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Service Request McBride Financial

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Introduction

Service Request McBride Financial Katherine Strait EBUS/405 - E-Business Technologies February 23, 2009 Introduction The McBride Financial Website offers customers a service in which to purchase residential and recreational property loans. McBride Financial website offers credit reporting, home inspection, appraisal, and mortgage loan services for one low price for $1,500.00. Although this information is listed on the current McBride Financial website, Team A has been commissioned by service request SR-mf-001 to make improvements to the website, to offer online customers easier access, better educational information, and to create a website that is designed professionally, organized, and creates a resource for customers in need of a residential loan, and to see houses available to purchase. The more McBride Financial enables customers to find residential information, the more likely customers will see McBride as a valid resource for finding a home and loan, for their needs.(eFuse,2009). Team A will analyze the current web site, make suggested changes, and implement changes, by creating a mock up web site design, that will better serve McBride Financial, browsing customers, and existing customers. Service Request descriptions Design an improved/enhanced Internet website Team A has evaluated the current website for McBride Financial when the team first had the idea for McBride Financial Services. ...read more.

Middle

How the Web site could link to partnering businesses Another suggestion would be to have partnering business's web site open within the McBride's website with a McBride Home page link at the top to get back to the website home page at any time. Vendor networks can be tied directly into McBride's network for sharing information. By enhancing the direct communication between McBride and their businesses, greater and faster customer service and results can be achieved. Many different business have the option to link McBride Financial Services to their web site. Edina Reality.com and ColdWell Banker are two good examples that deliver customer Mortgage information that is helpful and what customers are looking for. Mortgage and loan financial information are key elements that customers need, as well as education information. Customers continue to return to web sites that are helpful and useful. How the Web site could be used to generate revenue Online financial classes for a small fee could be offered on McBride Financial web site. This will generate revenue as well as provide valuable information to consumers and enhance the company's reputation. ...read more.

Conclusion

A java calculator has been added, which makes calculations, on the fly, easier and more accessible to customers and user of the McBride web site. McBride can use free accessible calculators located on various web sites; however, McBride may choose to design and develop their own version of the Mortgage Calculator, as designing this type of tool, is not overly difficult. Conclusion Many of the services offered by McBride need to be located and grouped on a front page, so customers are able to access that information quickly and effectively. The web site design allows for further improvement, as information is consistently In conclusion, The design team is not sure that the original website design will be able to meet all the growing needs of the McBride's organizational needs. The website will be vital for McBride's success, in keeping operating expenses low by employing only a few brokers and a support person in each office. The website will offer opportunities for organized information and offer users the opportunity to gain a better understanding of the loan process, and other information. The entire team will depend upon the company's website and self-serve kiosks located in the offices to educate customers about the various loans that are available and to sell those customers on getting their loan through the new website. ...read more.

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