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Business Coursework - investigating communication in local organsations.

Extracts from this document...

Introduction

Analysing The Questionnaire Questions As a class we were briefed and assigned to complete a piece of coursework on communication within an organisation; we were assigned many tasks to create it: - Produce 20 questionnaires and successfully fill them out, handing them out to real, working-class citizens most of the class seized the opportunity on work experience to distribute them. - Come up with an action plan, which projects what you will do and by what date, including two sections "delay" and "reason for delay"- in case of any unexpected setbacks. - Analyse the results; this includes drawing graphs, drawing out data and briefly explaining each question. - Writing the theory; this will consist of types of communications, methods of communication, advantages and disadvantages of each method, situations where various methods will be used, examples, etc. - Writing up conclusions; here I will draw together my research, both primary and secondary and start to reach decisions on what I have found. - Writing up my introduction, it will include the brief, and some idea of how I am going to tackle the problem. I have collected the results and briefly projected them for each question, in graphs and tables; then wrote a brief paragraph describing the data; the next several pages are analysing what the results of the 20 questionnaires I carried out were and briefly discussed. ...read more.

Middle

I could also use the web to find out different ways and common ways of communicating within a business. Points from researchers: - "the goal of internal communication is to create a better working atmosphere.", "Increased Productivity". Also there is information about Upward and Downward communication this means when messages are passed from a lower level of a hierarchy to a higher level and vice versa for downward communication. Interview Questions & Answers (Edited) Interviewee Name: Kate Location & Time: Work Experience, Barking. What do you think of communication within your organisation? Because our organisation is so big, it's hard to get absolute clear messages through but then again communication is absolutely essential in our company: managers and directors do all they can to try and keep communication in our business as easy and simple as possible; which doesn't eradicate all errors but reduces them majorly. Who do you think is responsible for miscommunication within your company? Everyone is, because the e-mails and the faxes and information being written then said then written again, makes it so hard to pick out certain individuals that made the error and quite frankly it isn't their fault. What do you think can solve any miscommunication in your company? Nothing, as I said nothing can solve it but it can be reduced so the company runs fairly smoothly with a few occasional errors... ...read more.

Conclusion

Instant Messaging Instant messaging is used worldwide, it gives the option to talk to people in the same area or a different country, and it is a program which sends out messages within seconds to other computers, so you can have a virtual conversation. A good example and the most well-known and used is MSN, it is used within companies and I have experienced it myself, it's used in professional ways and just to communicate over long distances. It is a very informal way of communicating but very efficient, it's fast and effective although it's usually used by teenagers there is some companies which use it within their business for communication across floors and buildings. Mouth-to-mouth This is the most well-known way of communicating worldwide, 98% of us can do it, and we can talk. We do it subconsciously we don't think that this is a way of communication but talking is essential for businesses to run smoothly. There are its disadvantages if messages are passed on they can be heard wrong and delivered wrong, it can create many complications. On the other hand is an advantage: receiving a message upfront, you can know exactly what you have to do or ask any questions and sort out any problems that face you. ?? ?? ?? ?? ...read more.

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