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An analytical report on human resources at HSBC group plc.

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Introduction

Terms of reference:........................... Page 2. Introduction:.............................. Pages 2 - 4. Introduction to Human Resources:..............................Page 5 Background information, on HSBC:.................................... Page 6 Chapter One: .................................... Human Resources Planning; Section One:........................... Page 7; Section Two:........................... Page Section Three:........................ Page Section Four:........................ Page Chapter Two:.................................... Recruitment & Selection; Section One:.............................. Page Section Two:.............................. Page Section Three:........................... Page Section Four:........................... Page Chapter Three: ....................................Training and Development; Section One:.............................. Page Section Two:..............................Page Section Three:........................... Page Section Four:........................... Page Chapter Four:....................................Performance Management; Section One:.............................. Page Section Two:..............................Page Section Three:........................... Page Section Four:........................... Page Chapter Five:....................................Possible Conflicts of Interests; Section One:.............................. Page Section Two:.............................. Page Section Three:........................... Page Section Four:........................... Page Chapter Six:....................................Additional Information; Section One:..............................Page Section Two:........................... Page Section Three:........................... Page Chapter Seven:.................................... Conclusion: Page Chapter Eight:....................................References; Section One:..............................Recommendations: Page Section Two:..............................Procedures: Page Section Three:..............................Bibliography: Page Section Four:..............................References: Page Section Five:..............................Appendix: Page Terms of reference: This report is being produced to fulfil the criteria required for Unit four of the Advance Vocational Certificate of Education (AVCE) course in Business Studies. It will give a comprehensive overview of the way's in which the human resources function(s)', within businesses are organised and managed and how they operate, and an analytical insight into the human resource management team, of the business that I' am focusing on, which is HSBC Group Plc. The report will specifically focus on the possible conflicts of interest between employees or individuals, the way's which human resources planning procedures take place, the recruitment and selection process, training and development programmes and performance management at HSBC Group Plc, in view of the current economic climate for retailing/banking. An Introduction to the Report: In this assignment, I have been asked to structure an analytical approach, about human resources and its effects, on one business, and to file all of my information in one simple, but sophisticatedly structured report. The report will therefore contain the following topics, as of mentioned in the first paragraph (terms of reference), and are as follows: Human Resources Planning: This section involves information regarding human resources ...read more.

Middle

Introduction to Human Resources (Personnel Department). Introduction to & the Definition of Human Resources: The human resource department (personnel department), or as it is formerly known as 'human resources management (HRM)', and what this department is mainly concerned with and significantly contributes to the human side of managing enterprises and employees' relations within the business itself. However the main purpose of human resources, is quite simply to ensure that the employees of the business, or company, for example the human resources, are adequately and appropriately used in such a way that their employer would obtain the greatest possible benefit from the employees full ability and the employees would therefore obtain both material (financial pay, fringe benefits, bonuses, etc) and psychological rewards from the work that they carry out. Therefore human resources management is mostly situated on the findings of work psychology and it will then use these techniques and procedures that is collectively known as 'personnel management', and such an example is where the human resource department is involved with staffing the enterprise/or business, which would determine and satisfy the needs of people at work that would include obliging practically to rules, regulations and procedures, which govern the relationships between employees, employers and the organisation. In relation to the definition of human resources and the affects that it can have upon one business, is quite dramatic, regarding to being responsible in looking after employees, for example lets say that everyone within a business - working in the same department has control over others, then they would also share in human resources management; however that does not necessarily mean that this is a function which that individual manager/person can avoid and leave to people who are more specialised within that particular field. But this does not exactly mean that human resources are easy to manage, no! In fact these resources are much more difficult to keep under control and manage at the same time, partly due to there being conflicts of interest between both the ...read more.

Conclusion

With a well-established business throughout the world, providing a wide variety of services, to those who seek help; financially, such services include: personal financial services (which include current and savings account, mortgages, insurance, credit cards, loans, pensions and investments), consumer finance (credit cards, consumer loans, vehicle finance, etc), commercial banking (this is aimed at small or medium-size enterprises), corporate, investment banking and markets and private banking, is all part of the lines of business HSBC operates in. What is the approximate size of HSBC, including the number of people who are employed throughout the enterprise? As an enterprise, HSBC is an organisation that is capable of bringing in, a vast amount of money/income to the business, and this therefore adds an even greater sense of just how big HSBC really is; comprising over 9,500 offices worldwide. In conclusion to this point, based on precise and up-to-date information on their financial statistics - regarding the total assets that was gained by the business, is simply unique in its very own way, and from the fact sheet, which I have obtained, it states that the business gained an impressive �595 billion at 30th of June 2003, of which in simple terms this can lead us, to see the type of scale this firm operates on - in relation to the amount of customers who obtain services/financial support from HSBC, which consists of a very large amount of people, ranging from almost 100 million customers worldwide, with an even further total e-customer base of 11 million. As a result of these figures, it's not to mention that in order for HSBC to have such/or to even gaining such an amount of both customers and revenue at the same time, can be in some terms relate to the levels or to the number of people who are employed at HSBC, which is quite a considerable amount of 218,000 employees in 79 countries and territories worldwide, all of which play a vital part in ensuring the success of HSBC. Who are its competitors and where is HSBC situated within the market? 1 ...read more.

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