Operations Management
TABLE OF CONTENT .0 INTRODUCTION 1 2.0 OBJECTIVES 1 3.0 SUPPLY CHAIN 2 4.0 PRINCIPAL PLANNING AND CONTROL 3 4.1 BRANDING AND PUBLIC AWARENESS CAMPAIGN 3 4.2 LOGISTICS 3 4.3 COMMUNICATION 4 4.4 STOCK-LEVEL MAINTENANCE 5 4.5 CAPACITY MANAGEMENT 5 4.6 MATERIAL HANDLING, TRANSPORTATION AND DISTRIBUTION 6 4.7 TRACKING 6 4.8 CONTINGENCY PLANS 7 5.0 END-USER SUPPORT 8 5.1 USERS' MANUALS 8 5.2 CUSTOMER SERVICE HELPLINE 8 5.3 ONLINE HELP AND E-MAIL SERVICES 9 5.4 IN-STORE HELP 10 5.5 RETURN POLICY 11 6.0 QUALITY MANAGEMENT TECHNIQUES 12 6.1 CONTINUOUS IMPROVEMENT 12 6.2 TOTAL QUALITY MANAGEMENT 13 7.0 QUALITY ASSESSMENT TOOLS 14 7.1 CAUSE-EFFECT DIAGRAM 14 7.2 WHY-WHY ANALYSIS 15 7.3 PARETO DIAGRAMS ANALYSIS 16 8.0 REFERENCE 17 9.0 BIBLIOGRAPHY 18 0.0 APPENDICES 19 APPENDIX 1 - MOVEMENT OF MATERIALS AND PRODUCT IN THE SUPPLY CHAIN 19 APPENDIX 2 - INFORMATION FLOW CHANNELS WITHIN THE SUPPLY CHAIN 20 APPENDIX 3 - GROUP LOG 21 .0 INTRODUCTION Ulstar Plc is a Japanese company aiming to create a new concept in mobile computing which it expects to sell in market worldwide. The product, which is a Personal System Unit (PSU), will be about the same size as a PDA and effectively offer the processing power of a Personal Computer powerful enough for day-to-day uses; with the benefit of voice recognition hence no keyboard is needed. By virtue of its forth
Operations Management
Operations Management Level 2 COPR3903 BA Honours Degree in Business Tutor: Masoud Azhashemi Nadina Kalsi Student No. P03205177 Word Count: 1,978 Contents Operations Management Assignment Outline 3 Summary 4 Introduction 5 The role of operations management in both manufacturing & retail 6 Conclusion 12 Bibliography 14 Appendices: Appendix 1 - Porters Value Chain 15 Appendix 2 - The Kano Model 16 Assignment Outline: Describe and critically appraise the role of Operations Management in both manufacturing & service organisations. Summary: Operations Management is present in many occupations as well as those of manufacturing and service industries. I belive it to be present in daily duties of any person although they may never notice. With this in mind I see operations management as a skill anyone has with an aim of achieving an outcome of something they are working towards in a logical process with thought of awareness of a system structure. Introduction: Operations management has been around for some time yet it was Christopher Polhelm (Sweden) first recognised a skill and recorded that 'Nothing increases demand so much as low prices. Therefore there is a great need of machines and appliances which will diminish the amount or intensity of heavy work' (Extract from text book Operations
Computer Associates Operations Management.
