• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service - Going Places.

Extracts from this document...

Introduction

Customer Service. Going Places. First impressions. The interior was really bright and eye catching. The staff were all wearing the same uniform. The uniform was a blue shirt with orange patterns on it and a blue skirt or trousers, so the uniform was colour coordinated with the shops interior. There were a lot of signs around the walls and in the window display with holiday offers, such as a last minute flight to France for the weekend in a 2star hotel and flights only. It looked rather welcoming. My first impressions were that it was very bright which made me feel like I was on my first steps to booking a sunny holiday. With the brightness of the room and the way everything was spaced out I felt like I had all the time in the world to look because it was so spacious and made me feel comfortable. I was really impressed with the way they had set out the shop and the matching uniforms made it look even better. How I was met and greeted. It took the staff a while to ask if I needed any help. I was walking around looking at brochures for more than 5 minutes until someone actually asked me if they could help and what brochures I required. I felt that as there was hardly anyone in the shop the staff should have paid more attention in order to gain some custom. ...read more.

Middle

She even printed off prices for me so that I wouldn't forget any of the information. This is not only useful for the customer, but also creates a good lasting impression on the company. Compare and contrast. Both services were similar the way they met and greeted their customers, for example they stood up and went over to their customer. This is good as it saves the customer having to come to you and you can help them with their brochures more efficiently. With Thomas Cook when speaking with their customer they tend to have other conversations, this is a good and casual way to get to know your customer better and find out what they want more easily. Withy Going Places they didn't start a conversation, they just asked basic questions of what you want in your holiday. Thomas Cook are better with conversations because having a general conversation with your customer makes them feel more at ease and it is easier for the staff member to find out exactly what their customer wants and needs. Thomas Cook is quicker to offer their services than Going Places. Going Places take longer to offer their services, this is not very good as you are making the customer wait and they will get impatient and take their business to another agents, this will loose business. Both organisations were good with asking questions about the holiday and good with getting a general idea of what their customer wanted on their holiday, for example insurance, excursions, maps, kids club etc. ...read more.

Conclusion

E - Educate your customer about the product. A - Attend to your customer's every needs. T - Thank your customer. This I learnt from a part time job I had where I was involved with a lot of customers and this was the way the company helped their customers'. This would help them keep the conversation going and help them attend to the customers every need. I felt that they rushed me when they were speaking to me, if they took a little longer they would be able to sell the holiday a lot better. With all the things I have said so far it would greatly improve their customer service. The service that they would be giving if they followed my guide would be of a high standard. As they would be finding out their information by using the word 'great'. It makes it simple for the staff to follow as it creates a structure, but also provides all the information needed when looking to book a holiday. If Going Places started to use this method it would benefit their sales so much as they would sell more by giving a better impact on customers. If they were to spend a little more time with their customers they would be able to sell the holiday to the customer and make it look more appealing to them. The benefit of this is that it would start a repetitive scheme with the customer and introduce more customers along the way. ?? ?? ?? ?? Shannon Lewis Page 1 05/05/2007 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service Tesco's customer expectations

    Tesco can use Internet to monitor its customer's service and receive feedback from customers through Tesco's website. Telephone surveys can be carried out in one of two ways. 1. calls can be made using an existing customer database, to tell customers about new additional services and or invite their opinions on services already provided.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Think about to whom or what you are loyal today - it will be somebody or something that you know, or that you trust, that doesn't let you down. Marks and Spencer structure the operation of their customers care procedures according to customers, individuals and specific needs; there is a

  1. Importance of good Customer service.

    Other basic complaints like: > Location of goods (not being able to find a product) > The price of an item (e.g. a price increase since last week) > Goods being out of stock or not available for some reason > Faulty goods or goods found to be damaged or

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    * To enjoy benefits of having satisfied customers: businesses need customers to buy their product in order to make profit. They therefore aim to look after customers by meeting their needs. If their needs are met efficiently then the customers are kept and more introduced.

  1. Produce an investigation into how a chosen company can improve its customer service.

    If they provided this then it would attract more customers, for example someone who enjoys fresh fish, would normally go to a fish market, which could be 20 minutes away from heir home, but if Sainsbury's provided fresh fish then, the person wont need to visit the fish market and can buy it from Sainsbury's.

  2. The background of the Kettering Park Hotel and Spa

    All of these things measure success very well, but they also measure the quality of the service, which means that the Park Hotel is getting more out of these things than you would see on a brief gaze, obviously the quality is just as important as success, but it doesn't matter if you do both at the same time.

  1. Customer Service

    Tesco's Financial highlights Group Sales + 18.7% Underlying group profit before tax� + 21.9% Group profit before tax + 17.6% Underlying diluted earnings per share� + 16.7% Diluted earnings per share + 11.3% Dividend per share + 10.3% Tesco's primary / secondary activates: Tesco's primary activities include groceries and house hold retailing.

  2. What is customer service in Leisure and Tourism?

    External customers are what we would normally think of as customers, they are not part of the organisation and they are the people who the organisation sells products to. Internal customers are other people and departments who work in organisation and may need to use your services.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work