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Employee training and development has become an essential element in improving performance at Sainsbury's.

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Introduction

Employee training and development has become an essential element in improving performance at Sainsbury's. INTRODUCTION According to Truelove (1995 + PAGE NUMBER), "Training endeavours to impart knowledge, skills and attitudes necessary to perform job-related tasks. It aims to improve job performance in a direct way". Truelove(1995) also states that "Development is a process whereby individuals learn through experience to be more effective". Sainsbury's is a well known company, which operates in the supermarket industry. They are currently 3rd in the market to Tesco followed by Asda. There is an immense need for high performance by supermarkets in this competitive market, as they all try to compete with each other, offering lower prices and better deal for products. High quality performance allows differentiation between rival companies. As there are always advances in technology and the way people work constantly changes, there is always a need for training and development. Training is related to life long learning in the sense that people should be continuously learning and enhancing their skills to achieve greater objectives for the business and for themselves. This shows how training is a vital aspect of organisational performance. For example, Sainsbury's are frequently introducing new procedures which change they way they work, both on shop floors and within the offices. ...read more.

Middle

Advantages * More relaxed away from work, less pressure to perform. * Higher standard of training offered than internal. * Most up-to-date information available for staff, so higher quality training given. Disadvantages * Can be more costly as Sainsbury's have to pay for training course. * High management expectations on return to work. * There is very little guarantee that staff will obtain a higher standard of learning. Sainsbury's would have to have systems in place for assessing how well the training has worked. * As well as paying for staff training, Sainsbury's might have to pay extra wages for staff cover. * Different equipment may be used so staff would be unfamiliar on return on work. MODELS AND APPROACHES OF TRAINING There are various approaches to analysing training needs within a company. One approach, which is regularly used by Sainsbury's, is the problem-centred approach. "The problem-centred approach focuses on any performance problems or difficulties, and explores whether these are due to a lack of skills, and if so, which." (Torrington, Hall & Taylor, 2005, page 391) The systematic training cycle is also known to be one of the most important ways of identifying a 'people-development-strategy' in order to have an orderly sequence of training. ...read more.

Conclusion

HOW TRAINING EFFECTS THE COMPANY Positive Effects Existing staff are more skilled and new staff are trained up when starting, staff can work various areas of the company - not stuck in one section/department, improved staff morale, customers happier with improved service, increased productivity. Negative Effects Financial costs of training staff - bringing in people to train them or sending out staff on courses, staff may still be paid wages, time/productivity is lost if training is during working hours, staff may not feel comfortable with training and may need more - they may also make costly mistakes when practicing or when actually undertaking new procedures. "One view holds that training makes people more employable and hence more likely to leave in order to develop their career... This ultimately benefits other employers" (Torrington, Hall & Taylor, 2005, page 176) The following is a few more examples of drawbacks of training. * Overall cost possibly quite expensive for Sainsbury's, due to hotel or equipment costs. * Possible loss of production within Sainsbury's. * Costly mistakes could be made by employees such as improper use of equipment, causing damage or injury from poor training. * Training might encourage employees to leave to develop their careers further. CONCLUSION How has company done over the years? What policies work? What are the methods of best practise and do Sainsbury's follow this? Are they succeeding? ?? ?? ?? ?? Human Resource Management 1 ...read more.

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