• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Describe how customer service can be monitored and evaluated investigate a range of organisations

Extracts from this document...

Introduction

Describe how customer service can be monitored and evaluated - investigate a range of organisations Organisation Method used to monitor customer satisfaction What is done with the results to provide the best possible customer service? Examples of how customer satisfaction is monitored Nandos Informal Customer Feedback Customers are asked during there meal if they are enjoying there meal. Any problems are dealt with straight away for example a problem with the food is given straight to the chef and any problems with service is given to the managers. ...read more.

Middle

The questionnaires can also be used to identify areas were the students feel they are receiving good customer service This questionnaire is done on a yearly basis and all information is given to every member of staff to show to show them the areas that they need to improve also it show them areas were they are providing good customer service Hair Studio Showing Customers back of the head using the mirror The barber will ask the customer if he is happy with is hair cut and show him his hair. ...read more.

Conclusion

Hilton Hotel Guest book/comment card All Hilton hotels have a guest book were they can express how satisfied they were for the stay this information is then shared between staff to show them areas were they need to improve for example a customer may say that the room was dirty and this information will be passed on to the cleaners. This is Monitored by asking every customer if they have enjoyed there stay. They can also monitor customer satisfaction by checking how many customers make positive customers and how many customers who leave comments return in the future ?? ?? ?? ?? BTEC FIRST DIPLOMA IN BUSINESS - TASK P4 The- Name:-__ ______________________ ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. Marked by a teacher

    Customer service at Thorpe Park visitor attraction.

    3 star(s)

    This is because if customers could only pay by cash then customers may have to get turned away, resulting in less profit for The Park To prevent waiting in the queue for the ticket booth customers can buy their tickets online or use the self service machine.

  2. unit 8 business online p1

    * Clients, Products, & Business Practice - market manipulation, antitrust, improper trade, product defects, fiduciary breaches, account churning. * Damage to Physical Assets - natural disasters, terrorism, vandalism. * Business Disruption & Systems Failures - utility disruptions, software failures, hardware failures.

  1. Functional Areas

    If all three departments did not work together the aim would not be achieved, all three are dependant on each other. Without Resources, nothing for the project would be written down, and planned, therefore causing a problem for the development team.

  2. Would the opening of a fast food restaurant on Riddy lane (Luton) represent a ...

    If a new fast food restaurant was opened on Riddy lane it could be a franchise. A franchise is a right give buy one business to another to trade a good or service under its established name. A Franchise offers a variety of services such as managing the business, regional

  1. This GCSE coursework is about setting up a free-range egg unit in the Retford ...

    Proposed Location: Within a 50 miles radius of Retford with close proximity to major road networks. Land should be relatively level, free draining, at low risk of flooding and away from woodland which may harbor predators. Sales Forecast: Management and Operational Plan The business will be set up based around a one man operational unit.

  2. This marketing report is going to look at the internal and external analysis of ...

    They also point out the where the shortest queues for ski lifts are, the best restaurants on the pistes, and also tell you about the best après-ski activities available in the area. The ski host is offered free of charge by Mark Warner, and could save you valuable time as

  1. Unit 5 - Customer Services A lvl

    the business and without customers there would be no profit gathered for the business and then eventually have to close the business because they would become bankrupt. It is basically one of the most important factors of a general business.

  2. Customer Service. The aim of this project is to assess the customer service of ...

    But how do such concepts translate into performance on the store floor? Exactly what do customers perceive as good service quality? Below there is an explanation of some of the factors that make up the operational dimensions of service quality.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work