- Aims -supporting voluntary services ( making positive difference to our community )
They do the same things as Sainsbury but Sainsbury does it better , they actually met most of their target , when they said they will respect their environment they made a store that will reduce CO2 emission , when they set the target to help their community they involved red nose day .
Thorpe park in as a different situation because round the UK Merlin entertainment owns most of the theme park so the people don’t care where you go to as long to their theme park so they don’t have any competitors
Sainsbury’s activities e.g. their aim is to respect their environment they do this by reducing CO2 emissions in transport and reduce their energy efficiency. They also do this by running on rubbish for transport and building green stores. This will help them meet their criteria and also move on and make another aim.
Thorpe park activities are to meet other aims or objective, one of the aims to deliver memorable experiences their activities is
Sainsbury’s business activities could be improved by showing the costumers what you actually developed , like for example they want to make their supermarkets best for food and health so they should show 2 different type of the same product : a milk that has less fat and another one that’s normal – this will help you have a good name for the business making attract more costumers and they actually done that which is taste the difference , the most thing they should improve is to expand their business and locate their store to more local places – they should make corner shops, in the Sainsbury in Woolwich they made self check out so the servicing is quicker and it’s done by themselves but they also like some other local shops make young people line because they allow 4 students in the store , the facilities has improved but the servicing makes the business go down because the teenagers could just decide to go shop to another store losing customers – businesses must please everyone . For Thorpe Park they want to deliver memorable experiences to our millions of guests this could be done by making arcade games, paint balling and more fun things which will bring more profit causing the business and improving quality of business.
The ownership of the supermarket is PLC so it’s owned by a lot of people. The advantages of a PLC is that the share holders have limited liability, shareholders can sell or transfer their shares free and has great borrowing power etc. but the disadvantages are that Sainsbury may face is that there can be a loss of control of the business and decisions can take longer because of disagreements .
Thorpe park is a LTD and has advantages like: it has flexible borrowing power, members liability is limited and the company’s name is protected etc. however the negative things about an LTD is that they have to pay corporation tax on top of the existing taxes, they get lower minority discount and businesses that are ltd cannot offer incentive stock options.
In this situation the disadvantages plc has more disadvantages but again Sainsbury makes more people happy.
Thorpe Park and Sainsbury both have limited liability. If Sainsbury got liquidated a shareholder won’t lose anything but his investment/s but it will affect thousands of people . Thorpe park is owned by 6 people so it will only affect those people but they also won’t lose any their possession . ( if a business had unlimited liability and faced liquidation it will affect everything that they own ) . if Sainsbury got liquidated their competitors would get advantage . however , suppliers and other countries will lose on the benefits that Sainsbury gave . but if Thorpe park got liquidated Merlin entertainment their profit making goes down .
I think Sainsbury‘s ownership suits the business because if they were an ltd they will not make a lot of aims and they will not participate in red nose day one of the thing they are famous for doing. I think if they were an ltd they wouldn’t make a lot of money. If Thorpe park was an plc they will have to do what they the people said and the risks are greater than an ltd. the ownership of Thorpe park suits them because of the reason that most PLCs are businesses like supermarkets which have a lot of sites but there is only one of the theme park .
What are ethics?
It has concepts of good and evil, it has moral which brings in beliefs. in the business your ethics may interfere in the business causing a positive or negative outcome, for example the ethic man believes that no one should work on a Sunday and he doesn’t sell harry potter merchandise because it’s about witchcraft .most businesses call their ethics corporate social responsibility (CSR) . Sainsbury ‘s has many aims and objectives that involve ethical beliefs like charity , they involve in red nose day because they believe they want to make a positive impact in their community however they are helping even Malawi by making a fair development fund so they surpassed their ethical target , but they have more than one ethical aim and objective .the existence of the business helps millions in our country and abroad .they also want to reduce their carbon footprints and their energy efficiency because they believe they will make small change to the world they do this by running their transport on rubbish making green store making recycled materials etc.
