Effective telephone techniques in business
Phone calls in English for non-native speakers are much more difficult than talking to people face to face. Maybe it's because you can't read the person's expressions or get cues about their meaning from their gestures. And of course as non-native speakers, it is sometimes difficult for us to understand accents and slang properly and that’s why you are already nervous before the call starts. Preparing in advance for a phone call in English is one of the best ways to overcome these difficulties.