• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer service assignment.

Extracts from this document...


Kelly McGuinness Customer Service Assignment Task 1 - Introduction Customer Service is the employee's of an organisation, giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organisation and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs. Customer service is important to the organisation for the following reasons: Effective customer service promotes: * Customer Satisfaction * Job satisfaction of staff * Repeat Business * Recommendations * Increased Profits * Safe and Secure Environment Poor Customer Service leads to: * Falling of sales * Customer Complaints * Low Staff morale * Reduced Profits For this assignment in Customer Service, the organisation I have chosen to study is Hollywood Bowl. When I first arrived at Hollywood Bowl, my first impressions were that it was situated in a clean, bright area. The main sign was in very bold and bright colours so that it would stand out and give the impression that it was a fun place for the whole family. Hollywood Bowl is built in a leisure park, known as Teesside Park, this also helps attract more customers as thousands of people visit Teesside Park each day, as there are other activities to do here such as shopping, going to the gym, eating out and the cinema. ...read more.


Hollywood Bowl has many types of customers, some have special needs, so Hollywood Bowl has to be prepared for this and be sure they have the right facilities for its customers. For example, if a customer is in a wheelchair, there are special ramps and guardrails to roll the ball down, but these are also used by small children who are too little to lift the ball. Also there are many staff that accompany children's parties and help them with any problems they may come across and deal with their meal orders and make sure there are no special food requirements for children with food allergies. Hollywood Bowl also accommodates other parties or gatherings for things such as, get together's, Christmas celebrations, day's out, school and college trips and much more. These can be sold to the customer in packages, for example, a set price per child/person that includes food, a certain number of games, lanes used and a few other things, but extras can be added for an extra cost, this way it is Hollywood Bowl that has to organise the whole party, but it is a lot easier for the person booking the party to organise. Food can be brought to the lanes for such parties, so disruption is not occurred during the game. If the customer feels that the food is not up to standard then it will be replaced, free of charge, without any hesitation. ...read more.


When I first arrived at Hollywood Bowl I thought that the Customer Service was very good, all members of staff seemed very happy with their work and willing to help anyone in need. They had a very neat and tidy appearance and a polite positive attitude towards their work and all their customers. Hollywood Bowl has a very clean and vibrant atmosphere, the customer toilets are checked regularly, there is a timetable fixed onto the toilet's door or wall, so when they have been checked they are signed to prove that they were actually checked and any necessary cleaning took place. The lanes and floor are also checked very often, to make sure no food or drink has been spilt near the lanes as this can cause accidents. The fire alarms are also regularly checked, when they do this they put out a message over the tannoy to ensure all the customers know what is happening and no un-necessary disruption is occurred. My overall Impression of Hollywood Bowl is that it is a very well run and organised business. All members of staff seem to know what they are doing and seem very happy and polite, which is good for the whole image of Hollywood Bowl. The bright and vibrant colours and the enthusiastic atmosphere created by the members of staff also makes you feel very welcome within Hollywood Bowl, from the moment you step through the door to the moment you step back out again. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. There 15 things what Tesco does to provide a good customer service to customers. ...

    be more attractive, then Tesco has to improve of their store to make it attractive. SWOT analysis Strengths I believe Tesco's strengths are it can offer several of service to customer to increase customer's satisfaction this is mainly because Tesco have the resources and the money to do it.

  2. Customer service Tesco's customer expectations

    Interpersonal skills: is the verbal and body language skills needed for good communication between people. Appearance: is important in all face-to-face situations, so Tesco lay down ground rules on how its employees should dress by giving them uniforms. One of the basic aims when talking to customers is to put them at ease.

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    I am obviously sorry that this particular purchase has proved unsatisfactory with you and I would like to assure you that your comments with regard to this matter have been passed on to the selectors and technologists in our Recipe Dish Department.

  2. Analysis of a Contract Specific Organisation

    This provides a means of influencing behaviour, ensuring the right things are being done. Clear success criteria. When the appropriate measures are in place and the management team has established the right targets, it can check whether or not objectives are being achieved.

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    Not only the product safe but also a safe and clean environment. For example the Argos should as much as possible prevent slippery floors. A customer would want to shop at Argos without fear of falling down on premises. There are also minimum requirement laid down in relevant legislation.

  2. Methods used by Tesco to monitor if good customer service is taking place.

    Iceland and Safeway's competing against you. As well as Tesco's knows that no customer wants to purchases a large, heavy item and then find's out that Tesco's don't do no delivery the customer may decide the whole transaction is too much trouble and go elsewhere.

  1. Importance of good Customer service.

    costs, and if the company does not increase the quality of their customer service they could go bankrupt and be forced to close down. This will anger all of the stockholders of the business including staff and shareholders, etc. In order to prevent a company getting dissatisfied customers they can

  2. Customer Service

    How Tesco's customer services help achieve the companies aims Tesco reduce they prices very often. They all ways keep customers up to date by handing out leaflets and advertisements on TV. Good customer service means happy customers. If the Tesco keeps they are customers happy they get more customers.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work