• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Competitiveness in training, and within Human Resources at Tesco

Extracts from this document...


Competitiveness in training, and within Human Resources at Tesco Training and development are of greater importance than before. Employees using brain power and knowledge are very valuable to Tesco and add value to products. Tesco by giving training and development add value to their products and have a competitive advantage over their competitors. This is true for the economy as well as Tesco and its competitors. The government have placed a vital importance on education, training, and development particularly on ICT and communications technology. Tesco offer opportunities for jobs and the economy rests upon the flexible working practises employed within service and knowledge based industries. Tesco want to keep their employees and want them to be satisfied in their job, because students are hired as a main percentage Tesco don't want to lose them, when say the student may want to go to university they can find them a job wherever they are moving, and send someone from there to their current store, a job swap. This is competitive as no other store does this. Tesco being an intelligent organisation recognise that their strength and the strength of their balance sheets comes from the intellectual capital rather than physical capital. The brainpower which is vitally needed to have a competitive business enables Tesco to identify customer needs and requirements. ...read more.


Asda and a few other supermarkets offer a similar service, but Tesco was one of the market leaders, and offers it at the lowest cost rate than other competitors, attracting customers away from more expensive websites. This is important to Human Resources within Tesco as it shows that there is a lack of delivery service within a 3 mile radius which may need recruitment. Tesco also offers other banking and useful services such as Pet Insurance and Tesco calltime which have proved most popular with Tesco and other supermarkets such as Sainsbury's. Although Tesco was one of the companies that pioneered this other companies such as Somerfield have followed suit proving that it is indeed popular and gave Tesco a competitive advantage while other companies had to reactively start their own up. The internet is also a cost efficient and effective way of advertising which Tesco utilizes on it's website to make money, and to show it's promotions online, which was an advantage which some supermarkets were slow to utilize like the Co-operative Supermarket Chain Rainbow. One of the main ways in which businesses maintain a competitive edge is through extensive market research and 'continually studying the needs of our customers and change to suit that need.' To carefully identify those who are potential or existing customers is vital to ensure a competitive advantage will be long lasting and targeted at the correct consumer group for maximum effect. ...read more.


Human Resources realise this and have to make sure that to keep ahead of competition that they have the correct number of staff who are trained to the best of their ability, and that they plan ahead to maintain their status of competition within the industry. To make sure that Tesco's employees have the greatest knowledge and skills of their job role Training and Development make sure that work is carried out at a good speed and to efficient standards. If a cashier has the knowledge of the location of objects within the store it will give customers good satisfaction as well as the knowledge that they can return and have good till service, this will evidently maximise the number of sales Tesco will have, gaining a higher market share within the food market, and gaining a competitive advantage over their rivals. Recruitment and selection must ensure that their employees are capable of their job role and that they hardworking employees, they do this during the recruitment and selection process when hired through a detailed job specification and job description. Tesco's employees give a good service and this leads them to have a good reputation for food and quality, and great customer service. By giving a better service than rival companies such as Waitrose it is likely that customers will return giving Tesco a competitive advantage over their rivals. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Human Resources Assignment - Sainsburys.

    * Quality and Innovation Sainsbury's Quality and Innovation Group (QUIG) are behind every new product launched by Sainsbury's. From Conceptualiser to Project Management to Delivery, Sainsbury's Product Development and Technology ensure that they are delivering the innovation and the quality their customers expect, also that their suppliers are as compromising as they are.

  2. Shareholders - Tesco

    There is a lift to provide easy access for prams, wheelchairs or any other kind of customer which cannot get up the escalators. The sign for the caf´┐Ż can be easily seen from quite far away in the store so that customers don't have to hunt around for something to eat.

  1. Training and development in Tesco.

    Foe example, employees in a department might be trained to do the jobs of other employees in the department. This mean that, where someone was absent in Tesco, another employee would be able to cover their role so that work could continue.

  2. Customer service within the travel and tourism industry

    However, I was concerned about the lack of security on the main entrance and around the reception. Cleanliness/Hygiene 2 Very Good. Accessibility & Availability 3 Quite good. Provision for individual needs 2 Very Good.

  1. Building Effective Teams.

    The facilitator should question the group on how they felt about the experience. Also on what roles each person felt they played or others played in the exercise. Inquire as to whether any buttons were pushed during the experience and attempt to draw out what they were.

  2. Methods used by Tesco to monitor if good customer service is taking place.

    Effect of my recommendation to your company Having done all this your store will have a very massive number of customers coming back to shop at your store because of having friendly and good customer service, this will also increase the companies productivity and Popularity.

  1. Boots has a policy of retaining good staff; this is because the recruitment and ...

    Training Training as defined in Boots is 'systematically guiding employees to perform a task by subjecting them to various exercises or experiences, so they can improve job-related skills and knowledge'. Lack of training leads to a reduction in general production level, errors and waste.

  2. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    it can be better than them to continue being the UK's number one theme park. The research that the theme park does is published. Advantages of benchmarking is that you can find out how some of the best companies are performing so well and measure yourself against them to make

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work