The “spoodle” was an invention by Jeff Goddard who is the world fastest pizza maker. It is designed to be a ladle and a spoon to cut down on the time it takes to sauce a pizza. Dominos pizza have taken this on board and are using it to make a more efficient pizza delivery. Another way they have improved efficiency is through the Dominos Pizza Distribution which allows there stores to focus on delivering and making pizzas. It works by a head quarters to make the pizza dough, grate the cheese and chop the vegetables and send it to the shops nation wide saving time on production of pizzas.
How will R. Bethells Fish Mongers achieve their aims and objectives?
R. Bethells are focusing on appearance and consistency to serve the customers with utmost politeness and integrity instead of efficiency because they think that if pressed into buying something quickly they will not buy as much and there are not many surges of customers but instead they come in a continual flow. They believe that taking time with a customer will help him/her to make a better decision of fish and they will be more satisfied and they will want to go back to that particular shop again.
They will also try to get in touch with over sea’s suppliers so they can find larger varieties of fish but they will not buy endangered or protected specie’s. All in all this will create more sales and improve profit.
Dominos human resource department try to recruit the best employees and make sure they work effectively and safely for them to achieve its aims and objectives. It also has to carry out a number of activities.
It try’s to keep existing employees as training a new recruit can be very expensive. Dismissal and redundancies is maid by dominos human resource department as well because sometimes an employee is not working to the best of there ability and they can be some what of liability.
They also have to provide good working conditions such as warmth and cleanliness of the shop and sort out work hours and holiday entitlement.
They must also provide training, developing and promoting their employees by training employees at the work place, planning jobs so their employees enjoy new experiences and develop new skills.
Unlike big businesses, small businesses like R. Bethells don’t have separate departments such as a finance department, a human resources department, a research and development department, an administration and ICT support function. Except theirs is all done by the bosses whom are responsible for each of the above.
They have to look after the account books, make bank transactions, pay the tax man, pay for all the expenses and pay the staff their wages. One of the bosses will take responsibility for account books, expenses and wages. While the other makes the bank transactions and pays the tax man.
R. Bethells recruit staff directly from the public. Potential employees apply at the shop and if there are vacancies, the boss will take them on and train them how to handle knifes and cut fish in specific ways. New recruits start by working once a week on a Saturday and if the boss is pleased by how they work, they will be offered a full time job.
Health and safety is a big issue in the shop as there are a lot of sharp objects and wet slippery floors, so all employees are forced to wear water proof, rubber soled foot wear and to wear standard clothing supplied by the boss. Hygiene is important in the shop as they are dealing with food, some cooked, some raw. The cooked food is not touched with hands and is only touched with scooper. The bosses have to over see that the shop is smoothly run with the least amount of glitches.
All letters and notices are maid on the computer at the home of the bosses and they are given straight to the employee. Phone calls are maid from one of three phones, the house phone, shop phone or the mobile phone.
To a company like Dominos this is very important because this part of the company because it has to keep the company alive with new ideas and keep it up to date with the changes in technology and the environment according to what the people are most willing to participate in. E.g. The new heat wave hot bag was invented in winter because the pizza’s were getting cold before it reached the door step and so people are not willing to buy pizza’s. Without the research and development team they would have never created this product.
Although research and development is very expensive and can take a long time to produce any result, Domino’s invests in R and D because they can gain an advantage over rival firms (e.g. Pizza Hut) in hope to offer products that are better designed and more technologically advanced. Research can be used to improve existing products so as to extend their popularity. This may discover cheaper ways of producing current products, which will result in higher product quality and better customer satisfaction. R and D eventually will lead to new products. Higher prices can be charged for the new products, enabling Dominos to make a larger profit.
Communication is very important within Dominos Pizza, as people need to be informed as quickly as possible about a problem or change within the Dominos. Communication can be done internally and/or externally.
Internal communication
Internal communication is when workers with in Dominos, communicate with each other within the business. Communication can be done by anybody that works with Dominos. Here are the different ways in which you can communicate internally:
In this type of communication, Dominos head office they may need to find out information from the finance department. The workers don’t always have the time to walk to each department so they must use:
- Telephone
- Fax
- E-mail
- Tannoy system
- Face to face
The most efficient way in which to communicate out of these four is the telephone because you know that you have spoken to the person you needed to speak to (sent a message) and they will say some thing back regarding what the message was (feedback). Face to face would take too long if the store were large.
This type of communication is done by the likes of:
E-mail is probably the one that is used the most often. E-mail is fairly efficient and extremely fast. Telephone is also easy and efficient way of communicating because you receive instant feed back. Fax is another good way, but problems can occur if there is nobody to receive at the other end and sometimes it cannot be done if someone is using the phone line.
External Communications
This is when workers within Dominos communicate to others outside the business. Weather it is customers or suppliers it is done in a range of ways depending on which is most suitable to the circumstance. Here is a range of ways in which Dominos communicate to others outside the company;
- Telephone
- Fax
- E-mail
- Face to face
- Advertisement
Advertisement is mainly used to attract customers to the shop but it can also attract others business’ to join or sell a product or an idea to Dominos. Face to face is a much preferred way to talk to other businessmen as there is little noise (distractions) so a message is clearly read but can be a costly and a time consuming process. E-mail and fax is generally used to place orders for the shop because there will be a person on the receiving end constantly taking orders. Telephone is a widely used and preferred way to communicate. It is used for all sorts of the jobs and is generally efficient but noise can be a problem if someone is using the internet or fax machine.
