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VTCT VR74 Support Employment Standards Support services and operations a. Briefly explain why it is important for as business to run smoothly and efficiently and what can be done to ensure that this continues? It is important for the business to run smoothly and efficiently as this lead to clients satisfaction, cost effectiveness, and secure the employment of employees. To achieve this need to work out the time limit, make sure client is happy and satisfy with the treatment before leaving the salon, treat the client and staff with respect and be professional all the time. b. Describe your own responsibilitries in the work place with regard to quality assurance? * Follow health and safety procedures * Act to protect themselves and others * Use equipment properly * be professional * provide complete information to client before treatment * follow the ethical code of practice c. What can you do to ensure that clients are return to business? Good codes of practice always bring the clients back to business. Welcome the client and make them comfortable inform the client if they need to wait, record the arrival time of client after treatment ask the client if happy with the treatment. Arrange the next appointment if necessary and ask the client to purchase any products greet them at the door and keep the client record card up to date.
e. Give examples of hygiene procedures you take as part of your work? * Wear proper uniform and close toe low heel shoes * Wash hands before treatment and after treatment * Avoid any jewellery * Dispose material in the proper way * Always use clean towels for every client g. How do you ensure that workplace always appear hygiene? * Keep the workplace clean * Uniform should be clean * No pets should be allowed * Keep the tools clean and sterilize * Always provide customer clean towels h. Explain how treatment waste is disposed of in a hygienic manner? Waste like cotton wool and tissue should be dispose in sealed bag, needles should be dispose in sharp container; waxing strip should be dispose in clinical waste bag. The sharp box and clinical bag should than sent to incineration. Support Professionalism and community involvement a. Why is it important to treat everyone equally and how can you ensure that this happen? Under discrimination Act it is unlawful to discriminate against anyone also treating every one equally build up trust and confidence between you and client and it project the professional image of your business. This can happen by dealing everyone in the same posture not give priority to one on another. b. What steps would take to make sure that your services are available to all sector of the community?
b. What action can you take to put client at ease and reassure them of your professionalism? Welcome the client and make them comfortable inform the client if they need to wait, record the arrival time of client after treatment ask the client if happy with the treatment. Arrange the next appointment if necessary and ask the client to purchase any products greet them at the door and keep the client record card up to date. c. Explain responsibilities you have when working with children? Treat them with great care and be polite and gentle with them and clearly explain about the treatment before starting. d. How should you react to a client (whether adult or child) talking about abusive experience and what action should you take? The best way to deal with such situation is to listen to their story do not personally advice them, but can tell them to contact the relevant organisation or person who can help them. e. Why is confidentiality important? It is important according to the Data Protection Act it is unlawful breaching the confidentiality, therefore it is important not to reveals client information to any one and should be the information up to date. f. How can you protect yourself as a therapist from inappropriate behaviour? * Avoid taking part in abusive conversation * Be professional and try not to discuss personal life * Respect other about their say * Complain to manger if client is misbehaving with you ?? ?? ?? ?? 1
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