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Name: Falcon Move –
Address of Competitor: Falcon Move
135A, Town Road,
London, N9 ORL
Products Offered By Competitor: Removals, Storage, Light Haulage Services, Packing.
Features of Customers Services: Provide consultants to work with customers to design and implement a relocation plan customized to their individual needs that is cost effective, efficient and stress free. Provide a free quotation page on their website where customers can fill in their details of what they are moving and where they want to move. The company will email the customer with an estimate. Provide an online form for customers to send a message to Falcon Move or make enquiries. Customers can contact by phone or email.
Quality of Service Offered by competitors: Use state-of-the-art equipment to provide a truly exceptional service, the mission of Falcon Move, through quality, reliability, consistency of services and innovation, to achieve the goal of customer satisfaction. Aim to provide the best possible removal and storage service that ensures all customers obtain value for money. They offer full packing service with trained packers to help customers wrap and protect their precious items ready for removal. The staffs at Falcon Move have specialist knowledge to pack everything. Falcon Move uses purpose made plywood storage containers for maximum protection of customers’ possessions. Everything will remain safe in their warehouses because all the warehouses are under 24-hour security surveillance utilizing CCTV technology.
Marketing and Promotion: Listed in the yellow pages with details of their service.
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Name: Smart Removals –
Address of Competitor: Building 8
Argon Road
London
N18 3BW
Products Offered By Competitor: Domestic Moves, Commercial Moves, Storage, Overseas Moves, Excess Baggage, Packing (complete or part packing)
Features of Customer Service: 0800 number, free insurance cover, free no obligation quotation can be done online or over the phone, free expert advice, contact via telephone, fax or email, full range of packing options to meet customers’ needs, open-ended contract on storage.
Quality of Service Offered by Competitor: Members of the British Association of Removers (BAR), Members of the National Guild of Removers and stores (NGRS) staff are efficient and courteous. A representative will visit the customer at home to discuss what the customer require, Office removals teams consists of experienced furniture removers and IT packers Modern 24 hour manned secure storage units
Marketing and Promotion: Listed in the yellow pages with details of their service
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Name: Easy Shift – www.Easyshift.co.uk
Address of Competitor: 106, Priory Rd, London, N8 7HR
Products Offered By Competitor: Removals, Self- Storage, Packing
Features of Customers Services: Free quotes. Either personally, over the phone or via email. Free goods in transit insurance with all work performed to £10,000. Easy payment methods, Contact via telephone or email, free word robe boxes for all moves, free advice, Weekend and bank holidays office relocation, boxes can be provided on a sale or return basis and any unused boxes collected on the day of moving. Customers can pack all or some of their possessions and Easy shift will part-pack on request. Open-ended contract on self storage.
Quality of Service Offered by Competitor: Reliable, honest and punctual staff, Trained staff, professionally maintained and insured vehicles, wide range of packaging materials to protect customers’ goods whilst in transit. Flexible solutions to individual relocation requirements, provides top 10 tips on removals on their website, terms and condition are clearly stated on their website, can cater for moves of all sizes to all locations within Greater London, UK and Europe. Customers can check packaging price list on their website or ask staff to recommend how many boxes the job will require. All goods are safely stored and fully insured whilst in storage.
Marketing and Promotion: Provides testimonials on their website, has name of business and contact details on their removal vehicles, listed in the yellow pages with details of their service.
Part B
What Falconi Removal Need to do to be more competitive:
Productive/Service
- Storage
- Packing Options: Full or part packing
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Light Haulage
- Domestic Move
- Overseas Moves
- Excess Baggage
- Commercial Moves
- Easy payment methods
- Open-ended contract on self storage
Marketing and Promotion
- Set up a website
- Put Testimonials on website
- contact details on their removals vehicles listed in the Yellow Pages
Quality of Service
- A representative to visit customers homes in order to provide an accurate quotation.
- estimators visit at a time convenient to the customer
- Customer’s goods are automatically covered during loading
- Trained Staff
- All staffs wear the company’s uniform and are easily recognisable
- plywood storage containers for maximum protection of customers
- The warehouse are under 24-hour security surveillance utilizing CCTV technology
- Show association that their part of
- Office removals teams consists of experienced furniture removers and IT packers Modern 24 hour manned secure units
- Customers can check packaging price list on their website or ask staff to recommend how many boxes the job will require
- All goods are safely stored and fully insured whilst in storage
- Flexible solutions to individual relocation requirements, provides top 10 tips on removals on their website.
Customer Service
- Free Insurance cover
- 0800 number
- Free expert advice
- Contact via telephone, fax or email
- Provide consultants to work with customers to design and implement a relocation plan customized to their individual needs that is cost effective, efficient and stress free
- Provide a free quotation page on their website where customers can fill in their details of what they are moving and where they want to move.
- Free quotes
- Free goods in transit insurance with all work performed to £10,000
- Weekend and bank holidays office relocation
Price
Falconi Removals have to find this information themselves e.g. Mystery shoppers
