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Business Developing Customers

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Introduction

Good Customer Service Role Play (FACE TO FACE) This role play is about a customer that goes into Woolworths and buys a brand new ps3 for his son birthday but as he sons tried to play it he realised there was a fault and it doesn't work and he ask for his money back or an exchange of the console but there was only one problem he lost his receipt. Customer: good morning. Customer service staff: Good morning, how can I help you? Customer: I would like to return this ps3. Customer Service Staff: why what is wrong with it? Customer: It is faulty and no games play on it. Customer service staff: Ok do you have receipt. Customer: No I lost it. Customer Service Staff: I am sorry but we can not exchange or refund any items without a receipt. Customer: I am very sorry but I purchased it yesterday in this actual store. Customer Service Staff: You may have brought it from this store but it is our policy that without a receipt we can not exchange or refund items. ...read more.

Middle

will leave do not like your attitude Customer Service Staff: Whatever just go your just wasting my time anyway I already told you that you can't exchange anyways. Good Customer Service Role Play (Telephone Conversion) Mrs Jane Harris is a customer who has her TV Licence on a Monthly Direct Debit. She realises that she has been charged twice in the same month, and wants to make sure she gets her money back. The customer also wants to know when this will be sorted. Customer: Hi my name is Jane Harris just wanted to report a problem that your company made with a payment of my monthly pay. Customer Service Staff: Ok then, could you just say your DOB please for security reasons Customer: Yeah it is 19/02/78 Customer Service Staff: Ok thank you Mrs Jane Harris, your payment for last month was �50 Customer: Ok then but on my bank statement it says that I was charged twice for that month so I pay a sum of �100 and I just want to know why they charge me for that. ...read more.

Conclusion

What ever you was charged is what you're charged I can not help you we do not do refunds Customer: Well I will need a refund because I do not know why I am getting charged a sum of �100 when my monthly payment is �50 Customer Service Staff: Well we are not giving you a refund so the most we would do for you is not charge the full sum of payment for next month Customer: I will not pay next month payment if I do not get my �50 back Customer Service Staff: Then you will be fined a larger sum of �250 Customer: Well then I will have no choice but sue your company because I should get my money back Customer Service Staff: Do what you want I don't really care, if that's all I can help you with good bye Customer: you are very rude and I will not pay the next month payment until I get my money refunded back to me, its nonsense Customer Service Staff: (HANGS UP ON THE PHONE) ?? ?? ?? ?? Lewis Olukayode Business Studies Unit 2: Developing Customer Service P2 ...read more.

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