• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service - Going Places.

Extracts from this document...

Introduction

Customer Service. Going Places. First impressions. The interior was really bright and eye catching. The staff were all wearing the same uniform. The uniform was a blue shirt with orange patterns on it and a blue skirt or trousers, so the uniform was colour coordinated with the shops interior. There were a lot of signs around the walls and in the window display with holiday offers, such as a last minute flight to France for the weekend in a 2star hotel and flights only. It looked rather welcoming. My first impressions were that it was very bright which made me feel like I was on my first steps to booking a sunny holiday. With the brightness of the room and the way everything was spaced out I felt like I had all the time in the world to look because it was so spacious and made me feel comfortable. I was really impressed with the way they had set out the shop and the matching uniforms made it look even better. How I was met and greeted. It took the staff a while to ask if I needed any help. I was walking around looking at brochures for more than 5 minutes until someone actually asked me if they could help and what brochures I required. I felt that as there was hardly anyone in the shop the staff should have paid more attention in order to gain some custom. ...read more.

Middle

She even printed off prices for me so that I wouldn't forget any of the information. This is not only useful for the customer, but also creates a good lasting impression on the company. Compare and contrast. Both services were similar the way they met and greeted their customers, for example they stood up and went over to their customer. This is good as it saves the customer having to come to you and you can help them with their brochures more efficiently. With Thomas Cook when speaking with their customer they tend to have other conversations, this is a good and casual way to get to know your customer better and find out what they want more easily. Withy Going Places they didn't start a conversation, they just asked basic questions of what you want in your holiday. Thomas Cook are better with conversations because having a general conversation with your customer makes them feel more at ease and it is easier for the staff member to find out exactly what their customer wants and needs. Thomas Cook is quicker to offer their services than Going Places. Going Places take longer to offer their services, this is not very good as you are making the customer wait and they will get impatient and take their business to another agents, this will loose business. Both organisations were good with asking questions about the holiday and good with getting a general idea of what their customer wanted on their holiday, for example insurance, excursions, maps, kids club etc. ...read more.

Conclusion

E - Educate your customer about the product. A - Attend to your customer's every needs. T - Thank your customer. This I learnt from a part time job I had where I was involved with a lot of customers and this was the way the company helped their customers'. This would help them keep the conversation going and help them attend to the customers every need. I felt that they rushed me when they were speaking to me, if they took a little longer they would be able to sell the holiday a lot better. With all the things I have said so far it would greatly improve their customer service. The service that they would be giving if they followed my guide would be of a high standard. As they would be finding out their information by using the word 'great'. It makes it simple for the staff to follow as it creates a structure, but also provides all the information needed when looking to book a holiday. If Going Places started to use this method it would benefit their sales so much as they would sell more by giving a better impact on customers. If they were to spend a little more time with their customers they would be able to sell the holiday to the customer and make it look more appealing to them. The benefit of this is that it would start a repetitive scheme with the customer and introduce more customers along the way. ?? ?? ?? ?? Shannon Lewis Page 1 05/05/2007 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service Tesco's customer expectations

    Tesco can use Internet to monitor its customer's service and receive feedback from customers through Tesco's website. Telephone surveys can be carried out in one of two ways. 1. calls can be made using an existing customer database, to tell customers about new additional services and or invite their opinions on services already provided.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    or sites to be used for each order and no subcontracting of their orders from these agreed locations is allowed. All goods must be labelled with their country of origin. Regular Assessment All production sites are to be regularly visited and assessed by their suppliers and by their own staff.

  1. Importance of good Customer service.

    train and re-train staff to deal with customers and provide a good and efficient customer cares service. External and internal customers External customers are the business organisation's consumers or visitors. They often pay for products or services and they also expect to be treated well by the people in the business.

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    As customers have proven to be valuable assets in terms of whether the organisations succeeds or fail it is important to keep old customers and attract new customers. This can only be achieved through customer service. Customer service is the set of behaviours a company undertakes when dealing with the customers.

  1. I have decided to investigate a large hotel chain called intercontinental hotels group PLC. ...

    Companies like the holiday inn always require very high standards from their suppliers and they give them specific instructions as to what they require, so their products are the best for their customers. The holiday inn suppliers often give the holiday inn discounts on their stock; this is good for

  2. Customer service at Manchester Airport.

    are getting more international customers which would be good but at the same time bad. Some of the ways that they could improve this is by having more regional flights around the UK which is one of the ways that they would keep their regional customers.

  1. Customer Service - Monsoon.

    Monsoon also trains its staff to recommend products to customers and also make a nice general conversation with all customers. The staff is trained to recommend the customers of what type of colours and styles are more appropriate for different occasions for example; Monsoons staff is trained to recommend dark

  2. introducing customer services

    Task 5 In this task I will be explaining the meaning of external customers. I will also be giving examples of what an external customer is. External customers An external customer is an individual or business outside of the company who receives goods or services from that particular company.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work