• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A clear explanation of how the production process and quality assurance/control system employed by the business help it to add value to its product or service

Extracts from this document...

Introduction

E6 - A clear explanation of how the production process and quality assurance/control system employed by the business help it to add value to its product or service Argos Argos is a business that provides a service because it does not actually manufacture the goods it sells. Argos buys in the products from suppliers, and aims to give excellent customer service and variety. There are three stages of adding value through quality, Quality Control, Quality Assurance and Total Quality Management Quality Control This is where there is a monitoring system for the products. This process happens at the end of the production process and the products are checked to make sure they meet the right standards and requirements. This process is carried out by quality inspectors who are trained to look for circumstances where the product does not meet the set quality criteria. ...read more.

Middle

This is one of the key factors in determining the success of Argos, because it creates a good shopping experience and makes the customer return. Argos combines good customer service with low prices, their customer service makes the customer feel valued, whilst the cheap prices increase sales and profit. Argos has also integrated their customer services into the local environment by having stores easily accessible, a figure from the Argos website shows that 95% of people in GB lives within 10 miles of an Argos store. Argos also puts Customer Service at the most priority, by having a dedicated call centre, where all calls are received at one main switch board, and then are distributed across many agents. To make this system more effective, they do not take orders, so the sole purpose is for customer service. ...read more.

Conclusion

This can put great pressure on the market researchers, so they must ensure the quality is high first time around. Quality Control standards on staff When a person is employed at Argos, there is a more experienced member of staff who mentors them to ensure that they are doing everything correctly. There are also regular small tutorials between the manager and the employee within each store, just to check how the staff member is doing, and what methods they use whilst working. Training the staff at Argos is a very important task that much time is taken over making sure the staff are trained to the right standards, their progress is reviewed in the tutorials. All of the above ensure that the highest of standards are kept so when customers shop at Argos, whether it be through the catalogue, from the Internet, or in a store, they are happy with their purchases and leave with good customer service. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service Tesco's customer expectations

    Tesco would benefit from ISO 9000 accreditation particularly if they have ambitions to become suppliers to national or international companies. Quality circle is a way Tesco workers meet to examine workplace issues as quality, productivity and wastage. For Tesco team working to be successful, it relies on competent responsible workforces who want to improve quality.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Site Managers are responsible for a significant weekly turnover and a team of 20-40 staff. An Area Manager who supports 10-14 stores supports them. Within each Express store there are Duty Managers with operational area control, such as Stock, Cash, People, or Customer Service, who manage their own teams.

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    people who would be needing the product that is the potential buyers. Characteristics of customers There are various characteristics of customers and some of this includes: * Customers are inquisitive: this means customer would want to know everything for examples features, advantages about the product or service they are about to buy.

  2. Importance of good Customer service.

    the customer so that the next time they are in the store and the item is available they can buy it at the reduced price. Products available at the right place Sainsbury always try and make their stores as neat, tidy and organised so that shoppers can easily find what they are looking for.

  1. Customer Service

    Tesco, which would mean that there would be an decrease in sales instead of being an increase. Tesco try to keep improving their customer service and want their customer to recognize this. Tesco have continues training for staff so staff can deal with all types of problems and all different types of customers.

  2. Total Quality Management

    It is the ability of the product or service to continue to meet the customer requirements. It is important to realize that the 'meeting the customer requirements' definition of quality is not restrictive to the functional characteristics of products or services.

  1. Customer Service - Argos.

    It accounted for 16% of Argos sales - up from 12% last year. Preparation for the construction of new Argos direct warehouse has started, with completion planned before the end of the current financial year. Expectations of the company is very high, customers expect all products to be in store

  2. The business that I have chosen is Waitrose, because I believe that this company ...

    a business opportunity as an outcome of customer feedback will lead to change. This has improved the development of Waitrose's shopping services, such as - By Invitation, WaitroseDeliver (Internet home shopping) and in-store services such as Quick Check which is a self-scanning service.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work