Checking bank statements they will need to know their balance. Without their bank statements they will fail to produce a cash flow-forecast.
Preparing monthly management accounts this is a crucial point for their meetings. This issue will always appear in all the meeting, they will discuss how well they are doing and if they should change their business plan.
Furthermore they also discuss how they are doing financially. Costing new projects, eWave will have a range of activities the financial manager will need to estimate how much they will gain and how much they will spend.
Sirajur will also have to be sure that all the customers are paying on time. If the customers are not paying then he should chase then up. This will then affect their cash flow.
When Sirajur comes to work he has responsibilities. Such as to make sure that he checks, which have been received, go to their bank account for later uses. As well as putting money in the bank Sirajur will also have to check bank statements as this will help them to decide how much to spend. Also without knowing the bank statement eWave will not be able to produce a cash flow forecast.
Operations
Operations are a major part in a business. This is where a business has the task of producing the goods or services in the most efficient way. The operations task is done by the best use of the business’s staff, machinery, building and raw materials. In eWaves case their main operation would be producing the goods, as the customers order their computer and then eWave make the computer.
The manager of operations is Koyes Haque Choudhury. He is the right person for the job as he had the qualification which will support him in this job. Qualifications such as Internet Engineering, Tele-communications, Programming, Software and Hardware.
There are many jobs in the operations sector. Setting each store’s budget- this job is very crucial for the reason if the company doesn’t know how much to spend the business could go into debt.
Checking that the store achieves its targets- this is another reason of why operations are important. As eWave is a new company it will have various targets if they want to be a real threat to the business sector and if they dint achieve their targets then the business will fail.
Taking action if targets are not being met- this will affect eWave a lot as they have many targets to succeed in the business world and if they don’t reach these targets then some one should do something to improve the status of the company.
Ensuring store managers undertake health and safety risk assessments- As this is a law then eWave will has to abide by it. If they do not have these requirements hen they will face consequences.
Koyes will be responsible for managing colleague problems and serious disciplinary issues. If they are not managed than the co operation between the colleagues will fail. This will be another way which will cause the business to fail. Koyes will also have to undertake a health and safety risk assessments on a regular basis. This is so that when any accidents occur he will know how to cope with it.
Assembling computers is one of the main operations for eWave. Koyes has to check all order forms and build the computer as customers require. He only builds bespoke computers for customers who want personalised computers. Many steps have to be taken in order for a computer to be assembled.
Marketing
Marketing is and always be a crucial factor in eWaves success. If their marketing is good their company will be established. This will result in them making money. However if their marketing is poor they will be in trouble as it is likely for them to make a loss.
eWave believe they have chosen they right person for the job of marketing. They have chosen Motosir ali. This is because he is creative, has Organisational Skills and is good at hardware and software implementation. Motosir Ali has several ways in which he advertises the business.
eWave marketing is to analyse the feedback from customers and also to gain information about competitors. This because they can identify the future marketing strategy of the business. By marketing, eWave can decide how to advertise and promote the business and its products.
eWave have many strategies for their marketing. As eWave specialise in web hosting they plan to host web sites for business such as restaurants. This marketing strategy is done by a member of the eWave team to go to restaurants and small firms and ask if they are interested in having their own web site. This is an effective strategy because many people will be told about this scheme which then hopefully eWave will get more customers for web hosting. Many companies whit in the reach of eWave were told about this scheme this will boost their reputation and promote their business.
Another strategy eWave used to enhance the status of their business is handing out leaflets to the public. Their key target of distribution was in front of schools where their initial customers are meant to be. The manager of marketing Motosir Ali ensured that leaflets are to be distributed before the time of 3.30.
Workshops were another form of eWave marketing techniques. They planned to hold workshops to schools. Schools were again targeted as eWave thought that at this location they would find most of their customers. The workshops would teach children about computers but also promote the business so that children could buy products and other accessories from eWave
Research is a key factor in any business. Weather the business is a small firm or a large PLC the company needs to research. The business will research on the wants and needs of customers. Other research involves the company to find out if a rival is giving a better price. By doing market research eWave will be able insure that they meet the demand of customers, because if they are not able to meet the demand the customers will go else where this will effect the business as they will not be able to make money as they are loosing customers. By doing proper market research Motosir could reduce the risk of a loss in the companies’ income.
