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"Discuss the features that characterize World Class Organization. Explain by using real life example. "

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BACHELOR OF ARTS PRODUCTION, PLANNING AND CONTROL MODULE BA423 PRODUCTION AND OPERATIONS MANAGEMENT Individual Assignment: "Discuss the features that characterize World Class Organization. Explain by using real life example. " Executive Summary A world-class organization is an organization that becomes the best and then sustains itself as the best in its field. It goes beyond TQM (Total Quality Management), which is an adaptive process. It also goes beyond the "learning organization" by keeping ahead of changes. World-class organizations practice Continuous Quality Improvement (CQI), a management philosophy which focuses on improving processes within an organization. The management strategies of World Class Organization are following Dr W.E Deming's teaching, which summarized into the following 14 points : 1. Create constancy of purpose towards improvement of product and services with the aim to become competitive, to stay in business, and to provide jobs. 2. Adopt the new philosophy. Do not accept mistakes, defective materials, and poor workmanship. 3. Cease dependence on mass inspection. Instead build quality into the product in the first place. 4. End the practice of awarding business on price tag alone. Work with one supplier for any one item to improve quality, on a long-term relationship of loyalty and trust. 5. Improve constantly and forever the system of production and service. ...read more.


By better utilizing assets, including the employees, Canon was able to increase its return on assets. Defect free products rose to 99.95 percent. 3. "Improve constantly and forever the system of production and service. " World Class Organization focus on continuous improvement by regarding everything in the company as a process. All processes must be improved by the use of scientific methods and decisions based on facts. The goal of this focus is perfection as assessed by the customers in all areas. The driving force is everyone whether as an individual or as part of a team. With an eye on the needs of future generations, Canon focuses on advanced technologies and product innovation. To promote global diversification and to ensure that regional considerations are taken into account, Canon maintains R& D facilities around the world. Each facility conducts various activities from core technology research to product development. They had been ranked top three for the cumulative number of patents registered in the US in the past 12 years. In Production, Canon develops its own innovative production technologies and processes, to maintaining robust manufacturing operations and producing goods of the highest quality for markets worldwide. The heart of these operations is cell production, which enables them to continually boost productivity and product quality while steadily raising efficiency in areas such as inventory control. ...read more.


They actively collect and analyze customer comments and queries and channel the results to individual product divisions for future product development and services As a corporate leader in environmental matters, Canon works vigorously to integrate environmental and economic goals into all corporate activities. Maximizing resource productivity is a principal goal of the Canon Group. They work to reduce the impact on the environment throughout their operations, from R&D and product design to production, logistics and product usage and disposal, by conserving energy and resources and eliminating hazardous substances. They moved quickly to support and comply with Europe's RoHS ( Restriction of Hazardous Substances) Directive, which is considered the strictest environmental directive in the world. In their 2010 Vision program, Canon sets guidelines for halving the environmental burden relative to their sales. They aim to halve the burden their business activities place on the environment relative to sales during the decade from 2000 to 2010. Canon is also stepping up our efforts to develop environmental technologies and seeking new ways to reduce environmental impact through production reforms. Canon's code of ethics and progressive management and employment policies create an environment in which all Canon employees can, as their corporate philosophy calls for, make contributions toward world prosperity and happiness for all people. Reference : 1. Production and operations Management , Alan Muhlenmann, John Oakland & Keith Lockyer 2. www.canon.com 3. Out of Crisis , W Edwards Deming ...read more.

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