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Introduction

REFERENCES AND BIBLIOGRAPHY GROUP INTERACTION Abram maslow (1908) - deficiency needs for respecting and valuing individuals. Tuckman (1965) m- four stages of group reformation The actual interaction - this took place 18/12/10.30am Seating pattern - dominating the group interaction Seating pattern - effective group communication Neil moonie (1996) - advanced health and social care ONE TO ONE INTERACTION Martin Seligman (1975) - helplessness in communication (2) Actual interaction - taken place on 4/02/03 at 2.30pm (1) Neil moonie - advanced health and social care www.mental health.com COMMUNICATION SKILLS WITHIN GROUP INTERACTION INTRODUCTION Communication is one of the most imperative things of being a human being. If we were not able to communicate, we would not be able to interact with others; therefore we would most likely be unsuccessful in leading our lives to their full potential. There are two types of communication, which are verbal and non verbal. So we can use our voice along with non verbal communication like your eyes, gestures and voice tone to name a few. Everything that we do can give off a positive or negative vibe about yourself, which could potentially enhance or worsen communication. LOOKING AT EFFECTIVE COMMUNICATION The job of a health and social care worker is to enhance the quality of people's lives. They must allow the clients to be in control and independent. This is why it is imperative that care workers are aware of what demands the clients have on them, and the appropriate communication skills they need to use to improve their life. Abraham Maslow theory which said 'the goal of ones life was person growth' would show that everyone should aim to develop their own ability and potential. However, before this stage can take place there are such things which need to be taken into account, the main thing would be 'deficiency needs'. These have been put into a pyramid which is shown below: It is important for any health and social worker to posses certain vital skills. ...read more.

Middle

In the end she managed with my help to say what she wanted, and I made sure that I continued the conversation with her and the rest of the group, so she felt that what she had said was of relevance and she became more at ease when speaking after this. I was very pleased with the way I dealt with this situation by offering support, praising and comforting, considering I have not ever dealt with someone like this before. My observer also stated in their assessment that I used ' offering support' to help a client with a stammer to express what she wanted to say, and that I did it in a calm, friendly and compassionate manner which was very effective. This makes me feel that I did the best thing I could have done in this situation. However it also makes me aware that there has to be a great sense of delicacy taken when dealing with someone who is affected by a stammer, blindness or deafness, and that I would need a lot of training and experience to be able to deal with something like this in confidence. Environmental barriers: * Lack of privacy - if a conversation is held where there is no privacy; the communication will not be as effective, as in a room where there is complete privacy. It is also important that the flow of conversation is not disrupted by any interruptions; therefore a private room is an effective way of preventing this. * Noisy environment - a noisy environment is very disruptive, so it is essential that you are in a room where there are no distractions and the interaction will run smoothly. * Poor lighting - a room with which is badly lit, or too bright can be a barrier for good communication, so it is essential to make sure there is adequate light to see each others faces when interacting, however also to make sure that it is not bright and causes distress to the eyes. ...read more.

Conclusion

CONCLUSION This experience has been a very large learning experience for me. Before this I had learnt about all the different types of effective communication, however I never actually knew how incredibly difficult it is to put them into practice. There is so much for and health and care social worker to remember when interacting with their clients. I think that it takes a very talented person to be good at their job within this area. I enjoyed my interaction with the group so much, and I have already decided to go back in the future, to try my group interaction to perhaps try out my action plan. What made this experienced even more enjoyable is the fact that the children relished the activity as much as what I did. When I went to go after my interaction I was actually disappointed on how quickly the time had gone. The children who I was working with seemed to have formed a bond with me and were also upset to see me go too. I think that I was very successful in achieving my purpose of the interaction, and this was reflected through not only the effective communication skills I demonstrated but also that of the amount of enjoyment we all experienced. This has certainly given me a lot to contemplate on, I have learn a lot about myself, as well as how imperative effective communication is in this type of setting. Another thing, which I think has been a vital learning point, is the fact that health and social care workers give so much to their clients. Teachers need to make sure that they are demonstrating communication skills the whole time, but also to leave their own personal or emotional problems at home, because it can effective the relationships between them and the clients. This must be extremely hard to do. I would imagine that this job is very satisfying. Unit 2 - Health and Social Care - Communication Records 1 Leanne Knott 12 RMO ...read more.

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