In this industry to work with you must be hardworking, very energetic and multi skilled person to reach higher positions E.g. CEO of the hotel. Also to be successful in hotel management, you need more than just a good knowledge of the hotel industry. You may need to develop excellent management, time management, interpersonal and research skills, and good interpersonal skills. To do these most organisations operate mentoring schemes and regular appraisals to assess the training and development of the hotel managers. Therefore if you attend these you will be improving yourself more than now and a wink to the future. The career development for hotel manager may include either moving to a larger or more prestigious hotel in another part of the country or going abroad to gain more experience. But, my suggestion is to work a bit more to have a better experience to work as a hotel manager or CEO. For example, working in the abroad is always having an advantage because you will meet with different cultures and know the different cuisines. So, once you come back to your own country those great experiences will help you to become better and better. Because a good hotel manager needs know how to delegate, but always keeps a close eye on every aspect of the business such as; kitchen, service, cleaning, maintenance, front desk etc. and is always moving, always in touch with staff and guests. Therefore, to succeed in this career you need to become a good communicator and to actively seek information about what's going on in the hotel, the industry, and in the wider society.
Cabin crew: The career development for cabin crews is based on experience and your performance during the time you are working. If you perform well and also, if you want to progress higher positions in this industry you need to work really hard as well as others to present yourself perfect. To be better from others your relationship with passenger and communication style has to be very good and also you need to show a perfect team mate ship. When you improve/develop yourself you will be noticed quickly and then you can make better plans for your future. From the role of cabin crew it is possible to progress to purser or chief purser. There are not many differences between the responsibilities as the general cabin crew but the purser is also given the management responsibilities of a certain cabin, such as first class or business class. As the purser, you would ensure that all crew within your cabin deliver the highest level of customer service. And, end of the flight you may need to give feedback on their performance and try to motivate them highest you can. As I said before the experience in this industry are really important and if you have that experience it will be not difficult for you to move one step forward and work as a chief purser. The reason for having an experience is what the most airlines require between two to five years of experience to become a purser.
After few years working as a chief purser you can progress to senior cabin crew and this position is also know at some airline as cabin supervisors or cabin service directors. I think the role of this work and one before is very similar expect you have responsibility for all cabin crew on board, not just in one particular cabin. Once you start this role, all cabin crew and the purser and/or chief purser would report to you and this will help you to see the other crew’s performance. Another thing you have to do is involving in training and supervising new recruits and would have to ensure all relevant paperwork was completed at the end of the flight.
Additionally some air cabin crew may also wish to move on to become VIP cabin crew. But this type of work is carried out with very important private clients usually on private aircraft. The clients are typically prestigious and may include government officials or royal families. Therefore, the highest level of service is expected and employers usually require at the very least two years’ experience of working in premium (business or first) class.
Finally, the other career progression routes is to move into ground-based operations such as cabin crew training or recruitment, passenger services or crew controller.
by
eneszaza (student)
