• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Describe how customer service can be monitored and evaluated investigate a range of organisations

Extracts from this document...

Introduction

Describe how customer service can be monitored and evaluated - investigate a range of organisations Organisation Method used to monitor customer satisfaction What is done with the results to provide the best possible customer service? Examples of how customer satisfaction is monitored Nandos Informal Customer Feedback Customers are asked during there meal if they are enjoying there meal. Any problems are dealt with straight away for example a problem with the food is given straight to the chef and any problems with service is given to the managers. ...read more.

Middle

The questionnaires can also be used to identify areas were the students feel they are receiving good customer service This questionnaire is done on a yearly basis and all information is given to every member of staff to show to show them the areas that they need to improve also it show them areas were they are providing good customer service Hair Studio Showing Customers back of the head using the mirror The barber will ask the customer if he is happy with is hair cut and show him his hair. ...read more.

Conclusion

Hilton Hotel Guest book/comment card All Hilton hotels have a guest book were they can express how satisfied they were for the stay this information is then shared between staff to show them areas were they need to improve for example a customer may say that the room was dirty and this information will be passed on to the cleaners. This is Monitored by asking every customer if they have enjoyed there stay. They can also monitor customer satisfaction by checking how many customers make positive customers and how many customers who leave comments return in the future ?? ?? ?? ?? BTEC FIRST DIPLOMA IN BUSINESS - TASK P4 The- Name:-__ ______________________ ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. unit 8 business online p1

    * Clients, Products, & Business Practice - market manipulation, antitrust, improper trade, product defects, fiduciary breaches, account churning. * Damage to Physical Assets - natural disasters, terrorism, vandalism. * Business Disruption & Systems Failures - utility disruptions, software failures, hardware failures.

  2. Unit 5 - Customer Services A lvl

    These customer will need some assistance when choosing from the menu's and also when perhaps moving around from place to place. This shows that the business can prioritise customers when needed to. Pizza Hut meets the needs for pensioners by providing the general help and assistance provided by the general staff.

  1. Customer Service. The aim of this project is to assess the customer service of ...

    This can be done by approaching the customers in a respectful manner and asking them how they feel about the quality of customer service; and asking the customers their opinions and suggestions on how to improve the quality of service.

  2. Aims and Objectives of two contrasting organisations (boots and oxfam)

    Boots aims to; * Be the place for health and beauty customers. * Secure market leadership in the UK. * Build on their brands' growing success internationally. * Create shareholder value by investing to become a more modern, efficient and competitive health and beauty retail business.

  1. Would the opening of a fast food restaurant on Riddy lane (Luton) represent a ...

    However this may be a disadvantage to the business as hiring more staff may result in more cost which will decrease profit. All though this may be the case my research shows that there will be an increase of possible customers around the area at the time there for all cost will be paid for, which will result in profit.

  2. This marketing report is going to look at the internal and external analysis of ...

    Many people now research and book their holidays online. According to the ABTA Holiday Survey 2008, when it comes to online booking, in the 25-44 years old group, 68% said they use the internet to organise and pay for their holidays. Most companies now have sophisticated and well-presented websites, including Mark Warner.

  1. Unit 5 - Customer Service

    The size of this department depends on how many employees are working within the firm. Many different businesses prefer to create a Human Resources Department to try and make sure that the employees working in their business can work safely and effectively.

  2. This GCSE coursework is about setting up a free-range egg unit in the Retford ...

    Age: 16-25 26-35 36-45 46-55 56-65 65+ 3. What sort of eggs do you currently normally purchase? Free range Barn Battery Don't know 4. Battery hens are kept in cages, stacked in tiers with very little room for movement, no natural light and with no opportunity to venture outdoors or express their natural behaviour.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work