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business communication skill ( interpersonal and presentation)

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Introduction

Report: Developing customer relations Introduction This report will cover why presentation, interpersonal and communication skills are important in order to carry out a good standard of customer service. Description of the presentation skills and explain The presentation of the staff is extremely important because it represents the company as a whole and people will feel they can approach the staff which will intern bring in more custom and satisfactory results. The most important way to dhow good presentation skills is showing you have a good body language. The body language of the staff should be open; they should never have there arms folded as this creates the image that they do not want to help or are quite rude with a lack of knowledge. Sitting up straight with a smile and good posture will mean people are happy and are straight away unfazed about talking to the staff. People will therefore leave with a good impression because the staffs run the hotel so they are represented as part of the hotel. ...read more.

Middle

An example of interpersonal skills would be if a receptionist could handle an angry customer about the condition of some changing rooms. This could benefit the company because the people can resolve situations quickly meaning a good level of customer service. Another example is a receptionists telephone call. You would expect the receptionists to smile, listen so they can understand (so they can handle the situation) and have a suitable greeting and ending (gives a lasting impression). The hotel would achieve a better professional result with people satisfide to come back as they may feel the hotel can be trusted to sort out any problem or query. Giving a well answered with a clear voice will mean you will definetly respond approperitatley with easy to understand lanaguage. People want to go away with a clear understanding on what is happening but not confused. Having positive interpersonal skills increases the productivity in the organisation since the number of conflicts is reduced. In informal situations, it allows communication to be easy and comfortable. ...read more.

Conclusion

This causes any un necessary worrying for the customers meaning they would be relaxed showing once again that the hotel can sort out many things. The pase of the voice should match the purpose, if it is to fast people will not understand and may start getting angry at the inpatients of the staff and if they speak to slow, it will seem like the staff don't care. Communication is about sharing feelings, ideas and information it can also mean passing on information, or receiving it from somebody else. There are many problems that could occur if this is not done carefully such as delivering the wrong items to a customer. These sort of situations could damage the future reputation of the hotel. People are known to talk about more bad experiences than good ones so it important to have good. The better the skills the more co-operative everyone will be with a good standard. Each of the three customers had different needs so they wanted completely different help ?? ?? ?? ?? Nicole Catling ...read more.

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