Thorpe parks don’t have as much beliefs as Sainsbury’s but they do have ethical visions and that’s why I think they are successful. they want to give everybody whether inside or outside the business importance because they listen to the point of views of the costumers and the employees , this help the internal side of the business because it will attract people to desire to work in the theme park as well as the external they will want to come back again . Moreover they make the theme park fun by making a variety of rides so the whole family can enjoy them also make a commitment to make a new ride.
These 2 businesses have different beliefs and visions as different businesses, but Sainsbury has more ethics than Thorpe Park because as a PLC they have give some of their money away. But Thorpe doesn’t have a lot of ethics because they initially want you to spend money and the business is owned by only six. Sainsbury‘s beliefs are taking their business higher although statistically they’re the 3rd market leader. Thorpe park ‘s ethics are taking them not as high , so they should make more ethical aims so they could change the business to their belief-this will take them higher .
Activity 2
Most businesses have structures to be organized and to know their role in the business Thorpe Park and Sainsbury have hierarchy because someone is always at the top of the span of control between the 2 chosen businesses Sainsbury got a taller hierarchy. Organizational structure for Sainsbury is a tall hierarchical and Thorpe park is a short hierarchical
There are 10 functional areas that a business can and these functional areas work together to achieve their goal. The first is administration, in the business administration does paper work, send mails, deal with callers and visitors, and distribute documents and many other jobs. Another of the functional areas in the businesses is costumer service which helps the customers solve their problems, they keep records of complaints etc. the distribution area occupy themselves in obtaining and giving to the business the manufactured goods. The finance deals with the money, so they will pay tax, create business accounts and they record banking payments. the human resources deals with the internal part of the business which will be jobs like dealing with job applications monitoring good working conditions advertising job vacancies etc.
In the ICT area they : install monitoring security , maintain current computer systems and software etc.
Marketing and sales deals with actually earning money the marketing group finds out what the customers want and the sales they sell the goods, in most businesses marketing and sales are a separate functional area but in others they ‘re together . Some functional areas will work differently in Sainsbury’s and Thorpe park, for example, marketing and sales: for Sainsbury the will want to find out what food or accessories they want in the store and if they obtain the product they will sell it. For Thorpe Park the market and sales will find out if they want a new ride or any if they want any facilities. an example of how the functional areas work in Sainsbury with each other would be like this: a customer goes and complains that they don’t sell a product that everybody needs e.g. umbrella,the customer service department records that complaint and writes an e-mail for the marketing and sales .the administration sends the e-mail the , marketing section receives it and goes and consults the finance to find out if they have enough money to sell the product . if the finance says no then the process stops but the financer says they have enough money then the marketing buys 300 of the product just to see if they make business out of it ,the distribution area does its part of the job to bring the stock . the sales department makes the prices and the product is ready for sales. the post that probably in the process are probably
Sainsbury ‘s has a lot of post and one of them is provision and its higher than the post in the middle (assistant manager ) and the role in the business is to provide of the needs of Sainsbury like providing the stock , they will probably work most of their time with marketing , finance and their assistant manager , I don’t think that if the business delayer they will get rid of that post because of no other post that could carry that role . Thorpe park has short hierarchy but their roles are important in the business , one of the post is rides engineering manager and it’s at the middle of the hierarchy , if the business delayer that role could be replaced because there’s the same role in the hierarchy .
Communication is important in a business for it to work , there are 4 types of communication :oral , video , written and graphical communication . in the internal business both Thorpe park and Sainsbury communicate with the method of :
Oral - between colleagues they could talk about what the business needs or if there are problems that they have , the advantage is that the method is quick but the disadvantage if you have want to talk to more than 1 person and they are not there you will have to repeat it
Written - letters you don’t have to repeat your conversation and is good way to talk to you’re a person higher than you in the hierarchy if you can’t speak with them personally but is very long to reach the receiver and it could take longer if you wanted to send it to more than one person . e -mail is as quick as talking and there are no disadvantages.
In the external part of a business both Thorpe park and Sainsbury’s use :
Video –adverts makes the customers know the existence of a company and would inform them what they do but it costs a lot of money .
