• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Alternative approach to quality control/assurance

Extracts from this document...


ALTERNATIVE APPROACH TO QUALITY CONTROL/ASSURANCE In order to improve quality City Limits could adopt quality circles; this is when all the employees want to improve quality. They meet at frequent and regular intervals to discuss problems encountered at City Limits with the aim of finding solutions. The quality circles solve problems that relate to safety productivity of certain departments, cost reduction, improving the working environment and quality. The problems that occur in the business always have an impact on quality and output, so if they are identified by the employees who actually do the job, these problems can be solved and quality can be improved or maintained. Because quality circles will involve every employee at city Limits directly involved in the problem if solved it encourages and motivates the team to take pride in its work and accept responsibility for the output. This also empowers the employees, Herzberg's motivation theory. ...read more.


Having a reward linked to quality makes the employees work hard but also maintaining the quality of the service they provide for the customers meaning that the reputation of city limits is improved. However linking quality to a financial reward means that City Limits will have to pay out a lot of money in form of wages, salaries or bonuses; this will be too expensive for the company and might reduce its profits. City Limits could use benchmarking; this is the motivation for continuous improvement by the company and its employees. The concept of this is that City Limits compares itself to another company that is better than it but in the same industry and aims to be as good as that company. All the departments have to work together in order for this to happen. Benchmarking involves a number of stages: first City Limits has to decide what needs benchmarking? ...read more.


Those quality circles have disadvantages, the advantages out weigh the disadvantages. One of the disadvantages of quality circles is that managers might hand over too much responsibility to the workers but I think this is less likely to happen at City limits because there are not very many managers at City limits. Using quality circles will affect all the departments at City Limits, as they will have to make time for employees to attend quality circle meetings and arrange them. Also a decisions will have to be made on who would attend these meeting and decide on who will take part in quality circles then encourage them to take part. However because of the style of management and business culture of City Limits the use of quality circles would have an impact on the quality but would not mean that the departments will have to change what they are already doing. Quality circles would fit in very well as manager already value their employee's opinions and them in consideration. Candidate No 1541 " " from advanced business ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Total Quality Management

    Anyone with children knows that the quality of some of the products they purchase is more associated with satisfaction in ownership than some functional property. 1.2 Understanding quality chains The ability to meet the customer requirements is vital, not only between two separate organizations, but within the same organization.

  2. Quality Circles

    The labour input includes everything form workers who directly produce the product to employees that provide the service in all the functional areas: human resources management and marketing. Marketing especially for Nokia looks for the customers, which would buy their products and relates it back to the whole company.

  1. Taylorism Is An Outmoded And Outdated Form Of Technical Control

    A man named Braverman argued in his book in the 70's that because of Taylor and Ford, more and more jobs became and are becoming deskilled and de-humanised and the thought processes are being taken over by managers and programmed into machines (Braverman 1974).

  2. Quality Assurance and Quality Control.

    Tempering is the final crucial stage, which involves mixing and cooling the liquid chocolate under controlled conditions. This ensures that the fat in the chocolate crystallises in the most stable form. Without tempering, the chocolate would be very soft and would not have the lovely gloss and snap of top quality CS chocolate.

  1. Production and Quality Assurance Plan

    The following rough plan shows the probable layout for the caf�. The seating design has an American feel to it and this is reflected in the caf�s persona. I will need to spend some money on refurbishing the establishment and decorating the interior.

  2. Production and Quality Control

    - Produce with no defects. - Responsibility of workforce working in cells or terms rather than inspectors. Total Quality management - Goes beyond quality assurance. - Concerned with creating a quality culture so that every employee will seek to 'delight' customers. - Customer is at the centre of production process.

  1. What are standards?

    Here, the need for standardization is in defining terminology and accumulating databases of quantitative information. * Developing countries Development agencies are increasingly recognizing that a standardization infrastructure is a basic condition for the success of economic policies aimed at achieving sustainable development.

  2. Many different quality models have been developed to help organisations improving quality

    The system is also not able to transfer the organisation into excellent immediately but it helps to identify the areas that must be improved. And it needs careful planning, implementing and evaluating. 1. Terms of Reference This report is prepared for the Board meeting at the end of December.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work