• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Assess the Role of the Housekeeping department in the Hospitality Industry and establish the importance of a Housekeeping Manager?

Extracts from this document...

Introduction

Information Skills Assignment - Essay Prepared by Simon Knight Hotel & Tourism Management Level 1 December 2001 Assess the Role of the Housekeeping department in the Hospitality Industry and establish the importance of a Housekeeping Manager? In order to explain the role of the housekeeping department in the hospitality industry a definition of what housekeeping is will be needed. Margaret Lennox, the writer of 'Hotel, Hostel and Hospital Housekeeping', defines housekeeping as "the provision of a clean, comfortable and safe environment." These things are not just the responsibility of the housekeeping department, all members of staff should provide these facilities for there own department, for example the head chef and chefs will housekeep in the kitchen. The housekeeping department tends to be mainly confined to the hotels' bedrooms, corridors and public areas. Although a definition of housekeeping has been given, it is important to discuss further responsibilities of the Housekeeping department. The department has additional aspects that are not always immediately evident. These would involve training, control of costs of complimentary toiletries and linen, to ensure product specification accuracy when ordering supplies, maintaining the quality of ...read more.

Middle

teacher if you are not the best teacher of that task, have specific tasks taught by whoever teaches them best, the sixth and final tip I think is important is to be a delegator, all tasks should be understood by more than one person. Within the housekeeping department there are three key roles that people will be employed to undertake. These are the Housekeeping Manager, the Floor Housekeeper and the Housekeeping Assistants. An organisation chart of a typical housekeeping department in a large hotel can be seen on the following page. Formally known as the Head or Executive Housekeeper, the Housekeeping Manager is the person with the ultimate accountability for the department in terms of staff deployment and development, operational standards and profitability. They have a controlling and directing role of staff within the department, meeting with the customers to ensure complete satisfaction whilst managing costs, achieving targets and observing relevant regulations such as COSHH, or Care of Substances Hazardous to Health. Overall, the Housekeeping Manager accepts accountability for standards of cleanliness, maintenance and financial performance within the housekeeping department. ...read more.

Conclusion

The key role of the Housekeeping Assistant, formally known as chambermaid is to service the bedrooms. This must be achieved within guidelines that have been agreed with the Housekeeping Manager. Each bedroom, once serviced, should be to the same high standards of cleanliness, and the set-up of the room should be to the hotel's specifications. The Housekeeping Assistant has a certain responsibility for customer liaison and is often questioned by customers as to the hotel's facilities or local amenities. Vacuuming corridors, stocking trolleys and disposing of refuse and linen are other duties to be undertaken. All of these targets will need to be completed to an agreed productivity target set within the hotel. These may be measured in minutes, or by the number of rooms serviced in a shift. In conclusion it can be said that the main roles of the three top jobs in the housekeeping department, the Manager, the Floor Housekeeper and the Assistants have been thoroughly examined in order to establish that the Housekeeping Managers are a vital part of the running of any hotel. The housekeeping department has also been explained more generally, in order to give a view of what the Housekeeping Department's role is. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. As a manager discuss what you would expect to be the results of a ...

    This has been achieved through wide adoption of Internet and World Wide Web technologies for all government information systems. Humberside Fire & Rescue Service has to ensure that all development will meet inter-operability standards. This will require migration of systems to support Internet Protocol (IP)

  2. Discuss the role of the manager within an early year's child care or education ...

    There will be many changes during a child's life that will have an affect on him, but the child is at the centre of the systems of influence. Closest to the child is the microsystem; family, school, home and peer groups.

  1. Case Study--Mandarin Oriental Hotel

    They know that the reasons behind the opinions are neither specified nor measured and we do not consider these extremely valid in measuring key customer satisfaction requirements. They are, however, an objective evaluation of customer satisfaction when they are directly compared to their competitors or ranked as a world-class organization.

  2. Customer service within the travel and tourism industry

    If what is purchased is a service, (e.g. accommodation, travel), this factor may be influenced by staff's attitudes and actions to meet the customers needs Health & Safety Health & safety is influenced by these factors; * Health, safety and welfare of people at work * The protection of outsiders that risks their health and safety * The

  1. The background of the Kettering Park Hotel and Spa

    Set Up Ownership And Control Are Closely Connected Small And Less Bureaucratic Than A PLC All of the statements highlighted in red link directly to the Park Hotel A Public Limited Company: Advantages: Can Raise Large Amounts Of Capital From Sale Growth Can Lead To Very Poor Labor And of

  2. Human Resource department of Thorpe Park.

    females in the UK Here are some statistics on the unemployment rate for females and males in the UK from the period of 1992 to 2001 A higher proportion of young people than older people are unemployed, and a higher proportion of men are employed than women.

  1. Operational Issues in the BPO industry

    The size of this segment in FY2003 was $700mn. * Finance: This segment covers all activities related to billing accounting transactions, tax consulting and compliance, risk management, financial reporting and financial analysis. In particular this service is utilized by industries like banking and airlines, which have to process voluminous data and draw conclusions from them.

  2. describing the role of a manager

    When the management team is ineffective then the whole team becomes lazy and the company starts to loose out as the sales start to drop and targets aren't met. Management theories are used within Cadburys to help the managers with running the business running smoothly.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work