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BMW Functional Areas

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Introduction

Functional Area Description Of Work Done How Each Functional Area Uses ICT Research And Development Department The research and development department of BMW carries out the following jobs. Which are to develop new products such as cars, for example the new BMW M3. Also the research and development department of BMW improves existing products such as the BMW 1 series, which they improved to the BMW 3 series. They develop their new products by taking the best features from their old products, by this they keep the best features of their old products and improve the not so good features of their old products. The research and development department of BMW uses ICT to carry out the following jobs. Which are to design and make new cars for BMW, by using computer packages like CAD and CAM. CAD stands for computer aided design and CAM stands for computer aided manufacture. Finance Department The finance department at BMW deals with the money coming in and out of BMW, which is the income and expenditure. Plus it is responsible to pay wages and salaries to the employees of BMW. It also helps BMW raise money for it to expand or buy new machines, or buildings etc. For example if BMW wants to make a new factory it is up to the finance department to help BMW raise money to make the factory. ...read more.

Middle

Customer Service The customer service department of BMW carries out the following jobs. Which are to provide customers with information, such as if BMW is selling a car it is up to the customer service department to provide the information on the car BMW is selling. Also the customer service department offers advice to customers, for example a BMW customer wants to buy a BMW car, and can't afford the fixed price the customer service department can advise the customer to buy the car in a monthly payment. Plus they do after sale service, which is to provide the customer support on the product they bought. Another job is for them to deal with the customer complaints, for example a customer is not happy with the condition of the car they've bought from BMW, and it is up to the customer service department to solve this problem. The customer service department at BMW uses ICT to carry out the following jobs. Which are to produce websites for the customers of BMW about the products and services of BMW, by using ICT packages like Adobe Dreamweaver. Also they use email softwares like hotmail to send email messages to the customers of BMW regarding their problem or enquiry. Plus they use ICT packages like Microsoft word to write letters to the customers of BMW regarding their problem or enquiry. ...read more.

Conclusion

The production department at BMW uses ICT to help it make cars with the help of robots, for example to help it to spray cars or attach car parts. Plus they use computers to do diagnostic tests on the cars to find out the place where there is the problem. Administration And I.T. Department The administration and I.T. department of BMW carries out the following jobs. Which are to do all the clerical work for BMW, which is all the paper work of BMW. Also they do the cleaning of BMW, and they have to resolve all the health and safety issues of BMW. Plus they take care of all the IT and software at BMW, this is for them to keep the IT and software of BMW updated. Furthermore they handle all the security of BMW, this means they're in charge of securing everything of BMW, for example they copyright protected the BMW logo. They also keep the maintenance of BMW, which is them maintaining everything of BMW and keeping everything under control. The Administration and IT department at BMW use ICT to carry out the following jobs. They use ICT to help them with the security of BMW, by using cameras. Plus they use ICT packages like Microsoft word to type up all the paper work of BMW, so the work is well presented. Also they use ICT equipment to clean the work areas of BMW, such as cleaning robots. ?? ?? ?? ?? Unit 1: Investigating Business BMW ...read more.

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