Dispute Resolution and Grievance with BellSouth Yellow PagesBellSouth Advertising and Publishing Corporation is a publishing company that sells and produces the

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Dispute Resolution

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Dispute Resolution and Grievance with BellSouth Yellow Pages

David A. Beckham

University of Phoenix

LAW 529

Rich D'Ambrosio

September 11, 2005

Dispute Resolution and Grievance with BellSouth Yellow Pages

BellSouth Advertising and Publishing Corporation is a publishing company that sells and produces the print and online yellow pages in the Southeast United States. We have a union environment guided by a contract with the Communication Workers of America, CWA. Our primary process for dispute resolution is the grievance procedure. Union employees will use the grievance process for any type of issue ranging from contract violations, account possessions, disputes and issues concerning discipline or termination. Over the past seven years, I have been involved with many grievances.

The grievance process has four levels to resolution. The first level is with the grievant and the supervisor. The second level is heard by the regional or director level. The third level is held between labor relations and the company union representative. The final level is held in arbitration. Rarely do the grievances go to the arbitration level. Only the most serious cases involving termination goes to the arbitration.

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In my time as a manager, I had only two grievances go to arbitration. The majority of our cases have been handled at the second or third level. One grievance that stands out in my mind as the most difficult was when we fired a rep for poor performance. This particular rep was a seven year employee. Until about five years ago, it was difficult for our company to fire anyone based on performance. It took a great deal of documentation to prove the firing was warranted.

This particular rep started having personal and medical problems around four years in ...

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