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Professional Development Framework for the BLU

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Introduction

BLU Professional Development Framework Introduction This document outlines a proposed Professional Development Framework for the BLU. The purposes of this framework are to: * improve the quality of service provided to customers of the Business Link Brand * provide a framework for the continued professional development of customer facing staff and contractors * using the standards of professional competence as the basis for development, assessment and recognition * focus on the production of meaningful professional development plans at an individual, local, regional and national level * record professional development activities at an individual, local, regional and national level and measure the impact of such activities * focus at a regional level for the articulation and analysis of professional development needs and activities * reduce the cost and bureaucracy of assessment The Professional Learning Framework (PDF) provides an infrastructure that brings together business support professionals and their organisations to ensure that professional development activities are planned, supported and reviewed in a structured way. The framework will involve HR professionals and line managers in the ongoing development of staff and contractors. Individuals will develop their skills and knowledge against the standards of professional competence that are relevant to their role. Business support professionals will chose those standards relevant to their role and expectations in conjunction with others in their organisation. The Professional Learning Framework will enable individuals to agree meaningful Professional Development Plans that are tailored to their individual and organisational needs. The Professional Development Framework will require Business Support staff and contractors to update their Professional Development Plans on a quarterly basis as a minimum, and that these amendments are agreed with the organisation. In addition, the Professional Development Framework will require Business Support staff and contractors to update their Professional Development Journal on a quarterly basis as a minimum. This is a document that quantifies and analyses the professional development activities undertaken in the previous quarter. ...read more.

Middle

The Professional Development Plans will have assessment components detailing what aspects of the standards of professional competence they are seeking assessment/re-assessment in. 10) The Local SST member will work with the BLO representative to produce an organisational development plan and journal on a quarterly basis. This plan and journal will draw on the previous quarter's cpd and assessment activities. It will quantify what activities have been undertaken and review their effectiveness in terms of impact of key services. The plan will also articulate what then next quarter's activities will be and where additional support at a regional or national level will be required. Continuous Professional Development - and standards of professional competence. One key objective of the BLU is to support the professional development of business support staff and contractors. In additional the BLU seeks to recognise business support as a profession in its own right and to reward and recognise the efforts of those professionals in their ongoing achievement and improvements. The BLU is proposing a Professional Development Framework for all customer facing staff and contractors. The standards of professional competence will be used to underpin the framework. The Professional Development Framework will consist of the following components at an individual level: At an individual level, there is a requirement for: * all new customer facing staff and contractors to be assessed against relevant components of the standards of professional competence in order to produce relevant professional development plans * all customer facing staff and contractors to undergo learning and development activities against their personal development plans * all learning and development activities to be recorded and reviewed by the individual and their organisation in a professional development journal * all customer facing staff and contractors to regularly review and update their professional development plan and to evaluate the impact of their professional development * periodic re-assessment of their knowledge and skills against the standards of professional competence At an organisational level there is a requirement for: * Line managers to be involved ...read more.

Conclusion

The regional forum can make suggestions/recommendations to the national level as to how the BLU might best respond to regional requirements. The regional forum can also identify where BLOs might be in need of additional support to maximise their continuous professional development activities. Costs to BLOs It is proposed that all Standards Support team activities will be charged at a rate of �60 per hour plus VAT and travel, where applicable. Standards Support Team members may be engaged to: 3) Assist BLOs in preparing newly appointed staff and contractors prepare for their initial assessment. This may include helping them investigate the standards of professional competence and identify which are relevant to their present and possible future roles and when and how they will be assessed against them. 4) Carry out formative/first line assessment activities such as live observations. This will include completing the relevant paperwork. 5) Carry out summative/second line assessment activities. These will be carried out by the Local SST members, i.e. that member associated with a particular Business Link. These assessments are required for formal recognition of achievement by the BLU and relevant external bodies. 6) Carry out quality assurance/verification activities where the BLO has used the Local SST for all fist line and second line assessment activities. 7) Support BLOs on other standards initiatives such as Customer First, IiP, EFQM and ISO. 8) Work with the BLO representative to agree local development plans and journals on a quarterly basis. Items 5 and 7 are a mandatory component of the Professional Development Component. Costs to SBS Local SST members will be involved in quarterly regional meetings in order to develop regional plans and reviews. The numbers involved will depend on the numbers of BLOs per region. Regional SST members will be involved in quarterly national meetings to develop national plans and reviews Regional SST members will be involved in ensuring Local SST members continue to comply with the national standard A2 National SST will be involved in ensuring the quality of Regional SST members PDF Page 1 of 10 ...read more.

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