Another job that the manager has is to make sure that regular inspections take place, the club will be reminded that they are due to have fire inspections, and health and safety inspections every six months and the secretary at the club will arrange for a suitable date for this to be done. Once the inspection has been done the club will be given certificate that must be placed on show in the facilities that says they have passed the inspection. Theses regular inspections are crucial for an organisation because the members and staff need to know that they are in a safe environment and not one that is a health and safety hazard and by having the certificate on show for people to see it also allows them to no that the facilities have been checked and approved.
For any organisation it is very important that the staff are all fully trained so that they can do their job safely and a high standard. At Bognor golf club the secretary is fully qualified and trained in first aid, there are also 4 more members of staff that work within the club house that are first aid trained. This is very beneficial for the club and the staff as can help if it is needed it is also very beneficial for the members and quests as of the club as they are always in a safe environment and can be helped if needed in the time it take to call an ambulance. The club ensure that there is always a member of staff on duty that is first aid trained if it is ever needed but I think that they could improve this and make the staff and members safer by training all the members of staff even if it is a simple first aid course.
The most important staff at a golf club that need to be trained are the green keepers, all the green keepers are fully trained and have all attended college to complete a two year course so that they can use all the necessary equipment safely. It is also important that they have regular training to update their skills as new equipment is often needed and it’s important that they can use it safely not only for their safety but others on the course. When the club decide to use new equipment the head green keeper will be sent on a day course if the training is necessary to ensure safety, here they will be able to learn how to do use it properly and safely. The head green keeper will then pass this on to the rest of the staff at the club so everyone is safe. It is also important that green keepers have training so that they know everything that they can about the chemicals that they use on the course, as many of the chemical may be harmful or irritants. The club will have risk assessment for all the chemicals that are used but training is also helpful as it gives them more knowledge and guidance on how to use them safely.
All members of staff need to be sure that they know what do in case of an emergency, therefore they need to be trained and made aware what the organisations policy’s are, so that they know what to do if anything occurs. At Bognor golf club all members of staff have access to risk assessments for almost all day to day jobs that they may be carried out and any other possible risk within the club and o the course, I will go into this more later in this assignment as risk assessments are also documentation.
Now I am going to look at the documentation that is used at the golf club to promote health, safety and also security. The club has many methods of documentation, some is kept on paper in files, some on computers and in the case of CCTV and security on video. One of the most important types of documentation are risk assessments as it is a way for risks to be recognised and a way to help staff to deal with the problems if they occur. As I previously said all members of staff at the club have access to risk assessments for almost all day to day jobs that they will carry out and any other possible risk within the club and the course. By having risk assessment files it ensures that all staff members know exactly what to do if an accident dose occur. The club keep the risk assessment files on both paper in files and on the computer so that they are accessible to anyone at any time. If an Accident dose occur then it is very important that it is reported to the highest member of staff on duty at that time so that they can either help deal with it or get help to the customer quickly, the accident must then be recorded, at Bognor golf club this is done in an accident report book. Within the club there are three separate accident books one for accidents that occur in the kitchen and restaurant areas, one for the green keepers and accidents that occur on the course and another for general accidents around the club. At the end of each month all accidents will be written up and printed, this is so that a record can be kept safe in a file in the office if it is needed for any reason such as people suing the club. This is very possible within a sporting club as many accidents do occur, therefore it is very important for the club that they have a record of it as people my have injuries and blame them on the club to gain compensation when the club had nothing to do with it.
It is important that any organisation is able to monitor how their customers and members are feeling and what their thoughts are. At Bognor golf club they do this via a satisfaction book which is kept in the lobby where members can leave feedback on whatever they feel is necessary. By doing this the club is able to evaluate its performance therefore allowing them to improve on it and make it satisfying for its members an improve the environment of the club. The club will also have general reports where the management of each section of the club will come together to discuss the health, safety and security this will happen once a month with a more in depth report taking place and the end of each year. By having these meeting they are able to adjust and improve what is needed to improve the health, safety and the security thereby improving the satisfaction of the members, staff and the general environment of the club.
A very import type of documentation for any organisation and the customers is safety signs, without them customers and members of a club may be unaware of any hazard or risk, and if an accident dose occur the customer has every right to sue an organisation for not having any signs or warnings. Therefore it is very beneficial for the organisation to have safety signs to ensure that this doesn’t happed. Around Bognor golf club you will find many safety signs and warnings, you will find fire exit signs on every door within the club house and the pro shop. There are also many safety signs outside of the club house on the course especially around the green keepers sheds as many chemicals and dangerous machines and tractors will be around the area and the course. To keep a golf course looking and playing its best the green keepers need to use many different chemicals on the grass, some which may be irritants or even slightly harmful to humans, therefore they must ensure that golfers and other staff know that they have used them on the course. At Bognor before golfers go on the course there is a sign that is put up warning that chemicals have been used, you will also find signs when out on the course around the greens and on the tees saying what has been used to ensure that the members are aware and safe whilst on the course. Many heavy and dangerous machines are also used on the course, such as strimmers, tractors, diggers, and mowers therefore it is important that nobody goes near them unless told to and are fully trained to do so, so the club provides safety signs to warn people to stay away and not touch them so that nobody gets hurt or has an accident.