If the company is in trouble not gaining enough customer it is Motosir responsibility to find a strategy that will put the company back in track. One way he could do this is giving special offers or reduce prices.
Administration
eWave administrator is Koyes Haque. Koyes has several tasks which he must complete order to keep the administration department and the business running. A large business possibly a PLC administration has to be completed within each department however for eWave case 1 person would do for the whole business as this is small firm.
A job that Koyes will have to do everyday is he has to check the mail. This is because he will need to know if there are any orders from customer or if there are any updates with their stocks.
Koyes also has to do duties which involve filing and office work. He has to keep the office clean and tidy so that it is organised. This helps make the office a more friendly a better environment to work in.
The meeting are arranged and organised by Koyes. These meetings are organised to discuss how well the business is doing and any future plans. In meetings Koyes and his company can observe how well the business is doing financially and how much profit they have made. Regular meetings help improve business as the shareholders can talk together to resolve any problems.
eWave computers do not need to worry about their security as the office they have hired provides its own security. For example there are CCTV cameras which monitor certain places and also there are security guards who are maybe placed at the front door to stop intruders entering.
Health and safety is very important for any business. Businesses need to pass a health and safety test to make sure for example what to do when there is a fire. In eWave case the administrator manager Koyes can undertake the test. This test includes what to do when a fire occurs and the procedures that should be taken to resolve the fire and for everyone to leave the building uninjured and alive.
Customer service
Another department run by Koyes Haque Choudhury is the customer service. This job would involve in him answering any customer calls and writing back to customers. The calls could be regarding any thing ranging from reporting a fault, information on products and information about the company for instance the location. The job also involves him in giving appropriate advice to customers. For example if a customer asked about a computer Koyes would give advice that would suit the customer. Koyes is also required to call up customers before sending out the computers regarding deliveries for example what time they expect the delivery to take place.
The crucial reason for why a customer is placed in eWave is purely for the fact of after sales problems. This is the action taken if there is a fault reported regarding product supplied by eWave. If a problem occurred to a customer of eWave they will try their best to resolve it. They have many steps to resolve the problem:
- They will try and resolve it over the phone. And if this is impossible…
- Then they will send out a technician to the customers place to fix the problem.
- If then the problem cannot be fixed then it is returned to the base.
- And if after all of that process it cannot be fixed, a replacement is provided
Below is an overview on how eWave will try to resolve a problem.
Summary
Operations in eWave Computers is managed efficiently as the relevant members of eWave are put into their suited departments. The staffs at eWave have relevant qualifications to go with their job roles this is why the business can be really successful if these functions are carried out properly and affectively.
Business communication
Introduction
Communication within a business is fundamental. It is crucial for many reasons this is because a business will have to communicate with the world, people within a business and other businesses. Moreover the business will have to communicate to each functional area. It is very important for staff to be in touch with employees and customers. Mainly the staff within the business this is because each staff will need to be informed on how well the business or if there is any specific tasks which need to be completed that day or a deadline.
Communication methods have changed greatly over the past few years. There are many forms of communications within a business department. Some of which are notice boards, oral communication, letters, memos and reports these are all written communication. The communications stated are known as the olden type communication. As we are now in the 21st century communication has changed rapidly. There are many new forms of communications. These communications have many advantages this is why many businesses use the modern communication. The classical methods are still in use however the modern methods are used more often. There many reasons behind why businesses use the modern method rather than the classical method of pen and paper. The focal reason is because it is much faster.
There are many types of communication methods below are some advantages and disadvantages.
Within the business
Notice board
Business report
Team meetings
E-mail
Telephone
Training
Outside the business
Web pages
External post
Advertising
Presentation
E-mail
Telephone
Sainsbury's
Plc companies have many jobs to do. Due to these jobs being significant they are split in to departments or functional areas. Functional areas are jobs specifically done within a department and they involve only that particular job. For instance marketing this department or functional area will only concentrate in marketing they will not get involved with human recourse or customer service likewise vice versa. Sainsbury’s, just like all businesses must operate using their functional areas. Without these areas there would be no business. The main functional areas which take place within Sainsbury’s are:
- Finance
- Human resources
- Marketing
- Administration
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