Good Customer Service Role Play (FACE TO FACE)
This role play is about a customer that goes into Woolworths and buys a brand new ps3 for his son birthday but as he sons tried to play it he realised there was a fault and it doesn't work and he ask for his money back or an exchange of the console but there was only one problem he lost his receipt.
Customer: good morning.
Customer service staff: Good morning, how can I help you?
Customer: I would like to return this ps3.
Customer Service Staff: why what is wrong with it?
Customer: It is faulty and no games play on it.
Customer service staff: Ok do you have receipt.
Customer: No I lost it.
Customer Service Staff: I am sorry but we can not exchange or refund any items without a receipt.
Customer: I am very sorry but I purchased it yesterday in this actual store.
Customer Service Staff: You may have brought it from this store but it is our policy that without a receipt we can not exchange or refund items.
Customer: So what am I meant to do, can't I jus exchange it
This role play is about a customer that goes into Woolworths and buys a brand new ps3 for his son birthday but as he sons tried to play it he realised there was a fault and it doesn't work and he ask for his money back or an exchange of the console but there was only one problem he lost his receipt.
Customer: good morning.
Customer service staff: Good morning, how can I help you?
Customer: I would like to return this ps3.
Customer Service Staff: why what is wrong with it?
Customer: It is faulty and no games play on it.
Customer service staff: Ok do you have receipt.
Customer: No I lost it.
Customer Service Staff: I am sorry but we can not exchange or refund any items without a receipt.
Customer: I am very sorry but I purchased it yesterday in this actual store.
Customer Service Staff: You may have brought it from this store but it is our policy that without a receipt we can not exchange or refund items.
Customer: So what am I meant to do, can't I jus exchange it
