• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Describe how customer service can be monitored and evaluated investigate a range of organisations

Extracts from this document...

Introduction

Describe how customer service can be monitored and evaluated - investigate a range of organisations Organisation Method used to monitor customer satisfaction What is done with the results to provide the best possible customer service? Examples of how customer satisfaction is monitored Nandos Informal Customer Feedback Customers are asked during there meal if they are enjoying there meal. Any problems are dealt with straight away for example a problem with the food is given straight to the chef and any problems with service is given to the managers. ...read more.

Middle

The questionnaires can also be used to identify areas were the students feel they are receiving good customer service This questionnaire is done on a yearly basis and all information is given to every member of staff to show to show them the areas that they need to improve also it show them areas were they are providing good customer service Hair Studio Showing Customers back of the head using the mirror The barber will ask the customer if he is happy with is hair cut and show him his hair. ...read more.

Conclusion

Hilton Hotel Guest book/comment card All Hilton hotels have a guest book were they can express how satisfied they were for the stay this information is then shared between staff to show them areas were they need to improve for example a customer may say that the room was dirty and this information will be passed on to the cleaners. This is Monitored by asking every customer if they have enjoyed there stay. They can also monitor customer satisfaction by checking how many customers make positive customers and how many customers who leave comments return in the future ?? ?? ?? ?? BTEC FIRST DIPLOMA IN BUSINESS - TASK P4 The- Name:-__ ______________________ ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. unit 8 business online p1

    * Clients, Products, & Business Practice - market manipulation, antitrust, improper trade, product defects, fiduciary breaches, account churning. * Damage to Physical Assets - natural disasters, terrorism, vandalism. * Business Disruption & Systems Failures - utility disruptions, software failures, hardware failures.

  2. Aims and Objectives of two contrasting organisations (boots and oxfam)

    enable people to become self-supporting and opens markets of international trade where crafts and produce from poorer regions of the world can be sold at a fair price to benefit the producer. Oxfam's program has three main points of focus: * development work, which tries to lift communities out of

  1. Functional Areas

    It contains advertisements, club stats, formations, and other information about the team, and this game in particular. Each Program must be different to offer a bit of variety to the fans when they purchase the programs. Setting up Player interviews before and after football matches is very important as to keep the club's image alive.

  2. Unit 5 - Customer Service

    needs to be competitive in the market place and to be able to develop and introduce their products quickly as possible. HR Assistant - A HR Assistant helps recruit new employees or dismiss them if necessary and train them if needed to.

  1. This marketing report is going to look at the internal and external analysis of ...

    As previously explained above, ABTA has found that even during the recent credit crunch, people are still going on holiday as they see this to be an important part of family life. Mark Warner is not available on the high street such as Thomas Cook, Thompson, and First Choice, but is mainly web based.

  2. Would the opening of a fast food restaurant on Riddy lane (Luton) represent a ...

    Fast Food Market - The business concept I will use is Market trends. If a new Fast Food business is trying to figure out what fast food market to trade under it must bare in mind whether or not the fast food market is showing sighs of growth or decline.

  1. Customer Service. The aim of this project is to assess the customer service of ...

    But how do such concepts translate into performance on the store floor? Exactly what do customers perceive as good service quality? Below there is an explanation of some of the factors that make up the operational dimensions of service quality.

  2. Primark and Blockbuster Describe the main aims and objectives of the business and the ...

    However people just download the movies or get pirate copies for £2. They can get cheapest games from gaming sites such as steam. Steam is an online gaming site where you can buy games including the latest ones like fifa 13 and mw3 and play them on your pc for the same type quality on the gaming consoles.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work