• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24
  25. 25

Employees are a business's most important assets; this is why they created the Human Resource department.

Extracts from this document...


Task 1 Employees are a business's most important assets; this is why they created the Human Resource department. Its purpose is to manage, train and look after the workers of the business. It is also their responsibility to implement health and safety legislation at work and look after the employees. There are many roles that this department manages; these ultimately help the business to achieve its objectives. These include: * Manpower planning. * Recruitment and selection. * Induction and training. * Promotion and transfers. * Appraisal and termination of employment. * Rewards and conditions of employment. * Working conditions. * Career development and welfare. * Wage bargaining and disputes. An effective and efficient business manages their employees or human resources well. The better this is done, the more the workers will be happier, better motivated, more productive and more responsive. Badly managed workers are more likely to skip work, be less enthusiastic and less willing to show initiative. The HR department at Chester Zoo fulfils the responsibilities of looking after its staff according to court laws and employees' rights. It has to deal with employee issues such as equal employment and unjust dismissal, plus in rare occasions, drug testing and "Aids in the work place". There are several things involved in human resource, these are: * Planning how to motivate and satisfy workers. * Planning how to develop a certain organisational culture or approach in employees. * Planning how to support or develop employees, i.e. training. * Analysing current employment needs. * Forecasting the likely future demand for employees by the business. * Forecasting the likely future supply of workers that will be available to hire. * Predicting the extent to which workers leave the business. The HR department controls many important parts of the company and without it the business would collapse. There are several areas of importance that the department looks after. ...read more.


* Additional Skills. These are skills that are not necessary, but might help you get the job over somebody else. There are four additional skills that Chester Zoo are interested in. * Full driving licence. * Chain saw licence. * Tractor driving license. * First Aid Certificate. The person specification designed by Chester Zoo would give the Human Resources department enough information to write a job description and advert. The Zoo's specification covers all the six areas considered to be part of a normal person specification and also includes additional skills that the department considers useful, but not necessary. Chester Zoo has created a very useful person specification template. Job Description The content of a job description can be summarised under four headings. * The job title - put as briefly and plainly as possible. * The person to whom the job holder is responsible and the staff or area for which the job holder is responsible. * The prime objectives of the job - in broad terms (e.g., one or two concise sentences that explain what the job exists to do. * The main duties or activities involved in the job - listed as briefly as possible, and in a single sentence. The aim is to indicate what is to be done rather than how it is to be done. Chester Zoos' job description is split up into four parts. * Department. The department the job is for. * Job Title. The title of the job being requested. * Job Purpose. A brief description of what the job is about. * Principal Accountabilities. The main duties and responsibilities involved in the job. This document would give any potential employee enough information to decided whether or not to apply. The Zoo's job description covers all key issues, including purpose, title, department and responsibilities. However, it does not include information about whom the employee is responsible to and the staff they will be responsible for, if any. ...read more.


We currently have a vacancy for a highly motivated and experienced Keeper, to work within the Mammal Department. At least four years experience in exotic animal husbandry will be required and preference will be given to those with the City & Guilds Animal Management Diploma. Further educational qualifications in a zoological related science will also be advantageous. This is an excellent opportunity for those aiming to further their career in Zoo animal management with opportunities to work with a wide range of mammal species. Applications should be made in writing, enclosing a current CV to Mrs Jayne Quinn, Personnel Manager, Chester Zoo, Upton-by Chester, Chester CH2 1LH. Closing date for application is: Keeper Interview Questions 1. Tell me about yourself. 2. What appeals to you about the job? 3. How much do you know about us? 4. What qualities should we look for in a good keeper? 5. What skills do you have that make you a good keeper? 6. What do you enjoy most about being a keeper? 7. What do you like least? New keepers are given experience of working in all sections of the Zoo and are trained in their duties by the Senior Keeper on each section. All keepers are encouraged to study for and obtain the Animal Management City and Guilds qualification. The Animal Management course is run internally with lectures at the end of a keeper's normal working day. The Zoo needs the HR department to make sure there are enough workers to keep the activities of the business going, not just because it would affect revenue, but also for health and safety reasons. If the Zoo were incapable of recruiting enough skilled workers, the training and development bill would have to increase. The Zoo can't afford high costs and therefore would need to increase revenue. That's why the HR department likes to have a highly skilled unemployed workforce; the better the choice and the cheaper it will be. Benjamin Black ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Staff training is very important to all businesses, including IKEA because:

    Manager in Training * IKEA Wednesbury specific training * Available to co-workers who posses basic management skills and demonstrate the potential to become a Manager * Nominated by Functional Manager * Operate in management role with 'on the job' Training and Development * Usually 12 month programme to appoint

  2. The organisation I have chosen for my Business Studies project is Argos. Argos is ...

    This is important for Argos as: 'We excel through teamwork, as we respect and support each others' Argos' structure, culture and management style link together as they mainly concentrate on the working together of employees and the issue of sharing new ideas and aspirations.

  1. "Managers should do everything they can to enhance job satisfaction of their employees? Do ...

    while another found that "OCB gestures aimed at specific individuals correlated .31 with job satisfaction." Smith, Organ and Near (1983). Going back to our definition of satisfaction, we can make sense of this all. Individuals who perceive that they are attaining fair treatment will feel bound by the norm of

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    Also the organisation would not give you an opportunity of coming into their company to interrogate their customers. Observation: Observation means that the situation of interest is checked and a person or some mechanical device records the relevant facts, actions, or behaviours.

  1. Performance management - Tesco's needs to mange the performance of its employees effectively if ...

    Hygiene factors include: Supervision and technical conditions An employee's salary Working conditions Company policy Interpersonal relations Herzberg's theory suggests that an increased salary might only have a short-term effect upon employee efficiency and satisfaction. However, if Tesco's employees were given additional responsibility, such as being placed in charge of a

  2. Rights of employees and employers. .

    sick pay or statutory sick pay which is a much lower payment. Notice periods - If an employee of Tesco decide they want to leave or if Tesco decide they need to dismiss an employee the amount of paid notice needs to be known.

  1. What is the purpose of management theory? Explain how knowledge to understanding of management ...

    Basic Gantt chart Shapes The basic shapes required to make a Gantt chart include tables, Gantt bars, milestone markers, and link lines. Gantt bars indicate the duration of tasks. Milestone markers signal a major turning point in the project such an approval meeting or the release of a product.

  2. What are the most important qualities that an entrepreneur needs to possess, in order ...

    entrepreneurs in order to yield the best chance of success when starting a business. My first source is an investigation into a small business owned by Ms Jin in China. She opened a shop operating in the fashion industry, selling clothes and apparel.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work