The effectiveness of the method of the communication you have chosen matters for the amount of people you want it to reach . In the functional area they have many ways to inform other people in the business of what’s going on . In the internal part of a functional area they will probably talk orally , by phone or visually
Because they are working in the same department they won’t have to send e-mail or send a letter , the effectiveness of these methods are not long lasting so that could be lost or forgotten if needed however this way is fast there was a problem that could be solved by a chat on the phone or a face to face talk would be quicker than any written communication e.g. a store manager decides to delayer he will do it personally because this method suits the situation and will be make the business move on to another step rapidly . On the external part of the functional area to speak with another department they will have to do that by sending e-mails , memos , fax . these type of communication longer than the oral ones , the longest one is the letter but the is more effective than them because it can be recovered and can be looked at more than once. You never know what a worker will use to have another conversation with another worker in the same department or another functional area , the choice lies in him/her .
activity 3
stakeholders
Sainsbury's was founded in 1869 by John James Sainsbury and his wife Mary Ann (née Staples), in London, England, and grew rapidly during the Victorian era. It grew to become the largest grocery retailer in 1922. The opening times for smaller shops are from 8am-9pm from Monday to Saturday and Sunday 11am -5pm . the business is growing very huge there is an estimated number of 148,500 of employees .the shops are open for 24 hrs except for Christmas day . their business is successful but in the competition Sainsbury is the third leading supermarket (Tesco, ASDA then Sainsbury ) .this supermarket business is plc so a lot of people own the business .their business is part of secondary but mostly tertiary .
Sainsbury is a grocery store business that is only active in the UK but is helpful to their supplying country and to schools , they are the 3rd leading supermarket I think this is because their activities and their aims are different from their competitors which can be advantage and a drawback like an advantage is that they transport the products that the customers bought online right in their homes and they also earn money by selling shares which few of their competitors do , but they have drawbacks which is they have a lot of ethics which could hold them back from progress for example , They give money to charity which is the amount of thousands of pounds .
Stakeholders is a person or a group that affects or can be affected by an organization or also have an interest in their activities , businesses depend on these people because of what they do to the business but some stakeholders can also depend on a business . there are internal and external stakeholders .the internal stakeholders are those who engage in the business activities and transactions . so the internal stakeholders are employees, managers and shareholders (market : stockholders , suppliers, creditors, customers and employees), the external stakeholders are those that although they don’t engage in the economic exchange with the business are still affected or affect the business and the external stakeholders are the society , government , suppliers and customers ( nonmarket : media ,community , general public ) and also shareholders because they can work in a business and have a share or not work in the business and still have a share. (Source 4 )
In businesses stakeholders could have the same function but different ways of involvement or interest . in Sainsbury these are the involvement and interest of the following
Owners are internal stakeholders who have an interest and involve in a business because they want to : see the organization grow , be rewarded by the risk they took and make profit . they involve themselves by making big decisions e.g. the owner of Thorpe park can decide whether to make another ride. I think they have the most power because they decide to take the risks that all businesses must face which could lead to a positive or negative outcome.
The
Employees are another internal stakeholders who want to be to develop their career , paid fairly and have secure employment . their involvement in a organization is various and they help a little part of the business to work faster and have more money that they should have . although they are important in businesses because of the fact that if workers weren’t there a business will not function will they are not powerful individually e.g. if a worker demands a raise it will be unlikely that he gets what he demands but if there’s a group who demand the same will most likely get it because they can become pressure groups ( a group pressuring a business directly or indirectly ).
Financiers are those who borrow money to upcoming or old businesses because if there was no bank or entrepreneurs that you can borrow money from business wouldn’t have no money to do what they wanted and could die out , however if a financier gives money to a business that fails to get their money back they would have wasted their money on nothing . financiers want to see the business that they lent money to make a good amount profit because they will get interest for they money they borrowed .
