• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Business Tourism.

Extracts from this document...


John swarbrooke Kimberley Stace Business Tourism In our group we were given the task of organising a three-day conference for a company that will take place in Greece, with 200 delegates from different European countries. There are 6 members in our group and I have found working together as a team both difficult and challenging, yet very beneficial in teaching me to appreciate the issues involved in team work and developing my team working skills. The main thing I have learnt is to deal with the unexpected and find ways to cope and handle certain situations that have arisen throughout the past 10 weeks. One member of our group is from France and for the last 4 weeks has returned home. We have found it very difficult to keep in contact with her and keep her involved in our progression. Due to this we decided it would be easy to do the work ourselves as a group and try to keep her updated with what was happening. We have tried to do our best to accommodate her in the presentation which again was hard because she's expected home the day before and of yet have heard nothing from her. Being able to also communicate with her in person is hard due to the culture difference. She finds it very hard to understand what we mean and what is being explained. ...read more.


There are many destinations and facilities in Greece with the capacity to cater for a three-day conference. Making a final decision was dependent on many factors, for example if they had enough rooms both single and double, if they had the facility to hold a conference, if breakfast was included, entertainment facilities available, things that made the facility stand out from the rest of the many in Greece, if the facility would appeal to 200 delegates and finally if the price was negotiable to a reasonable rate. There were many problems with being able to communicate with different conference facilities, and trying to negotiate a price and package. Many of them wouldn't communicate on phone due to difference in language and of us being unable to understand each other and communicate our purpose of calling. When a facility had been decided on to hold the conference all communication was dealt with through email. Which was challenging because it made the process long and hard to get moving. Many emails were sent back and fourth just discussing and negotiating coffee prices and whether they would include that in the room price which was time consuming. A problem arose when the destination that had been decided on and that the conference was being developed around wasn't replying to emails that were being sent and the process was driven to a halt due to lack of important information being received. ...read more.


There is also the entertainment and partner programme that need to be arranged, and whether food, lights, music, flowers etc are included in events such as a Greek night. In conclusion I have found that from organising a conference event for 200 people there is a lot of factors to take into account and a lot of different things to be arranged, these range from the coffee provided for coffee breaks to the rooms and flights available at certain times to certain destinations. The most important aspect to take into account is problems that may arise and how to deal with them practically and quickly without causing disturbance to delegates. It is important; I feel to always have a backup plan, a contingency plan for everything that you have to deal with. For example anything from flights being delayed, loosing passangers, loosing delegates, transport breaking down, transport not turning up, delegates canceling, food not being prepared on time, equipment breaking to illness can be dealt with. If any possible situation that occurs has a contingency plan you will be able to deal with it effectively. Organising any business event is challenging because there is so much involved, however I feel it is easily handled if every aspect is broken down and thought about in a organised process. It is very rewarding when every factor from budgets to hotel rooms falls into place, every possible problem is evaluated and the event comes together for the organiser. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service within the travel and tourism industry

    If what is purchased is a service, (e.g. accommodation, travel), this factor may be influenced by staff's attitudes and actions to meet the customers needs Health & Safety Health & safety is influenced by these factors; * Health, safety and welfare of people at work * The protection of outsiders that risks their health and safety * The

  2. Customer Service in Travel and Tourism, D1

    The strengths of this are the company knows what each customer feels and then can improve the service from this. The weaknesses of this are the people who fill in he forms may not know what to write so lie, or they may be younger children playing around this causes a lot of delays.

  1. For this project I am asked to explore one certain company and see how ...

    They tend to rely on their parents to buy their necessities that they need for everyday life. Teenagers want to be treated respectively as any other person, they don't want be taken advantage of, This is because most teenagers don't want to be looked down to and be felt inferior

  2. The background of the Kettering Park Hotel and Spa

    this leads to better motivation for the managers and for the workers. The Yerburgh's can keep an eye on any problems by visiting and this means things nm much more efficiently and improve the business. Shire Hotels is a chain of hotels, which spread across the country.

  1. British Airways "Flying into a Storm"

    His predecessors used human resources as a means to achieve their target of a high customer service but Bob Ayling was obliged to take it as a whole stake. Finally, we can observe that Bob Ayling's policy statement changed quite often under the pressure of the environment; such a thing had never happened for the 15 years before his arrival.

  2. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    in their mission statement, it will say what type of liability the business has in Alton Towers case it is Limited liability. It must state the letters PLC to show that Alton Towers is a Public limited company. At least one of the owners of Alton Towers will have to sign the association.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work