• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Developing customer relations

Extracts from this document...

Introduction

Developing customer relations Internal customers Internal customers are the staff or employees that is needed to operate the business such as managers, supervisors etc. Internal customers are depended on each other to do their work. E.g. to complete the task of a supervisor the work team under him/her must be able to do their work or if an employee cannot provide the correct information, then it should be referred to a colleague. ...read more.

Middle

He/she would expect his subordinates to follow his instructions or orders and respect him/her. The supervisor would expect to get a good salary. He/she will be expected to motivate the employees. Manager A manager is one who handles and controls or directs the management of an organisation. A manger would operate on a higher level than a supervisor. A manager would need to know about the business he is working in and organize and set the rules of business accordingly. ...read more.

Conclusion

Some examples of external customers are: Special needs Customers with special needs would expect help from the employees and provide wheel chairs and shopping carts. They would need chairs, toilets and also wide lifts. Business customer Some organisations deal with some or only business customers. They will have precise needs and expect straightforward and prompt responses, no matter how complex. The employees might need to act more professionally towards such customers. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Human Resources Management

    cars, this would also increase costs, but at the same time it will increase the rate of production. This can affect the costs of the Ford pretty by large amount. The Human resources plans could really help this situation because they tell us the overall financial position of the company

  2. English for business

    - registru de conturi Assets- active Bank return - venitul bancii Bill of exchange /draft - cambie Board of trade returns - statistica comerciala Bounds - obligatiuni Bullion - lingou Cash account - cont �n casa Cash assets - capital �n numerar Cash deposits - varsaminte �n numerar Cash flow

  1. Business Studies Edexcel Coursework

    I believe the public chose these options because these days, computers can do wonderful graphical colour images that can astound many. Pictures always add feeling and flavour to an advert and so I would advise that Errol do so. The radar highlights people interests, when deciding to move from their standard garage.

  2. Business Studies

    it is able to shop around earlier for the cheapest interest for a short term loan > Predicted cash flows are based on the owners knowledge of the market, figures from the previous years and external influences - actually results may vary > A number of strategies can be used

  1. Importance of Human Resources Management

    Internal Supply: The internal supply looks at the statistics and the basic information that is required to be collected on employees within the organisation. It needs to cover the main areas which include: * The number of employees in particular job categories: Where the figure gives a broad overview of

  2. The Effects of Non-monetary Incentives on Employees

    ?p?cific p?int in tim?. Thi? ??cti?n ?f th? p?p?r will ?l?? includ? ? di?cu??i?n ?f h?w ?mpl?y??? c?uld ?imult?n??u?ly ?t?t? ? pr?f?r?nc? f?r c??h inc?ntiv?? whil? b?ing b?tt?r m?tiv?t?d by t?ngibl? n?n-m?n?t?ry inc?ntiv??. Th? n?xt ??cti?n ?f th? p?p?r will di?cu?? th? implic?ti?n? ?f th??? m?tiv?ti?n?l th??ri?? f?r th?

  1. Role of Deputy Manager at topshop

    Because there are electrical equipment around the shop such as tills, barcode scanner, alarm that is at the door .The employees need to be careful that they do not spill anything on the floor to avoid any injuries. Other accidents that can be made are spills of drink on the

  2. What do recent attempts to adopt 'partnership' approaches and practices suggest about the changing ...

    However Britain differs from many other European countries in that the main approach adopted has been partnership at work / company level where it can refer to the negotiation of distinctive partnership agreements between unions and management, which are intended to promote a new and more cooperative set of relations within firms (Heery, 2002).

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work