Customers - they are the external stakeholders that make organization what they are . they one of the most important in a business because they these are the people that buy the product/service .they don’t really have interest in any businesses but they want the price of the things that they are buying to drop .without these people a business cannot survive because of the fact that they give money to businesses .they are important but if demanded something they will not get it individually ,they don’t make difference if there is only one. the needs and expectation of customers have to be satisfied because if not met the money they would have spent on your shop goes to the competitors , to make them happy Sainsbury they make facilities for every person that comes in the shop to buy , in the Sainsbury in Woolwich made self checkout machines which made people very happy (info 3).people who come to buy things will want to be treated with respect , get the products they need and buy it without any problem and that is why there is customer service –for the purpose of retaining and attracting customers
Shareholders are internal or external stakeholders that help a business to get money by selling shares . their interest is that the business succeed because then their share will rise and they get more out of it . I don’t think they are very important because a business can cope without them e.g. Sainsbury they are a grocery store business but they also sell shares, even without people buying shares from them they won’t make a difference – they will just have less amount of money . shareholders have power because if a person has a share it means they are part of the business . I said before that the disadvantages of plc is that decision may take longer because shareholders have their say and they are part of the decisions the business make. To make shareholders happy they give them a dividend each year ,this will make them satisfied and will keep the share
The Government is an external group of stakeholders that impact businesses by the additional taxes and laws they set . without these people businesses could break the law like child laboring and keep all of the profit ( which is a benefit to them and a disadvantage to others ).businesses will have more money if it wasn’t for these stakeholders . these stakeholders are important to stakeholders like employees and suppliers because they make laws that businesses abide with like pay over minimum wage to employees, be fair to suppliers and laws that help financiers .they have a lot of power . the government wants all businesses to succeed because the more profit a business makes the more tax it pays .
There are several stakeholders with their own importance , from most to least the one with the most importance is
owners –because they are the ones that are risking the most in the business and the person that could lead it to success or failure by the action they decide to take .they also have the most power and get a lot of money but they are also the people that had borrow money from the financiers so they could start the business so they have a lot at stake because if their business fail how are they going to pay the financiers ?
Shareholders – by having a share they own bit of the company and they have their say so they also control what is going on in. the reason why they are important is because they make the business expand by the shares they sell ( if plc.).the importance of shareholders in plcs is big , Sainsbury flexibility and power is created by the money they obtained and the source is the supermarkets they opened and shares they gave.
Customers- they are always important to the business because they buy the things that the business is offering so they make the status the business is on that is why business try to make the customers happy to the fullest. anybody could be a customer they don’t have power by themselves but the impact is big without them you can’t pay your financier back , you can’t pay your employees . a structure without employees is not stable. Businesses are created because of these people.
Employees keep the structure and order in the inside of the business . managers can’t do anything without these stakeholders because they carry the various job that not only 1 person can’t do. the reason why customers are more important is because businesses make money out of people that buy their products which is also used to pay the employees.
Suppliers – without the secondary sector ( manufacturing ) the tertiary couldn’t make money ,and that is why suppliers will be important to businesses but not as important as the others because businesses that don’t work well with their suppliers could just look another one but it will take time. some companies own secondary and tertiary sectors so they are classified as employees , so if the person leaves you just need to hire someone. the reason why they cannot be as important as shareholders and customers they can’t really have their say, and they don’t provide money for the business, they take.
Government has power but I don’t think they are more important than any other because like suppliers they don’t particularly give anything to help the business .another reason why I also think they are not important is because they don’t encounter with the business a lot of times they only encounter few times(directly-paying tax, indirectly-raising tax),the most important stakeholders encounter with the business e
The interest of stakeholders could create problems and tension on a business and the more important or power the stake holder is or has the more problem there is like, for example , shareholders demand for a higher dividend but the owner refuses ,this will lead to a conflict because then since shareholders have their own say decisions and agreements would probably take a while wasting the business’ time. Most of these conflict emerge because of demands that stakeholders propose. I think in this situation that the low important stakeholders create more tension and conflict in businesses more than the higher ones , the Government see that businesses are being successful and they want to get more money out of them they will raise tax ,businesses will argue against this and there will be a conflict. when financiers see that the business they borrowed money are not making profit the financier will interfere and demand his money ,the tension is that the business may face bankruptcy.
