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An essay about an evaluation of personal strategies and challenges of an employee working for BAA Heathrow.

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Employment Theory & Application Assignment 3 By: Chirag Patel An essay about an evaluation of personal strategies and challenges of an employee working for BAA Heathrow. In this essay the roles, responsibilities and the personal challenges faced by an employee working for BAA Heathrow will be evaluated and explained. The following areas will be covered in this essay: roles and responsibilities of placement, application of learned theory, personal development during placement including development of specific skills, and the reflection on own future in the sector/industry. Roles and responsibilities of placement My main role at BAA Heathrow during this placement was as income accounts administration assistant. I was responsible for reporting to the income accounts manager and department. Under this role the main duties and responsibilities of mains were to assist the income accounts manager and department with all administrative task. This involved photocopying important documents for the income accounts department staff. These included documents such as invoices, credit notes, letters, memos, notices, which would have either been used internally by the income accounts department or other departments or sent externally to other organisations. ...read more.


The income accounts manager thought I did well in this task as most the other staff required to do did not work as effective and efficiently as me. Application of learned theory Before I had started this placement I had learned and gained a wide range of theory and knowledge. This theory and knowledge was put into good use during my placement. I had learned a lot of knowledge whilst at college about using computers and word processing which I made good use of when asked to word process letters and memos for the income accounts manager. I had also learnt about customer care, which I put to good use when dealing with both internal and external customers especially when communicating in person and on the telephone. I had also gained knowledge about organisational structure and team working this helped me a lot whilst on my placement as I knew who I was reporting and who my managers were and how to work within an effective team to get work done. ...read more.


Reflection on own future in the sector/industry Although the tourism industry is highly volatile and can highly be affected by external negative forces I feel that as soon as these forces turn to positive ones tourism once again flourishes. As I personally plan on becoming a travel agent and tour operator and then maybe later on go on to teach in tourism maybe at Higher education level I feel that my future my be a successful one in the tourism industry. I think that when I hopefully open my own travel agency and tour operating business a high level of innovation is required time to time to keep on top of things. Overall my placement at BAA Heathrow has had a huge positive impact on the way I work and operate, as I was fairly young when I carried out my placement there. I have been able to adopt all that I have experienced and learned throughout all the work I have done since then both educational and through employment elsewhere. 1 1 80095591 TR298 - Employment Theory & Application ...read more.

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