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Btec unit 1

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Introduction

M3 (c) Set out the main points of the contribution of five key different functional activities carried out in a selected business organisation towards its strategic aims and objectives. Human Resources Human Resources will be in charge of employing all new staff that the business need. However in order for this to work, Human Resources need to know what kind of staff they need how many. HR will also go through all the applications of the applicants; this will happen so they can narrow the amount of people to be interviewed down. They will narrow it down by seeing if the person can offer what the company requires. For Tesco's this will be good communication skills, working with others and working alone, this is because Tesco want to know if the employee will be able to offer "customer service" at the standard of Tesco. If the employees do this then they will be able to achieve their aims and objectives of the business as they are "to treat all customers how they wanted to be treated" and to "try harder for customers then anyone else". ...read more.

Middle

If you have sold the product to a certain customer and they come back saying it doesn't work then you will have to give a customer service at the highest quality and give them a replacement while you fix theirs; this could mean resolving complaints quicker and effectively. For Tesco they would provide a quick, reliable and effective service to the customers as their mission statement is "to provide a life long loyalty to their customers". If a customer brought a product from Tesco e.g. a DVD player and it didn't work then Tesco will exchange / replace the customers' product until theirs is fixed, or give them discount on another product that is similar. Tesco also have a 48 hour customer complaint line where by Tesco get back to the customer(s) within 48 hours of receiving the complaint. If they do this they are achieving their aims and objectives because their aims are to "try harder for customers" and "treat every customer how they want to be treated". ...read more.

Conclusion

In Tesco stores that are all "Tesco Extra", they will be open for 24 hours a day. They have people in certain areas of the supermarket that specialise in certain things, such as technology and mobile phones and they will have their own departments; where as someone else might be working with another person that specialise in the same thing which may be fruit and veg; and they would have their departments as well. Therefore if customers want something in particular they can go the department area; this way Tesco are able to sell their products to customers easily. Tesco also have many tills and self scanning services to achieve their aims and objectives; this is because customers will come in and be able to shop and take their products home quickly and easily, this way Tesco will be achieving their aims and objectives because they are "trying harder for customer" by making it easier for them to go certain areas of the supermarket and paying for the item e.g. electronics department / self scanning machines / tills. ?? ?? ?? ?? BTEC National Business Mitesh Parmar Unit 1 - Introduction To Business Mr. Dankwah ...read more.

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