Conflict of interest usually happens because of price, quality or wage. When employees will want a higher wage the customers will want a lower price businesses will want to get more profit and keep more money however businesses have to learn to please every stakeholder (especially customers)because if the stakeholder is very important the business will have to face big problems. Businesses may start the conflict with stakeholders of their lack of work for example Sainsbury may have a conflict with suppliers because of they don’t deliver the products in time or their products are not made to quality standards, if the conflict ends up with suppliers stopping the delivering to Sainsbury will have to look for another supplier which could waste time and the sales and market department would have nothing to buy that is why Sainsbury made an aim to have a good relationship with suppliers-because they need each other . also if suppliers of Toyota due to their method JIT(just in time) don’t deliver punctually often Toyota will have a argument with them .that is how stakeholders impact the business. I also think that when the less important stakeholders (government , financiers, suppliers) have conflict with the business their disputes will take longer because I think their disputes are more important and they don’t see each other a lot of times e.g. suppliers of Sainsbury’s are in Malawi so if they have a dispute they can’t communicate vocally for their method of communication whether by e-mail or letter could reach them as quick as the vocal communication or very slow.
The customer service of Sainsbury Is set up just to please the customer and record any complaint. As we know if a customer service of a business is not good you won’t expect customers to come back, when your business treats the customer well the customer would probably tell their friends or family and you will see more customers coming because of what they heard. Businesses like hair dressers or restaurants live on customer service because if they treat them well customers will go round saying that their food or hair dressing is the best and that that will attract new customers and retain the old ones. businesses like Sainsbury don’t live on CS because customers because Sainsbury’s have many supermarkets so they don’t have to strife but restaurants only have one location so there’s a little chance of customers going to it. However Sainsbury’s still have to treat their customers equally, in the Sainsbury that I go to (in Woolwich) young people have to line up and they allow 3 at a time ,I don’t think it is treating the customers with respect and I now see the number of teenagers going to that Sainsbury has decreased. When I was having problems with the self checkout a woman from the customer service department came and helped and when she finished she smiled this made me feel happy and welcomed. Sainsbury’s (or even other business’ ) methods is that they have to deal with customers calmly whether their angry or calm.
To ensure that to ensure tat they meet the consumer protection laws they check what they sell, they check the prices of the products they are selling and things like that because failure to doing it will result to a fine. I found out that they make sure their labeling on the nutrition information is correct this will let them abide with the sales of goods act 1979 . In Lambeth Sainsbury got fined 19,000 for overcharging costumers on supposed special offers(source5) ,they broke the law so they got fined a huge amount of money so that is why businesses (except business services like insurance companies and amusement parks) make sure whet they are selling and for how much they are selling it will not go against the law. To their competitors Sainsbury’s CS may not be the best but is still enough to satisfy customers, in the Sainsbury in Greenwich they have a lot of facilities like the deli counter, bakery etc. further down is ASDA they do have these facilities but it is not similar to the Sainsbury due to the fact that Sainsbury works on quality and ASDA on price. Sainsbury CS is good it doesn’t earn them money but it attract the people who give the business money
SWOT –Strength Weakness Opportunity and Threats , every business has them but the difference is the amount a business has. Sainsbury, a an plc supermarket business probably has more strength than weaknesses , the strength of a business produce opportunity and the weaknesses produce threats. The strengths of my chosen business is service- they deliver food to homes their customer service is wonderful and their product are up to government standards , availability- their product availability has been the best for many years , they only reason why they sometime run out in the Sainsbury that I go to is because their sale are successful, determination- their will to meet their aims and objective show why and how Sainsbury is a successful business and their aims are not made so the out come is to earn money but to make everybody happy (e.g. great place to work- diversity and flexibility),that will probably attract more customer , value- their business deals with value so their price will be a little high this is different ASDA which deals with price that is why their slogan is :’always LOW PRICES’. Their product are very unique and they made an aim for their food to be the best for food and health they reduce saturated fat, sugar and salt. they also value other stakeholders like suppliers (sourcing with integrity)and community (making a positive impact in our community). The strength produces the opportunity which are jobs – with the determination to continue to reach an aim that could have a advantage of making a lot of money ,this money could be used to open a new shop or extending an existing shops this will require more people so the whole shop is in control and there will be job vacancies( this is where the human resources department comes in because they deal with the job vacancies and application ), moving on- with their determination they will they will meet an aim that they set in the past, as we know making visions makes you organized on the goal you want to achieve. With their strength they have a high probability of achieving their goal and moving to another area that their business is lacking in, with the availability of a products that is wanted or needed the store become rich on this matter so the money could be spent on anything they want but businesses tend to spend it on something lucrative the Sainsbury in Woolwich spent it on self checkout machine it doesn’t produce money but raise customer service. Furthermore with the value of a remarkable product that is not seen in other stores people will know that to purchase this you have to go to Sainsbury. Although they have great strength they do lack on something which are their weaknesses but I haven’t seen the weaknesses my self neither found any in the internet. However, there are example of some threats even though I haven’t seen the weaknesses , these are closing down – if a Sainsbury store’s hygiene is atrocious then the shop can be closed down, delayer –if the weakness is strong then the threats could be taken out on the people inside the business
And cut down on the number of post. sued – if Sainsbury has difficulty abiding with terms and regulations Sainsbury with the law the shop could be sued liquidated – if the products needed and wanted are not available in shop and Sainsbury was not bothered nor determined to do something to improve an area of the business the business will soon fall and be wiped out.