Security is a big part of any organisation, as it is important that the facilities are safe at all times during the working day and over night, it is especially important that their customers and members feel that that are in a safe place and also that their belongings are safe within the facilities. On every external door that leads into the club house need codes to enter, you will also find coded doors on all the entrances to both changing rooms male and female this make the building very safe but they could make the trolley she where many members leave their clubs. At the moment every member that uses the shed is given a key to keep but this is very safe as they could lose it and anyone could get in, therefore they could add a coded door to ensure that people cant get in and then have looks like padlocks for people to attach their bags to, this would make them even safer. By having coded doors throughout the club it ensures that nobody enters the building that aren’t members or authorised to so therefore making the facilities safe for everyone staff, visitors or members. At the golf club all members are offered a locker within the changing rooms to lock away their belongs safely, this allows member to leave their shoes, hand bags any valuables and knowing that they are safe. The club also have CCTV cameras around the building this is great as it allows them to see what is going on at all time. The club have a type of ID in the form of a membership card which every member is authorised with when they join, this card enables them to enter the club as they open the doors. This is a very good idea but it dose have its fault as people may lose their cads and this immediately leaves the club unsafe as anyone could enter and break in at any time.
I am now going to look at my second organisation which is a health spar and is in the public sector as it is open for the general public. The organisation is located in Chichester’s town centre in a very busy area so that they can attract the public to use their facilities. Champneys spar is a very new spar and only opened late 2006, it is one of five spars located in the UK and is the first to open in a town centre as simply a spar and not a full resort. The facility has 6 fully fitted treatment rooms, one open treatment room, staff room and office, in an organisation like a spa it is essential that all the appropriate health and safety guidelines are followed as there are many chemicals, electrical equipment etc that are being used very day to perform treatment on customers.
As before it is very important that the organisation makes sure that they look at and put into place all procedure and rules so that health, safety and security is ensured for the staff, members and the organisation. I will start as before by looking at the management of the spar and the jobs that they do to ensure that health, safety and security is taken into account. The manager of a spar has many responsibilities that they must carry out during the working day and over a period of time, they will have normal operating procedures that they will do during the day or shift, emergency action plans, emergency operating procedures and accident procedures they must do, know and follow if necessary, it is also important that they have equipment and any products tested before use on clients so they are safe whist in the facilities. At the spar all the equipment is professional checked once a year by an electrician who will check every thing that used electric even if it isn’t used by or on the customers. Once the equipment has been checked they will have a sticker placed on them stating that they have been approved as well as the manger being supplied with a sheet will equipment information. By having these checks once a year it ensures the safety of everyone who uses any treatment equipment or general electrical appliances within the facilities therefore making the clients feel safe whilst having treatments allowing them to feel relaxed as they should do in a spar.
At the spar thee fire procedure is to evacuate the building via the 3 fire exits and meet at an assembly point 100yards from the building this is to make sure that everyone is safe and far enough away from the building so that they aren’t in any danger. There are alarm points in every room which are linked to the fire and police service as well as smoke alarms and water sprinklers in every room, there are also 2 fire extinguishers on every floor. By having alarms in every room it enables anyone staff and customer to break the glass to ring for assistance if it’s needed and by having them linked directly to the fire station and the police station they can get help quickly.
Encase of a fatality or medical emergency the procedure that the staff must follow is to evacuate the facilities and call an ambulance immediately or assistance immediately, this is so that other customers aren’t upset or unsettled by what has happened or happening in the facilities. In a minor injury and it is felt that the a member of staff can deal with the accident then they have to clear the area or move the client to an area where they are comfortable, safe and out of the away of other clients and treat the client themselves.
A spar manager has many daily procedures that they have to do day to day to ensure that the building, the staff and the clients are all safe whilst they are in the facilities. The spar manager at champneys has many of the same duties as a golf club secretary, she checks the entire facilities to ensure that it is all safe and ready for opening and once again the manager at the spar isn’t the first staff member on the premises therefore it isn’t there job to turn off the alarms. But it is the job of the cleaner who arrives an hour before the manager. All the alarms are both set and turned off by a key, and this key is issued to the manager, assistant manager senior members of staff, and the cleaner and the alarms will be set at the end of the day by whoever is the last to leave that day. This doesn’t seem very secure at all as by giving out this many keys lots of people have access to the facilities at any time and there are also more keys that can be stolen or lost leaving the spar being not safe. I think that I would be much safe if only the manager and the assistant manager had keys at one or the other is always working, by doing this they are limiting the chance of a break-in and securing the facilities.