http://www.ca.com The company that manages eBusiness Operations Management Paulo Colaço-Dias Executive MBA 22 February 2003 Company Confidential Contents Executive Summary 3 Computer Associates: Introduction and Background 4 Section 1. An analysis of type of operations carried out and operating processes chosen by Computer Associates. 5 Section 2. An identification and evaluation of the major strengths and weaknesses of the Operations Function in Computer Associates. 7 Section 3. An analysis of the extent to which the operations function supports the broader Business Strategy of the organisation. 9 Section 4. Recommendations for improving the operations function, whilst leaving the broader business policy unchanged. 10 References 12 Computer Associates Operations Management Executive Summary: It should come as no surprise that software companies in today's world need to excel in innovation and customer focusing in order to achieve competitive advantage. The software industry is highly competitive and in constant change. Software companies need to effectively learn how to change and adapt to the new challenges and to the different markets moved by rapid technologic advance. More than ever before, Operations Managers are required to focus on improving operational efficiency. This is usually accomplished by cutting
BMW Operations Management
. Executive Summary This report will describe a named organisation in terms of a general introduction and background of that organisation. For the organisation described, there will be a detailed account and critique of quality management and capacity management issues within the business. This will then be backed up with relevant academic theory and models; in addition to this there will be a description of their relevance in the business environment, citing examples of their use. The report will then finish with a conclusion and possible recommendations for the chosen organisation in regards to their operational management style and how it could be improved. 2. Introduction 2.1 Background BMW is primarily a German automobile company. It also has operations in aircraft engine production; electronic systems and hardware production; finance; and service. It had revenues of more than $27 billion and net profits of nearly $700 million in 1990, with about 65,000 employees. Bayerische Maschinen Werke GmbH as it is otherwise known was the surviving entity of a merger in 1955 between BMW and Allegemeina Flugzeug Werke (AFW). BMW has a history dating all the way back to the early 1920s when it was founded as a machine shop on the outskirts of Nuremberg. The AFW part of the company was founded in 1910 and was one of the major contributors of military aircraft during the
Management of Service Operations
The Company "Roti" (the Indian restaurant) "Roti" (means Bread in Hindi) was started by two fiends (partners) on July 15th 2007. "Roti" started its operations with 5 employees, including 1 head cook, 1 junior cook, 1 receptionist, 1 waiter and 1 dishwasher. The restaurant is meant for dining in, home delivery and also take away. Restaurant is serving high quality food cooked with best ingredients. As most of the advertisement of the restaurant is through word of mouth, Roti did sufficient promotion by distributing leaflets, fliers and even advertise through local newspapers, posters and banner ads. The restaurant is located at Smithfield court's shopping plaza in Kennedy Town, which is mainly the residential area and is away for commercial area. The owner told me that they are not getting a good response from the local residents as there are not many customers enjoying the environment and food at "Roti" even though they are focusing on local residents and office employees in Kennedy Town, as there are not many Indian restaurants in this area. He told me that there are only few customers attending the restaurant in lunch hour's and they are mainly office employees, people who are working in some commercial offices in the area. I have seen that "Roti" has everything that a good restaurant should have. Roti have high standard dining area with enough seating. The food served at
Operations Management
Assignment 1 - Semester 1 Wafi Al-Karagouli Sabina Ismail W Paula Wagner W0217021 Word count . How should quality be defined at this restaurant? Outline which quality tools you would use to assess the situation at The Raja's restaurant. Quality of service is the most important aspect to a customer. The concept of quality can be defined in various ways. By definition "Quality is consistent conformance to customers' expectations" (Slack, Chambers and Johnston, 2004). Each customer has expectations of different quality standards and quality service. In The Raja Tandoori restaurant quality has been declining recently. An example of this is patrons have to wait as long as 45 minutes to be seated, in addition to this it can up to 40 minutes more to get a good meal served to the table. The dimensions of service quality are reliability, responsiveness, assurance, empathy and tangible factors (James A. Fitzsimmons et al, 2004). The customer survey results indicate that 87% of customers believe the quality of food at the restaurant is excellent. Also, the dining experience is very good; being represented by 81% of customers. However, 78% of customers have expressed that they found the waiter to be only at satisfactory standards, this is likely to be due by the lack of staff experience. 70% of customer responses showed that they were served within a reasonable
Operations Management.
