesses in the health and fitness club industry. David Lloyd has been operating successfully in the UK for nearly 20 years and has unrivalled expertise within the health and fitness sector. I have chosen to concentrate on the David Lloyd leisure club situated in Knole Road, Bournemouth. SWOT ANALYSIS STRENGTHS > Company Image David Lloyd has a bold company image and good reputation due to its nationwide success. By providing a consistently high level of service to its members and offering a full range of classes and leisure programmes, David Lloyd has made an excellent name for itself. According to an Omnibus report commissioned at the end of 2000, David Lloyd Leisure is in the enviable position of being the UK's best-known health and fitness club brand. > Endorsement David Lloyd has sought to offer its members the very best equipment available by joining forces with the following well known sports brands: The European swimwear brand Arena has a partnership deal with David Lloyd, which includes the full branding of the poolside area and lifeguard uniforms. Arena has also bought David Lloyd the Nick Gillingham swim fitness programme, which gives the club a competitive distinction from its competitors. The Italian sports and leisurewear brand Ellesse provides endorsement to David Lloyds racket couches. & Slazenger and Dunlop are both big names in the world of tennis, with Slazenger being the sponsor of Wimbledon since 1902. Together these two brands are the official tennis ball suppliers to David Lloyd. Mitre, the well known sporting goods and footwear company are currently the official footwear supplier to the fitness teams at all of the David Lloyd clubs. ...read more.


The following facilities are available at Bournemouth: Racquets 5 Championship Squash Courts, Wooden Sprung Badminton Courts Gym State of the Art Gymnasium, Fixed Weight Machines, Free Weight Apparatus, Life Fitness Cardiovascular Equipment, Stretch Zone, Swiss Ball/Bosu Area, Fitness Testing, Free Health & Fitness Assessment and Personalised Programme, 2 Aerobics Dance Studios Swimming Pool Heated Indoor Pool, Spa, Sauna, Steam Room, Cold Plunge, Ladies and Men's, Sun beds Cafe Bar Club Bar, Restaurant, Lounge, Snooker Area, Sports Lounge, Sky Digital Widescreen Television Childcare Cr�che, High 5 Children's Club (age 0 - 17) Other Unisex Hair Salon, Beauty Therapy Salon, Conference Room. > PRICE The various membership options available are priced relative to the facilities offered by each. It is important that the prices and facilities offered by local competitors are regularly monitored to ensure the company does not lose out to competitors. As well as ensuring the prices are reasonable, it is important to the company to use discounts and price reductions as an added incentive during promotional periods. An example of this is waiving the joining fee or offering reduced membership rates for students. It is important for David Lloyd to price its service competitively but to also remain profitable. > PROMOTION David Lloyd benefits from being part of a nationwide chain of health and fitness clubs. This provides the business with vital publicity that smaller local competitors may not benefit from. Due to the size of the company and the increased level of capital available, David Lloyd is able to sponsor many sports teams around the country, which provides valuable publicity. As the health and fitness sector is a very competitive industry limited availability, each health and fitness club is in direct competition with others in the local area. Taking this into account, it is necessary for David Lloyd to promote itself in order to attract new members and retain existing ones. Promotion is important to reassure customers of the differences between David Lloyd and its competitors. ...read more.


__________________________________________________________ 6. By how much has the volume of enquiries increased during the campaign period? 0-15% 15-30% 30-45% 45-60% 60% + 7. How much was spent in comparison to the budget? _______________________________________________________________ 8. Has the campaign been successful in recruiting new members? Yes No 9. Please put the following in order of the most successful, with the most successful first: Billboard advertisement / Radio advertisement Corporate membership campaign / Recruitment via existing members campaign 1. ___________________________________________ 2. ___________________________________________ 3. ___________________________________________ 4. ___________________________________________ 10. On a scale of 1 - 6 please rate the overall success of the marketing campaign. Excellent Good Average Below average Bad Very bad 11. Do any aspects of the marketing campaign need to be changed in any way? _________________________________________________________________ _______________________________________________________________________ _________________________________________________________________ 12. Is this a campaign you would be happy to use again in the future and why? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ EVALUATION Although expensive in relation to the size of the club, the advertising campaign should be sufficient in generating interest from prospective customers in membership at David Lloyd. Even though the budget has not all been spent, the remainder may be required if it is necessary to produce more leaflets for the corporate campaign or for the existing members campaign. The success of the billboard advertisement in stimulating interest in the club relies heavily on the advertisement itself and the location of the billboard. By paying the highest rates, the club has secured a prime position billboard located near to St Paul's roundabout. Following the campaign it is necessary to ascertain the level of success that has been achieved. The questionnaire is designed to be completed by the general manager of the health club, giving his views and quantifying the results. Although the benefit of the campaign will be known at the end of January, the profit gained from its success will be ongoing with the member's monthly subscriptions. The types of question used in the questionnaire were designed to prompt answers that may help future marketing campaigns and also to gain valuable feedback from the club manager. ...read more.

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