Once again the manager of the spar needs to ensure that their customers and clients are not only happy but also safe, therefore a big part of their job is to make sure that all equipment that is used in the facilities are checked regularly by professionals. The manager also has the job to ensure that the building and the facility has regular inspections. The spar has fire inspections every 6 months where the Bedfordshire protection test all treatment equipment is and the Sussex fire service check all fire extinguishers and the building and the facilities it’s self. This ensures that not only the building is safe for staff and clients to be in but also the equipment is safe as well.
Another very important job that the manager has is to make sure that there is an emergency action plan and procedures in place. All members of staff are made aware of all the emergency procedures on their first day at the spar, they are also made aware and explained the emergency procedures on an initial training day before the shop opened and members of staff that join the team also have a day of training where this is all explained. This is a very beneficial procedure to do as it is done before they treat clients so they have no doubt in what they have to do in an emergency therefore they wont put anyone in danger. I think that they should be also be given a booklet where they can learn and referee back to it if needed.
In a spar it is very important that the team are all fully qualified as they are giving treatment to clients all day long, therefore it is important that the clients feel comfortable, relaxed and most importantly safe whilst in the member of staffs hands. To ensure the clients safety all the staff are fully trained in either beauty or sports therapy and fitness. They will also undertake an introduction program over a week and a training booklet so that they learn the procedures of the company so that they are professional at all times. On top of there original training and qualifications prior to working at champenys they have trade tests where their skill are upgraded and improved and new treatments can be learnt and tested before they do the treatment on clients. This is a very good thing to do as many organisations don’t always offer training once they have done their initial training as it cost money and time. But Champenys want to make sure that their staff are as good at what they do as possible to ensure that the clients are safe at all times and the reputation of the organisations is always good.
First aid is a very important part of every organisation and it is important that there is always someone that has had first aid training. At champenys every therapist and staff member has had a day’s first aid training and the manager and assistant manager have also had an intensive two week course and are fully qualified first aiders. This is a very beneficial thing for any organisation as it ensure that clients and staff are always in the best hands if any accidents do occur.
Documentation is a big part of any organisation and it is a way for them to ensure health, safety and security for its staff and its customers. At the spar there are many methods of documentation and just the same as a golf club some on paper, some on computer files and on video. Within the champenys spar there are many risks and therefore many different risk assessments are needed for each treatment as well as general hazards around the spar. As I previously said risk assessments are incredibly important as they are a way for staff to know what to do in a hazard dose occur and be dealt with quickly and properly. All risk assessments are kept in a file so that they are accessible for any member of staff at any time. They are also given a booklet to keep with all risk assessment in so that they can look at them when ever they need to not only at home but also at home so that they can remember them if they need to treat an accident quickly.
If the spar dose come across a any problems, accidents or even fatalities then the spar has procedures that they must follow it is important that any accident is reported to the highest member of staff on duty and that it is written in an accident report book. The accident report book is for any accident however small it is. It is important that all accident are recorded encase the organisation are sued by the client, and by having the records of what happened they can come back and look at it any time if needed. All accidents and any files and records are converted onto computer once a month so that they can be kept for record if needed.
A spar has many important safety sings around the facilities to ensure both staff and clients are aware of any hazards and risks. There are many signs to be found such as fire exit signs, hazardous substances, no smoking, fires extinguishers, fire call point, do not drink water and many more. Every treatment product will have a safety sticker or sign on it, and with so many different products and equipment there are many different ones that can be found such as highly flammable and risk of electric shock which can be found on the crystal clear facial system and massage equipment. By having these signs throughout the facility it ensures that the organisation is covered if a client decides to sue them if they trip, fall or have an accident as they have had the warning up for them to see.
As I said before security is very important and both clients and staff need to feel that they are in a secure facility. Champenys offers lookers for their staff to leave their belongings in during the working day but they aren’t supposed to leave anything valuable overnight and the company don’t take reasonability if something goes missing. By having this rule the staffs belongs are all safe if the building did get broken in to. The facilities don’t have any CCTV in building, but every treatment room dose have panic alarms if they are needed but this still doesn’t make the building very secure as the building has no really security during the day and especially over night. To reduce the chances of break-ins they need to put in place CCTV in the spar but there is no need to put any outside as there are street CCTV in place out side the spar, by doing this they are significantly making the building more secure. The doors within the building are not locked by codes but by keys therefore it isn’t as safe as it could be as people could quite easily get hold of keys especially as so many of the staff members have keys. To make this safer they could set up doors with codes as it reduces the chances of unwanted people getting into the treatment rooms or office. They could also make the spar safer by introducing ID cards and burglar alarms.
After looking at both the organisations I have found a lot out about both the different facilities and its procedures. There are many things which are good about both organisations and work well to ensure that the building, staff and customer are all safe and secure at all times. But unfortunately there are also many things which I found could be improved or put into place to make it even better. I have looked at both the organisations which have many differences and many similarities between them but I have found that both work well at making sure that they have good safe and secure building but something can always be done to make it even better.