Diploma in Management Studies Module: Operations Management Assignment: This report reviews and evaluates the operations management of carrying out programmed food hygiene / health and safety inspections of commercial premises within Cherwell District Council. The report also aims to: - . Analyse the type of operations and operating processes in place for commercial premises inspection. 2. Identify and evaluate some of the major strengths and weaknesses of the Operations Functions. 3. Review the extent to which the Operation Functions supports the broader Business Strategy of the Department. 4. Make recommendations to address some of the shortfalls identified. Student: Shamsul Islam (Word count: 2,410) Contents .0 Introduction 2.0 Corporate Strategy 3.0 Operations Manager's Task 4.0 The Operations Process 5.0 Performance Objectives 6.0 Quality Management 7.0 The Cost of Quality 8.0 Resource Management and Planning 9.0 Conclusion 0.0 Recommendations .0 Introduction Cherwell District Council's Environmental Services Department (ESD) delivers a wide range of diverse services ranging from offering advice to closing and prosecuting businesses for failing to comply with environmental health legislation. There are around 3745 commercial premises within Cherwell District Council of which 1218 will require an inspection between 1st April 2003 and 31st March
operations management
Operations Management 'Design House Partnership at Concept Design Services' Lawrence Britt Introduction Businesses continually need to make decisions, whether it has to find a cheaper way to carry out tasks in the production department to choosing which marketing campaign they will use. The operations manager must decide on their overall operations approach built on their business strategy. The manager must design processes on a day-to-day basis, ensuring there is appropriate delivery of their service. Importantly the company must continually seek out ways of improvement to create and deliver products and services. CDS Model of Operations Management Operations strategic objectives Villessi & Design Operations strategy House Partnership Inputs Output Out-Sourcing "Focus" products (Operations Management, Slack, N, 4th edition) We can see from the above diagram the overall picture of CDS. The inputs are entered into the transformation, where designs are passed to manufacturing then are produced and distributed as outputs. The objectives of the company are used as a template for the strategy of CDS's operations, which will over see the designs and production of it products. There is also involvement from its design partners that will influence the operation
Operations Management
Part One Question 1 After revisiting the DVD[1] case studies I have decided to choose Vue for comparison with bmibaby on the similarities and differences in the management of operations within their organisations. They are both relatively new companies, created within the last 10 years and both are very ambitious in expanding their respective businesses. To compare the two I will be using the following functions operations strategy, design, planning and control, supply chain management, quality and performance which are all features of operations management. Operations Strategy There are three main but basic functions which have a part to play in an organisations operations strategy, implementation, support and drive strategies [2]. Without these, processes cannot be put into practice, develop the capabilities or give the vision that will be at the heart of a successful organisation looking for stable long term goals. Bmibaby operate from hubs within the UK to short haul and medium European destinations it uses planning and control strategies (I will go into in more detail later) to maximise the utilisation of its aircraft. Designing supply networks to outsource its ground services. Acquisition of similar models of aircraft thus ensuring commonality of maintenance and crews which drive down operating and maintenance costs. Vue is an organisation which prides itself on
Operations Management
Strategic Operations Management PS4H01 07235569 6/24/2008 Summary Quality is a part of the organisation operational activity. It revolves around the analysis if the processes performed to add value are working efficiently and effectively. There have been evolution of different techniques to resolve the problems the organisations are facing to achieve efficient and cost effective production for example Total Quality Management, Just in time, Lean Manufacturing, Manufacturing resource planning I and II, Six Sigma, Enterprise Resource Planning. Maintaining the level of quality and improving it is a challenge for every organisation. The report talks about how has quality been applied in the company and also how they can work towards getting the ISO 14000 certification to their organisation. The company The Nutan Mumbai Tiffin Box Suppliers Trust delivers lunch boxes containing cooked food for people at work. The food is cooked by one of their family members. The error rate that the company maintains is one in 16 million transactions, which is Six Sigma performance. The process followed by them is simple and efficient. The company is looking at expanding their business to different parts of the country and not able to sustain their business due to the infrastructure, social problems in those cities. Action plan for the organisation is to slowly move towards other cities
