• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Critically Outline Any One Perspective On the Management of Organisations That Has Been Developed Over the Last Century.

Extracts from this document...


Critically Outline Any One Perspective On the Management of Organisations That Has Been Developed Over the Last Century. Using One, Two or Three Named Organisations As Examples Show How This Has Been Applied, Together With Its Advantages and Disadvantages. For the purposes of this assignment I have chosen to concentrate on scientific management, as it is a management technique, which has been developed in the last century. After immense thought and research, I felt that this management approach has a lot to offer, in a sense that there are many interesting principles surrounding it, and the fact that some of these principles are still being used in organisations today. Scientific management was very dominant from the early 1900's to the mid 1940's, although some of the principles are still in use today. The basic principle was seen to be, to improve productivity and for all of an organisations employees to perform to their full potential. Rewards acted as incentives for workers, for their performances. F.W.Taylor (1856-1917) who was seen as the 'father' of scientific management outlined many principles during these industrialised years. Taylorism broke production down into its smallest component parts so that each worker became an expert in it. For example in the motoring industry, I examined Ford, where I found that there were specific workers that were given a job in the production line and were doing repetitive jobs such as tightening a given bolt. ...read more.


And that influence is destined to continue to expand in the foreseeable future." In my opinion such a statement appears to add weight to the argument that applying certain philosophies from the scientific management theory is inevitable. Scientific management is also being applied in the franchiser sector within the hospitality industry. Franchisers stress the importance in standardisation throughout all work methods, via centralised control, to ensure that each franchisee provides the same product and service. Some hotels, such as choice hostels, have installed front desk computers, which provide the receptionist with information that can be supplied to the guest, thereby standardising the service offered and reducing staff, ultimately reducing costs. This is especially useful in hotels whereby high turnover of labour often results in higher staff training costs. From such an example it can be seen that the 'technological revolution' has greatly aided, and indeed, encourages the application of scientific management in the service sector, implying that such management can be unavoidable. McDonalds has become so entrenched in society that customer's expectations have risen to such high levels that certain sectors of the service industry, such as fast food outlets, could not be decentralised. An example of a flaw within MacDonalds is the fact that when I visited the shop for research purposes, I was not surprised to see that there was an immediate flaw in scientific management. ...read more.


These go on to illustrate such change would make it possible to reverse the application of scientific management principles. CONCLUSION To conclude, after my research, it can be suggested that scientific management, in its extreme form, applied in a hospitality context, would result in something of a McDonalds experience. For example receptionists dealing with guests enquires would be unable to treat them on a personal level as they would almost be reading from a pre-written script, written by central head office. My own belief is that this could not be applied to the higher end of the market, as this undermines the actual service that is expected. This therefore exposes the ideology that scientific management is inevitable to the service industry. There is also a growing awareness of the dehumanising experience of a fast food restaurant or budget hotel. This has resulted in an increased desire for a more personalised service, which is an indication that some industries could be decentralised. Furthermore the service sector, most notably hospitality, thrives on the multi-faceted individuals that are attracted to the industry. However the deskilling due to rationalisation means that such people are 'strait-jacketed, into one dimensional jobs.' Thus, such a sentiment tends to argue against the notion that scientific management principles still exist and are inevitable. Summarising all of the research I have conducted, it can be argued that this scientific management theory is inevitable within the entire service industry, although certainly some areas of the industry could benefit from utilising such a management strategy, notably in the budget sector. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Marked by a teacher

    McDonald's. What are the Management functions at McDonald's?

    5 star(s)

    The staffs at McDonalds in the administrative department are concerned about information handling- the creation, storage, retrieval and transmission of documents, receipts, safe storage and monitoring all of the documents received by McDonald's. Making arrangements- from booking parking spaces for visitors to organising a foreign trip for a senior manager, from preparing a small meeting to organise a large conference.

  2. Cadbury Dairy milk product mix.

    recipe is still basically the same as it was in 1904' .source info :( http://www.cadbury.com/OURBRANDS/FEATUREBRANDS/Pages/CadburyDairyMilk2) As an international brand, Cadbury Dairy Milk carries the same distinctive image all over the world. Wherever you buy a bar of Cadbury Dairy Milk the pack design will be exactly the same, only the language will be different.

  1. Classify the business according to its ownership - McDonalds

    provides a fast and up-to-the-minute source of information for McDonald's restaurant management and office staff. It is a single point of reference administrative requirements, news and marketing materials. * McNEWS AND MDUK McNews was the award-winning magazine published bi-monthly for all restaurant staff.

  2. Communications in Health & Social Care.

    In verbal communication and listening skills ('62 AVCE Advanced Health and Social Care Tutor's File Activity 2.2.1 Effective Communication' class worksheet): * Turn taking - This involves taking turn to listen and speak. * Using appropriate questions - e.g. open and closed questions.

  1. Analysis of a Contract Specific Organisation

    Please provide comprehensive details of the Mobilisation team, which you propose to carry out Antecedent Duties. Please include details of each individual's experience and the relevance of this to this project. Comprehensive details of the mobilisation teams are included in the Drivers Jonas, Planned Maintenance, Design Clean and JMP method statements.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    "We are delighted that we won ten Silver Q awards as well as the prestigious Gold Q Award" - which the judges give to the product, that in their opinion, has that something extra special. An example of a service that Marks & Spencer provide is: * Flower Ordering -

  1. Free essay

    Principles of Scientific Management

    Their role includes running a 6 week induction training period of employees, including teaching the technology, sales plans, how to deal with difficult customers, how to engage customers and so on. They are trained to meet the benchmark established through Taylor's research process.

  2. Investigating the effectiveness of human resource management at McDonald's Restaurants Limited

    Alfred D Chandler (1962) states, "Strategy is the determination of the basic long-term goals and objectives of an enterprise, and the adoption of courses of action and the allocation of resources necessary for carrying out those goals"5. Although varying, all are concerned with the company's planning, objectives and goals.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work