• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

developing customer releationships

Extracts from this document...

Introduction

222222222222222222222222222222222222 Task 1 Customer 1: Family Families come to Disneyland to enjoy their vacation and to forget about their daily life. They take time off from their daily life to enjoy the magical experience. Most families would go around watching the parades and try all the different rides. Parents usually take their children to all the Disney characters and get them to sit by them and take photographs or they get the Disney characters to sign an autograph. If there is a baby with the family they can take the baby to the baby centre and change it or feed it or they can also hire a pram. The older children would demand for fast food and other treats which would be sold at McDonalds, burger king, pizza hut or little stands which sell ice cream and all sorts of other junk food. Needs: The five basic needs are water, food, clothes, shelter, and warmth. A family that goes to Disneyland needs food and water because it will provide them with energy and will keep them alive. They need shelter to protect them from bad weather. Clothes are a very big need because they need something to keep them warm. ...read more.

Middle

they will need shelter to protect them from bad weather so it is necessary that Disneyland a provide a hall or a place indoors where the conference can take place. Wants: The business associates may have a list of wants. One example of a want that a business associate may want is access to the internet. They may want nice comfy chairs to sit on. When the business associates are speaking or doing a presentation they will want the other business associates to listen rather then talking to each other. The associates will want to be treated with respect and they will want the conference to be taken in a luxuries hall. Task 2 Good customer service will benefit customers in many different ways because good customer service keeps customers happy and they do not have to complain about anything. Example 1 : If a customer at Disney land goes to a resturant, he/she will expect the food that they have orderd to be fresh, clean and cooked. Also they would want the food to be brought to them as quick as possible. If all of these customer services are fullfilled then the customer will benefit in many diffrent ways. ...read more.

Conclusion

This will benefit the business as more and more customers would come along. The more customers the business has the more profit it will make Example 2: If a caf� has a box where the customer can post there complaints or suggest new ideas then this will benefit the business. The customers will have their say also it will benefit the business because they will know what the customers want and they can make improvements to their business which will attract more customers. This can only make the business grow and bring in new ideas. Example 3: Most people come to Disney land by plane. For example if a group of passengers went on British airways they would expect the customer service to be good. Most people would expect the air hostesses to be polite, friendly, helpful, and to provide good customer service. If the air hostesses provide passengers with this type of service then the airline will benefit. The passengers that went on the plane which provided good customer service would most likely choose the same plane when they go on their next holiday. Passengers that flew on British airways would recommend the airline to other people. This is beneficial for the business as it brings in more and more passengers making British airways grow with profit. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Report on Comparisons Between Pizza Hut & Domino's Pizza.

    This amount of money that I have to pay doesn't include an appeal for the planning if I need it. This section would cost me �9,000. The fourth and last thing that would cost me are other things like the franchise fee, the training fee, pre-opening advertising and other small items that might be needed.

  2. English for business

    There are two main types of research: desk (local library) and field research (phone research, written questionnaires, street interviewing, face to face interview, product tests, consumer panels, focus groups). Marketing offers a range of career opportunities at different levels for people who are interested in making things sell.

  1. Business studies - Business Plan

    It is difficult for me to decide on how much stock I will be keeping since I am dealing with food products which have a expiry dare so for the first few weeks I will have to keep adjusting my levels of stock until I have a rough idea of how many I am selling everyday week and month.

  2. Applied Business Unit 1

    The finance department is also in charge of paying staff wages. This is first calculated on the spreadsheet and is decided upon employees hours worked and also calculating their benefits.

  1. Business Studies

    Geographic location and distance have become less important > Any operations outside the 'home' country are part of the global economy > Reasons for the global web of operations is to drive costs down and exploit the competitive advantage each region has Changes in markets > Created world wide markets

  2. Organisational Structures and Job Roles at Richer Sounds.

    o An employee at richer sounds needs to work at least 40.5 hours a week to get a written contract. o The company policy on the following are * The must attend the Saturday meeting which starts at 8.45 am.

  1. The Effects of Non-monetary Incentives on Employees

    In f?ct, th? firm will g?n?r?lly d? w?r??, ?inc? it i? difficult t? kn?w ?n?th?r'? pr?f?r?nc?? ?x?ctly, much l??? th??? ?f ?ll ?mpl?y???. If giv?n c??h, ?n ?mpl?y?? c?uld buy th? p?rticul?r inc?ntiv? ?ff?r?d by th? firm ?r ??m?thing ?l?? th?t w?uld pr?vid? m?r? utility. R?c?nt p?ych?l?gic?l r????rch ?ppli?d t? thi? pr?bl?m w?uld ?ugg??t th?t thi? i?

  2. Role of Deputy Manager at topshop

    is to be back at work when the holiday time is finis. If the deputy manager takes time off with out consulting the employer then there will be no holiday pay for them. When there is extra help needed during the holidays then the deputy manager will be asked to come and work.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work