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Applied Business Studies - E1

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Introduction

Task E1 This task requires me to describe the Rights of Customers under Consumer Law & Identify the Features within your chosen business that contribute towards Good Customer Service. Pizza Hut - The 30 Day Challenge When any employee that joins Pizza Hut, they will have to go through a process which will enable them to become fully trained in all tasks that will be needed for the team member to be effective. This process is called The 30 Day Challenge and is the main training process. The 30 day challenge aids the employee in terms of; they get to understand the job with assistance at hand; and the training will assist in terms of the employees' confidence. Week One - Learning the Job:- Within the first week of training for any new employee will consist of basic training which will be scheduled. All new employees will be sent to a centralised training location for their induction in Birmingham, and then there is one to one training in store. Week Two & Three - Practising skills:- At the stage of the second and third week of the 30 day challenge, the employee should be fully trained therefore will be able to put their training into practise during the work shifts. ...read more.

Middle

Every team member will have to complete the safety training register, which consists of a checklist which is studied by the manager for reasons to show what equipment the employee has been trained to use i.e. oven, fryer etc. This safety training register also contains training on general safety i.e. fire safety, bomb threats. This safety register is updated every 6 months to keep the employee up to date on all the health and safety rules and regulations. In the case that the Pizza Hut restaurant obtains new equipment, every employee that will use the equipment will need to be fully trained before any actions can be carried out using the equipment. If the employee uses the new equipment without training it would cause a hazard to other employees as well as the untrained user. Training is essential to be carried out on a regular basis for the benefit of all employees and the users own safety. Retraining for new technologies:- Over many years technology has increased vastly in use to complete many tasks. There has been a major increase in the use within the tertiary industry. ...read more.

Conclusion

National Training Awards:- Investors in people:- Pizza Hut have obtained the Investors in People status, and for a business like Pizza Hut, obtaining the Investors in People status they would of had to proved that Pizza Hut are dedicated to the development of their staff's abilities in order to meet the business aims. To receive this status, Pizza Hut must prove that that they provide all of the following principles, Commitment, Planning, Action, and Evaluation. Commitment:- Pizza Hut must demonstrate they are committed to developing their staff which will consequent in Pizza Hut achieving their business aims. Planning:- Pizza Hut has set their own aims and objectives, therefore need to get their staff into the mentality of achieving those aims and objectives. Action:- Pizza Hut has a continuously running staff training program which can enhance the team members' skills which will enable them to become more able to achieve Pizza Huts aims and objectives. Evaluating:- Pizza Hut will review the success of their training and development programs at regular occasions. Investigators that are sent from Investors in People interview staff at Pizza Hut to ensure that the Investors in People status should remain at Pizza Hut. ?? ?? ?? ?? Omar Chaudhry 11MWE Mr Nenshi Unit 2 E2 - Pizza Hut ...read more.

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