• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

BMW Functional Areas

Extracts from this document...

Introduction

Functional Area Description Of Work Done How Each Functional Area Uses ICT Research And Development Department The research and development department of BMW carries out the following jobs. Which are to develop new products such as cars, for example the new BMW M3. Also the research and development department of BMW improves existing products such as the BMW 1 series, which they improved to the BMW 3 series. They develop their new products by taking the best features from their old products, by this they keep the best features of their old products and improve the not so good features of their old products. The research and development department of BMW uses ICT to carry out the following jobs. Which are to design and make new cars for BMW, by using computer packages like CAD and CAM. CAD stands for computer aided design and CAM stands for computer aided manufacture. Finance Department The finance department at BMW deals with the money coming in and out of BMW, which is the income and expenditure. Plus it is responsible to pay wages and salaries to the employees of BMW. It also helps BMW raise money for it to expand or buy new machines, or buildings etc. For example if BMW wants to make a new factory it is up to the finance department to help BMW raise money to make the factory. ...read more.

Middle

Customer Service The customer service department of BMW carries out the following jobs. Which are to provide customers with information, such as if BMW is selling a car it is up to the customer service department to provide the information on the car BMW is selling. Also the customer service department offers advice to customers, for example a BMW customer wants to buy a BMW car, and can't afford the fixed price the customer service department can advise the customer to buy the car in a monthly payment. Plus they do after sale service, which is to provide the customer support on the product they bought. Another job is for them to deal with the customer complaints, for example a customer is not happy with the condition of the car they've bought from BMW, and it is up to the customer service department to solve this problem. The customer service department at BMW uses ICT to carry out the following jobs. Which are to produce websites for the customers of BMW about the products and services of BMW, by using ICT packages like Adobe Dreamweaver. Also they use email softwares like hotmail to send email messages to the customers of BMW regarding their problem or enquiry. Plus they use ICT packages like Microsoft word to write letters to the customers of BMW regarding their problem or enquiry. ...read more.

Conclusion

The production department at BMW uses ICT to help it make cars with the help of robots, for example to help it to spray cars or attach car parts. Plus they use computers to do diagnostic tests on the cars to find out the place where there is the problem. Administration And I.T. Department The administration and I.T. department of BMW carries out the following jobs. Which are to do all the clerical work for BMW, which is all the paper work of BMW. Also they do the cleaning of BMW, and they have to resolve all the health and safety issues of BMW. Plus they take care of all the IT and software at BMW, this is for them to keep the IT and software of BMW updated. Furthermore they handle all the security of BMW, this means they're in charge of securing everything of BMW, for example they copyright protected the BMW logo. They also keep the maintenance of BMW, which is them maintaining everything of BMW and keeping everything under control. The Administration and IT department at BMW use ICT to carry out the following jobs. They use ICT to help them with the security of BMW, by using cameras. Plus they use ICT packages like Microsoft word to type up all the paper work of BMW, so the work is well presented. Also they use ICT equipment to clean the work areas of BMW, such as cleaning robots. ?? ?? ?? ?? Unit 1: Investigating Business BMW ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Task 3 - Functional Areas of Tesco

    One of the most difficult tasks that a manager at Tesco has to do is to be able to discipline their staff. This may be while the staff are taking part in their training course or possibly even explained by the store manager when they first interview them.

  2. Tesco - Functional Areas

    If the employees know the basic functions of the computer already, then it would save training time, all the trainer has to do is make sure of this and just teach them the parts they don't know about. Picking the Best Time: When employees train, they need to select the best time for them too.

  1. Functional Areas Report

    It will use this information to offer promotion and sales activity designed to reach the people it is aiming to reach. If Tesco wanted to introduce a new product to the shelves they would need to ask the customers what they think first this is because they need to know

  2. Organisational Structures and Job Roles at Richer Sounds.

    * If a colleague is suspected of a serious offence they carry out a full investigation, which involves at least one of our Directors. They will not tolerate any actions of dishonesty or theft because this not only threatens the company itself but also the earnings of other colleagues.

  1. Functional Areas

    All Administrative staff have to be trained to do their jobs safely in order to stop accidents from occurring. Security is also another area which is contracted out to specialist security companies. The security staff checks and record the details of all visitors, issue visitor passes and make sure all that passes have been returned.

  2. NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 201

    * Put a sold sticker on the item of furniture and then write the invoice number on one of the white stickers and put on the item of furniture beside the sold sticker. * Explain about deliveries. The information about this should be attached to the clipboard.

  1. Functional Areas

    How you treat a customer is crucial to success in any company in customer service. Staffs earn 5 stars if their performances are met to the standards of high quality. This involves them to be polite, understanding, and smart and have skills required.

  2. Business Studies

    and examine the sources of stock (find cheaper suppliers or purchase off shore) > Use fixed assets more effectively > Increasing the level of sales more effectively eg) marketing strategies Net profit ratio Strategies: > Increasing gross profit will increase net profit > Reduce operating expenses, decrease wages by down sizing and outsourcing, introducing new technologies (reduce administration costs)

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work