• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12

A grievance interview in my experience

Extracts from this document...


A grievance interview in my experience A grievance interview in my experience 1. Purpose As Cornelius (1999) said, grievances are raised when there are issues about which any employee feels dissatisfied. Therefore, the purpose of the grievance interview is to hear the grievable claims of employees, and to settle or redress the claims fairly by methods acceptable to all parties. At the grievance interview, the purpose for the chairperson is to listen to the grievance as presented by the employee or his/her representative, with a view to resolving it. For the grievable employee, the purpose of the meeting is to reach an equitable decision so that removing causes of the dissatisfaction. In my personal experience, I attended a grievance interview as a grievant when I worked in Beijing Sifang Automation Co., Ltd (Sifang) in 2001 because of too great a workload. Before the event happened, my position had been a project manager and my duty had been that keeping all project members on track and make sure communication was taking place on all levels and to understand the projects and develop a workable solution. In 2001, Sifang approached an ERP (enterprise resource planning) system and my responsibility was added by using the ERP system to ensure the proper direction of the project at all times, and interpret all types of user requests and translate them into necessary project goals. ...read more.


Ten days later, the resolution appeared. The head office rejected to reduce my workload. The reason was there were no enough work forces to share my job, but they promised the workload would be reduced if the company recruited new members. However, my salary was increased as a motivation then. 4. Review As Westin and Feliu (1988) said "building employee representation into the appeal stage of the procedure is being viewed by organizations as essential to the trust and legitimacy of employee grievance programs." In the view of my case, an effective, honest and open communication went well and there was no question that they were treating the case seriously, and on some points of substance I thought they already agreed with me. When I mentioned the working effectiveness was more important than the great workload, the manager showed he was considering and basically agreed my opinion. However, the manager did not make an arbitrary decision but he considered to discuss with the head office. And the head office did not convey the outcome to me in writing outlining which was the basis of the decision reached and any action that might involved. In fact, I only received an oral response. ...read more.


7. Plans In order to improve my knowledge, skills and self-management in the future, I need to do some specific works on the above points. Firstly, understand what the exactly the definition of grievance is, because all grievances can be shown as complains but not all complains are grievances; understand what the company's grievances policy is, and what the basic steps of the grievance procedure are. Secondly, in grievance interview, I need to improve the interpersonal communication. As I described the actions I had made during the grievance interview, my communication skill was not perfect and had to improve. The following aspects are how to improve the skill by myself. * Before every interview, select and use language appropriate to the situation. * Develop skills for accepting self and others through awareness of different, lifestyles and attitudes. * Develop positive social skills to interact with others. * Make opportunity to practice the skill for an effective resolution. Finally, I need to enhance my self-management. * I need to recognise and build up on my personal strengths. * Also recognise my personal likes and dislikes. * Accept all criticisms and respond constructively. * Demonstrate steps to deal with stress and conflict. * Develop and implement a personal growth plan that includes short- and long-term goals to enhance development (especially on the grievance interview topic). ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Management & Enterprise - Introduction to McDonalds

    The aims at Sainsbury's are: > To strive for the highest professional standards > To act openly and responsibly > To put co-operative values into everyday practice > To work for the long term success of the co-operative sector > Make profit > Provide goods or services to the local

  2. Analysis of a Contract Specific Organisation

    end condition survey work and verify the maintained asset inventory Precise co-ordination and good communication of pre contract activities will result in all activities being executed by the commencement date. TUPE will be the single most important factor determining the overall time scales as this involves the need of considerable

  1. The Washington National Opera - overview and recommendations

    Economic Factors For such companies is more than one factor important to survive. One thing is the high competition with really big operas like the Metropolitan Opera which have enough budget, the performing venues and famous singers or directors. On the other hand their operations depend on the whole economical

  2. management & enterprise

    Hussein's shop will need to make preparation for 53000. Cadbury Schweppes on the other hand want to increase their market share by 2% which will increase Cadbury market share to 46%. Hussein's shop and Cadbury both want an increase but on a different scale. Making decisions based on forecasts made for the next year, in small firms like Hussein's shop the managers themselves may have to do the budget.

  1. Strategic Solution for Next

    Therefore it is likely that employees in Germany and France will be satisfied with Laissez Faire management style because it enables them to make decisions by themselves as Management give employees full responsibility because they feel they are capable of completing their work correctly and efficiently.

  2. For this project I am asked to explore one certain company and see how ...

    Staff should be very attentive and listen carefully. They should also speak very slowly without the use of jargon and slang words. If the member of staff is really stuck they should go and get help, but they should never laugh at the customer and make them feel embarrassed.

  1. The background of the Kettering Park Hotel and Spa

    The Park Hotel treats all their customers with the same respect and therefore good service, no matter how much they spend. It is this mindset that means the hotel are more popular than its bigger competitors like the Hilton in Corby and allows it to achieve its objectives easier.

  2. Analysis of the Job Interview Process

    The business wants a confident employee that does not mumble or fidget . Rather than just stating skills , use real life examples to prove that you are able to use these skills in real life , this shows when you are in the work place you will implement these skills .

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work