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Critically Outline Any One Perspective On the Management of Organisations That Has Been Developed Over the Last Century.

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Critically Outline Any One Perspective On the Management of Organisations That Has Been Developed Over the Last Century. Using One, Two or Three Named Organisations As Examples Show How This Has Been Applied, Together With Its Advantages and Disadvantages. For the purposes of this assignment I have chosen to concentrate on scientific management, as it is a management technique, which has been developed in the last century. After immense thought and research, I felt that this management approach has a lot to offer, in a sense that there are many interesting principles surrounding it, and the fact that some of these principles are still being used in organisations today. Scientific management was very dominant from the early 1900's to the mid 1940's, although some of the principles are still in use today. The basic principle was seen to be, to improve productivity and for all of an organisations employees to perform to their full potential. Rewards acted as incentives for workers, for their performances. F.W.Taylor (1856-1917) who was seen as the 'father' of scientific management outlined many principles during these industrialised years. Taylorism broke production down into its smallest component parts so that each worker became an expert in it. For example in the motoring industry, I examined Ford, where I found that there were specific workers that were given a job in the production line and were doing repetitive jobs such as tightening a given bolt. ...read more.


And that influence is destined to continue to expand in the foreseeable future." In my opinion such a statement appears to add weight to the argument that applying certain philosophies from the scientific management theory is inevitable. Scientific management is also being applied in the franchiser sector within the hospitality industry. Franchisers stress the importance in standardisation throughout all work methods, via centralised control, to ensure that each franchisee provides the same product and service. Some hotels, such as choice hostels, have installed front desk computers, which provide the receptionist with information that can be supplied to the guest, thereby standardising the service offered and reducing staff, ultimately reducing costs. This is especially useful in hotels whereby high turnover of labour often results in higher staff training costs. From such an example it can be seen that the 'technological revolution' has greatly aided, and indeed, encourages the application of scientific management in the service sector, implying that such management can be unavoidable. McDonalds has become so entrenched in society that customer's expectations have risen to such high levels that certain sectors of the service industry, such as fast food outlets, could not be decentralised. An example of a flaw within MacDonalds is the fact that when I visited the shop for research purposes, I was not surprised to see that there was an immediate flaw in scientific management. ...read more.


These go on to illustrate such change would make it possible to reverse the application of scientific management principles. CONCLUSION To conclude, after my research, it can be suggested that scientific management, in its extreme form, applied in a hospitality context, would result in something of a McDonalds experience. For example receptionists dealing with guests enquires would be unable to treat them on a personal level as they would almost be reading from a pre-written script, written by central head office. My own belief is that this could not be applied to the higher end of the market, as this undermines the actual service that is expected. This therefore exposes the ideology that scientific management is inevitable to the service industry. There is also a growing awareness of the dehumanising experience of a fast food restaurant or budget hotel. This has resulted in an increased desire for a more personalised service, which is an indication that some industries could be decentralised. Furthermore the service sector, most notably hospitality, thrives on the multi-faceted individuals that are attracted to the industry. However the deskilling due to rationalisation means that such people are 'strait-jacketed, into one dimensional jobs.' Thus, such a sentiment tends to argue against the notion that scientific management principles still exist and are inevitable. Summarising all of the research I have conducted, it can be argued that this scientific management theory is inevitable within the entire service industry, although certainly some areas of the industry could benefit from utilising such a management strategy, notably in the budget sector. ...read more.

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