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Assess the Role of the Housekeeping department in the Hospitality Industry and establish the importance of a Housekeeping Manager?

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Introduction

Information Skills Assignment - Essay Prepared by Simon Knight Hotel & Tourism Management Level 1 December 2001 Assess the Role of the Housekeeping department in the Hospitality Industry and establish the importance of a Housekeeping Manager? In order to explain the role of the housekeeping department in the hospitality industry a definition of what housekeeping is will be needed. Margaret Lennox, the writer of 'Hotel, Hostel and Hospital Housekeeping', defines housekeeping as "the provision of a clean, comfortable and safe environment." These things are not just the responsibility of the housekeeping department, all members of staff should provide these facilities for there own department, for example the head chef and chefs will housekeep in the kitchen. The housekeeping department tends to be mainly confined to the hotels' bedrooms, corridors and public areas. Although a definition of housekeeping has been given, it is important to discuss further responsibilities of the Housekeeping department. The department has additional aspects that are not always immediately evident. These would involve training, control of costs of complimentary toiletries and linen, to ensure product specification accuracy when ordering supplies, maintaining the quality of ...read more.

Middle

teacher if you are not the best teacher of that task, have specific tasks taught by whoever teaches them best, the sixth and final tip I think is important is to be a delegator, all tasks should be understood by more than one person. Within the housekeeping department there are three key roles that people will be employed to undertake. These are the Housekeeping Manager, the Floor Housekeeper and the Housekeeping Assistants. An organisation chart of a typical housekeeping department in a large hotel can be seen on the following page. Formally known as the Head or Executive Housekeeper, the Housekeeping Manager is the person with the ultimate accountability for the department in terms of staff deployment and development, operational standards and profitability. They have a controlling and directing role of staff within the department, meeting with the customers to ensure complete satisfaction whilst managing costs, achieving targets and observing relevant regulations such as COSHH, or Care of Substances Hazardous to Health. Overall, the Housekeeping Manager accepts accountability for standards of cleanliness, maintenance and financial performance within the housekeeping department. ...read more.

Conclusion

The key role of the Housekeeping Assistant, formally known as chambermaid is to service the bedrooms. This must be achieved within guidelines that have been agreed with the Housekeeping Manager. Each bedroom, once serviced, should be to the same high standards of cleanliness, and the set-up of the room should be to the hotel's specifications. The Housekeeping Assistant has a certain responsibility for customer liaison and is often questioned by customers as to the hotel's facilities or local amenities. Vacuuming corridors, stocking trolleys and disposing of refuse and linen are other duties to be undertaken. All of these targets will need to be completed to an agreed productivity target set within the hotel. These may be measured in minutes, or by the number of rooms serviced in a shift. In conclusion it can be said that the main roles of the three top jobs in the housekeeping department, the Manager, the Floor Housekeeper and the Assistants have been thoroughly examined in order to establish that the Housekeeping Managers are a vital part of the running of any hotel. The housekeeping department has also been explained more generally, in order to give a view of what the Housekeeping Department's role is. ...read more.

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