• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

TQM (total quality management).

Extracts from this document...


Traditionally organizations have adopted the objective of maximizing profit for the business itself and for the welfare of the business only. In the new generation managers of organizations (whether it is a corner store or a large multinational corporation), they are expected to maximize profit and at the same time act as 'good' corporate citizens for the welfare of society. Society expects managers to adopt the concept of TQM (total quality management.) Due to this change from traditional management responsibility to modern manager's responsibilities, ethical factors and social responsibility have become important aspects of managing an organization. Ethics outlines the standards of an organization of what is morally 'good' or 'bad'. The ethical dilemmas with in an organization can create concerns among employers and employees as it conflicts with their individual personal beliefs. This raises the issue of whistle blowing, which is when "individuals report unethical practices by their employer to outsiders". The reason for whistle blowing is that the whistle blower believes that unethical practices are being performed and he or she is willing to preserve the ethical standards in our society. ...read more.


The organization must also realize that it is their responsibility to act socially responsible to act for the self interest of the company and the interest of the external stakeholders. Whistle blowing helps organizations to be socially responsible, which is in itself an ethical issue. There are many reasons why an organization would want to act socially responsible. The public expects organizations to be socially responsible in today's society. Consumers have increased their social expectations today than ever before, which makes it hard for organizations not to be socially responsible. From this social expectation it allows an organization to achieve long run profits more easily and securely as there is better community, and business relations. This also creates a more positive business image. A business should also feel that they have the ethical obligation and conscience to do the 'right thing' to be socially responsible. Whistle blowing encourages this through moral values and beliefs. Companies must also realize that whistle blowing can also enhance their public image as it shows that they have an ethical workforce, working for their organization. It displays to the public that the strict chain of command of the organization does not affect what an individual wants to express, whether it is whistle blowing on an unethical issue or something regarded as not as important. ...read more.


A manager's decision making can affect the organization itself, the environment, economy and many more things. E.g. If a manager decides to package products using paper, and he/she decides to use new paper which is made by using trees from forests, it affects the environment as it destroys natural resources. The product inside the packaging may be non recyclable which is used in land fills, and is once again affecting the environment. This example shows that managers' decisions can affect the whole society and is important to think ethically and act socially responsibly. A whistle blower could report this information to the public and, the public could place pressure on the organization to become environmentally friendly. Whistle blower is the voice of ethical people in a way and can help create an ethical workforce in our society. Whistle blowers require more protection from retaliation acts by managers which is a concerning issue that needs more attention. Whistle blowing should be regarded as a valid method to control ethical behavior in our workplace and to ensure that the organization is performing in a socially responsible way. Whistle blowing may be a disadvantage for the organization in the short term but in the long term it is an advantage for both the organization and society. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Practical Questions section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Practical Questions essays

  1. Evaluate the claim that conscience is a reliable guide to ethical decision making.

    Aquinas was notable for admiring and exhonorating conscience while also categorically stating that revelation was a much more important precipitate for moral and theological knoweldge, and that reason could be near-useless without it.? Aquinas has also addressed the problem of evil much more directly and his theory, which includes the

  2. The Ethical Debate Concerning Cloning.

    Although Jewish scholars present seeming hesitation, Christians seem to be more open in their protest against the use of cloning. Protestant theology has not shown all cloning to be bad, although most believe that what is acceptable is unclear. One scholar said that it "crosses the line.

  1. To what extent, if at all, should conscience be ignored when making ethical decisions?

    insists that it must be followed whatever the circumstances as it is a gift from God. Cardinal Ratzinger says "Over the Pope as the expression of the binding claim of ecclesiastical authority, there still stands one's own conscience, which must be obeyed before all else"(Philosophy of Religion and Ethics by Peter Vardy).

  2. Business environment

    More recently a wave of new ethical business practices has emerged which recognizes the extent of the existing problems. Ethical considerations are inseparable from and systematically connected with business decision-making. Ethical concepts can and should inform international economic activity. Business ethics are the key to profits.

  1. Organizational behavior and Trends Paper

    More leaders and managers must become involved.) There are several advantages in managing ethics in the workplace. Research has found that paying attention to business ethics has substantially improved society. It is also found that ethics help maintain a moral course in turbulent times.

  2. Modern life-prolonging technologies have sharpened some ancient dilemmas on the value of life.

    Such positions are usually collected under the name "quality of life" theories. The contrast is real, but much remains to be done to show the fuller meaning of the two positions. Each position is actually a cluster of variations, and much of the task of clarification will be to show

  1. Ethics in Business

    In today's high-pressured environment, HR must spell out for employees that ethics come before deadlines or bottom lines. It's a message that can easily be overlooked in the work rush especially if employees feel pressured to violate company policies in order to achieve business objectives.

  2. Should welfare payments be stopped for problem gamblers?

    for food and necessities, by suspending welfare payments, you may be suspending the money they use for gambling but you are also depriving them of the money used for needs.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work