• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Developing customer relations

Extracts from this document...

Introduction

Developing customer relations Internal customers Internal customers are the staff or employees that is needed to operate the business such as managers, supervisors etc. Internal customers are depended on each other to do their work. E.g. to complete the task of a supervisor the work team under him/her must be able to do their work or if an employee cannot provide the correct information, then it should be referred to a colleague. ...read more.

Middle

He/she would expect his subordinates to follow his instructions or orders and respect him/her. The supervisor would expect to get a good salary. He/she will be expected to motivate the employees. Manager A manager is one who handles and controls or directs the management of an organisation. A manger would operate on a higher level than a supervisor. A manager would need to know about the business he is working in and organize and set the rules of business accordingly. ...read more.

Conclusion

Some examples of external customers are: Special needs Customers with special needs would expect help from the employees and provide wheel chairs and shopping carts. They would need chairs, toilets and also wide lifts. Business customer Some organisations deal with some or only business customers. They will have precise needs and expect straightforward and prompt responses, no matter how complex. The employees might need to act more professionally towards such customers. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Human Resources Management

    cars, this would also increase costs, but at the same time it will increase the rate of production. This can affect the costs of the Ford pretty by large amount. The Human resources plans could really help this situation because they tell us the overall financial position of the company

  2. English for business

    - interest rate risk - liquidity risk - currency risk - discount risk - basic risk We may also have: � The fraud risk � The country risk � The market risk Electronic Banking Services Electronic banking- essentially automated payment by computer - will increase in importance and volume.

  1. Business Studies

    no longer limited to the country of education > Deregulation of the labour markets by govts has been a major contributor to the movement of labour - Due to internet migration is not required Consumer markets: > Globalisation facilitated the growth of consumer markets 1.

  2. Importance of Human Resources Management

    production line managers. For this the Human Resource specialists create it on a larger scale e.g. by advertising for interviews. Another way of recruiting for new jobs is by - e.g. if Ford decides to open a new branch in a different country e.g.

  1. The Effects of Non-monetary Incentives on Employees

    ?p?cific p?int in tim?. Thi? ??cti?n ?f th? p?p?r will ?l?? includ? ? di?cu??i?n ?f h?w ?mpl?y??? c?uld ?imult?n??u?ly ?t?t? ? pr?f?r?nc? f?r c??h inc?ntiv?? whil? b?ing b?tt?r m?tiv?t?d by t?ngibl? n?n-m?n?t?ry inc?ntiv??. Th? n?xt ??cti?n ?f th? p?p?r will di?cu?? th? implic?ti?n? ?f th??? m?tiv?ti?n?l th??ri?? f?r th?

  2. developing customer releationships

    When they go around they are bound to see Disney characters so they will take photos and get autographs. Once they have finished exploring the rides, water parks, and all the amazing Disney activities they are bound to get tired and would want to spend some nice quiet time together.

  1. Role of Deputy Manager at topshop

    During that time they will get paid extra than the actual amount they get paid for the usual holiday time off because this is their time. Health and Safety In the contract of employment it clearly states that health and safety issues so that the employee knows what to do

  2. What do recent attempts to adopt 'partnership' approaches and practices suggest about the changing ...

    At this level it can refer to union involvement in the European Social Dialogue and the negotiation of framework agreements, such as those on parental leave and part time work, which have been adopted as directives by the European Union (Heery, 2002).

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work