Sainsbury protect their employee by abiding with the government’s legislations which are the Race Relation act, 1976- this legislation makes equal pay for men and women doing the same type of job, national minimum wage act 1998 – the job that the employee is working in must pay him at least the NMW(source 7). These two legislation affect their rights and responsibility because in the interest of employees they want to be paid fairly and that is their rights but their responsibility is to follow the terms & conditions they set if not they may have a chance of getting fired.
The Health & Safety act 1974 protects the health of employees and makes sure it is safe to work where they work. This act follows regulation like the maternity leave regulation1999 which allows employees like mothers when they are pregnant to be paid off for family emergency and the working time regulations 1998 which limits on working 48 hrs per week , give them rest breaks of 20 minutes (unpaid) per 6 hrs work, gives them annual leave and daily and/or weekly rest periods(source 8). These acts and regulations are all required and needed because if an employee works non-stop they will be stressed and wouldn’t feel well these laws prevent this and make their job safe to work in, this why I said that the government helps other stakeholders to be treated fairly. Some of these things are dealt by the HR department in Sainsbury.
The right of the employees is to get paid when they have a family emergency and my business protects them and their rights by giving them what they requested if urgent and important. Also to protect their employees they keep their data the employee provided with care and they will keep it confidential their data is also protected by the data protection act 1998(source 9). so Sainsbury follows the law to keep their employees safe and physically well but they have their own policies as well that is why they launched a ‘safe ‘n’ sound’ program across their al of their retail stores(source 10). They also improved their standard. Sainsbury’s HR helps their employee to keep well-being and makes sure that their employees can legally work because if they don’t they might get fined, in one Sainsbury they got fined £6,600 plus £350 for 12 counts of infringing the child employment law (source 11) so they must make sure the follow the law and their employees have given the right data.
The expectation and responsibilities of Sainsbury to our employees is that they have safe working conditions so employees won’t start leaving because of the conditions are hazardous, they pay good wage or salary that they are satisfied with because then they will be more happy to work, keep the job and be treated equally and fairly and secure employment they don’t want to be made redundant or fired because they don’t want to look for another job if they were satisfied with the previous so their responsibility is to make sure that they do what employees expect of them so by the law they have to treat all of the workers fairly one way they do it is pay women and men the same amount if doing the same amount Sainsbury also wanted to treat workers fairly by making women 25% of the deputy store managers females and also 17% of store manager women.
Every business tries to treat their employees fairly and with care so they don’t get into problems, Sainsbury has disciplinary, grievance and health & safety procedures that employees must follow so they are safe and treated fairly. Sainsbury tends to have first-aid in case of a medical issues the occupational health and safety act protects the employee in situations of injury, Sainsbury must train workers in first aid for themselves and for others because practicing this will help reduce the number of accidents also Sainsbury must make sure that employee received first-aid training because it is the law ( workplace safety and insurance act ). The higher the amount of accidents the more unsafe a worker will feel and if many employees are inexperienced in treating injuries then the workers confidence will decrease and the threat could be of loss of employees. There are many laws when it comes to employee safety and accidents are recorded and reported this is to ensure that the same thing won’t happen again.
The grievance procedure could be a long or short process it all depends on the dispute. All businesses want it to be short but sometimes it continues. Stakeholders’ interest could sometimes create disputes and tension in businesses when a grievance occurs Sainsbury must make sure the disputers come to an agreement. If the grievance continues then people outside of the business have to step in, the reason why they don’t want this process to be long because other than time time-consuming it cost money for arbitration. Their procedure is quite simple and it goes step by step, the first step is before the grievance the employee discusses the situation with his or her supervisor. The grievance could be resolved at this stage if not it goes to another step. If the problem is not resolved to the satisfaction of the employee in the business people outside it have to come to clarify things, investigation and documentation will take place in this procedure so records will help conclude this procedure(source 11).
The disciplinary procedures’ purpose is to ensure that workers know their rights and responsibilities, at the end of this procedure the employer performance and behavior should be improved. Sainsbury’s disciplinary procedure is simple as the grievance. An employer will send 3 warnings (verbal ,written and final) to the employee until the final resort which is dismissal (only for a valid reason), this process happens when an employer thinks an employee does not do what is expected of them.
There are external agencies in involved in disciplinary procedures so the resolutions won’t be biased and also for full satisfaction of the arguers. ACAS is one known agency that deals with these things like arbitration mediation, they deal some of the HR jobs, ACAS always come in when 2 or more parties can deal with a situation themselves and they have experience in dealing with situation like these. The give advice to businesses in the way they deal with things but hiring people like these may be expensive that is why in every procedure every business doesn’t want to go to the arbitration stage.
Businesses when in disputing situations will have to make decide what action to take because if you make a mistake it could cost you a lot. The effectiveness of the conflict resolution is really important because e.g. if the procedure of the results reaches the satisfaction of the employee or employer then this event would be forgotten but if it does more than that it will not be forgotten but in a positive way because the benefits of going through procedures like these are : democracy in the workplace- after a procedure ( if successful ) people would feel that in the workplace they can say how they feel, improved communication – during or/and after a procedure people would start to communicate more with their colleagues and that would make a positive change which can help the work pace. Also it is better to resolve the conflict than not complete it, because when a conflict is unresolved it could bring consequences like: reduced productivity- employees will worry a lot an could increase stress, distrust- some workers won’t trust their colleagues or employers which can correlate to the decreased productivity and also reduced collaboration, split alliances- the distrust could create cliques in the business. The implications of conflict resolution are that before actually getting in a dispute make the employer and employees aware of their rights and responsibility and also training would reduce the amount of disputes. Within Sainsbury knowing that the effectiveness of the conflict resolution is important will help them resolve the problem and since Sainsbury has a lot of ethics they won’t be really biased by supporting a party but they will listen to both of the parties to solve the problem. This things will also help them exceed their vision to make their store “ a great place to work”.
The disciplinary, grievance and health and safety procedures is necessary thing to know because you never know what the workers might do so in case of a situations fall on the classification of one of these three people know what to do. Sainsbury’s methods and steps to these 3 procedures are simple and are easy to follow I think this benefits them because complex then it might take longer to solve problems and businesses don’t tend to like going through procedures like disciplinary or grievance because it wastes their time. Sainsbury tend to make their procedures simple to follow but also complicated to make the problem to progress to another stage so they will try to make the 2 disputing parties happy. Sainsbury’s grievance procedure would be similar to the common or general one I think businesses like Thorpe park would have their own method for a grievance procedure. This similarity applies to the disciplinary as well. The health and safety procedure is the only one that I think that I think is the one that they made themselves.
There are few implication that I will give to sainsbury’s procedures. The first one is that they should keep the grievance procedures , the reason why is that their grievance procedure is simple and easy to follow and when a procedure is complex completion may take longer and no one like to go through these procedures not even the aggrieved person. The disciplinary procedure should be improved sainsbury’s disciplinary procedure seem unofficial and not that serious and maybe that is why may be more dismissal than resolution, the first warning should be written so it doesn’t look informal with low importance, the second should be documentation between the two parties and the final should be dismissal. Regarding to the health and safety & safety procedures I think the employees of Sainsbury are trained to know what to do in situations which deals with a workers health they also do more than secure health but improve it as well.
