• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Evaluate the different approaches to leadership adopted by the characters in the case study - What are the strengths and weaknesses of the leadership displayed at County General?

Extracts from this document...


Essay 3 Organisational Behaviour Evaluate the different approaches to leadership adopted by the characters in the case study. What are the strengths and weaknesses of the leadership displayed at County General? The purpose of this essay is to evaluate the different approaches to leadership adopted by the characters at County General in the case study. I will apply appropriate leadership theory I will also explain what are the strengths and weaknesses of the leadership displayed within the Hospital. The essay will finish with a conclusion in which I will summarise all findings and clearly show all major factors to consider suggestions for improvement within the hospital administrative staff. According to Mullins (1999) Leadership can be defined ' it is a relationship through which one person influences the behaviour or actions of other people'. Leadership is related to the process of communication, interpersonal behaviour and motivation. Successful leadership is a two way process which influences both individual and organisational performance and importantly reduces employees dissatisfaction. Leadership is vitally important at all levels within County General Hospital, being from the Admin Director (Bill Humphreys) to the junior Admin staff. There are various approaches to leadership that have been identified in the hospital. Daphne had worked herself up in the hierarchy, hence has roughly 30 years experience. As the Senior Administration Manager (SAM) ...read more.


As he focuses on structure, strategy, implementation, experimentation and adaptation of the Helping Hands Initiative for the workers. The types of leadership seemed different in every department, but As Daphne had a 'reputation for being able to keep calm in a crisis'. It also appeared that as long as her department was running smoothly she wasn't concerned about the others. She says 'Don't be so melodramatic' and states 'You just need to make sure you keep all you medics and PAMs in line like I do' saying its an improvement for her staff as they 'can understand what to do in any given role within her department'. Job rotation was firmly supported by staff as they thought it would give them' a greater understanding of the department's operations' Before admin staff reported to one manager but under the new reorganisation they were put into teams and were supported by all staff by a particular area of the departments. As a result the staff were responsive to whoever was in charge of the area. This could be anyone from a consultant to a PAM or an administrator. Accordingly the problem develop into reporting responsibilities, everyone thought that they were in charge. 'The junior admin staff are getting pulled in six different directions at once'. staff unauthorised absences went up 20% and the 'best admin officers handed in their resignations'. ...read more.


Therefore this shows that others in her department thought she did not really deserve the award, she was also the first one to choosing the option of health spa for herself whilst the previous winners chose an option with their admin colleagues. Basically staff will not get motivated in their job roles if they believe that the award being handed to an undeserving person. Also the fact that previous award was shared and not this one may lead to team is isolating that member thus fragmenting the team. This will lead to the team morale and maintenance needs being affected in adverse way due to the initiative. Lastly I will summarise all findings and clearly show all major factors that will influence the motivation of the administrative team deriving from the initiative. My main findings are that leadership can only be improved with the hospital by better organisation and the leader will need to interrelate the demand of the task and the team as well as those of individual members. This means being directive when it is necessary; giving praise and constructive feedback when people need it; ensuring everyone and everything it operating to its full potential. This includes that they are clear about their objectives. The initiative works as a satisfier and gives staff the feeling of recognition and accomplishment it also motivates staff by rewarding them in a way, which improves employee morale. The feeling that staff gained by the award felt them will feeling of self-fulfilment. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    To resolve the issues and conflict between the two stakeholders Tesco have come to the agreement that they will employ more part time workers. These can be people such as mothers with children and students. If the workers Tesco have taken on are happy with they way they are being

  2. Case analysis of Barsetshire County Council (BCC)

    It is dynamic and involves the use of power. The goal of senior executives in many corporations today is not simply to wield power bit also to give it away to people who can get jobs done (Stewart, 1989). A devolved management enables the managers to become more focused about the goals and being empowered to take initiative they

  1. The 3M Company case study

    For instance, like the units in a living thing, the departments in any division have semi-permeable boundaries. Sales people aren't trained only in sales. They learn about their division's technology so they can describe products to customers. Moreover, they're expected to work with people in the marketing and research departments of their divisions and to network across the company.

  2. Analyze and evaluate the strategic decisions made by Marks and Spencer (M&S) in different ...

    uncoordinated and in different directions by different branches � inexperience of local decision makers. The Significance of Management Styles for Decision Making 'Whatever structure an organization has, the general style or approach to decision making will vary from individual to individual.'(Jennings D.)

  1. Managing Human Resources in Marks & Spencer.

    The position of flexible staff is often a source of industrial relations problems for Marks and Spencer and other businesses and may lead to conflict with trade unions. Recruitment, redundancy and redeployment If Marks & Spencer is aiming to expand production it may employ extra workers.

  2. Staff Training and motivation - McDonalds case study

    interest, structural and value -- we can begin to determine the causes of a conflict and design resolution strategies that will have a higher probability of success. There are many types of reasons why conflicts may happen between Human Resources Functions, such as; Relationship Conflicts Relationship conflicts occur because of

  1. Observations on Management and Leadership

    You can teach the rudiments of cooking, as of management, but you can't make a great cook or a great manager. In both activities, you ignore fundamentals at grave risk--but sometimes succeed, In both, science can be extremely useful, but is no substitute for the art itself, In both, inspired amateurs can outdo professionals.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    implementation of Health and Safety Act and indulge themselves in carrying out the risk assessment on all their activities. A customer would feel dissatisfied if they thought the store wasn't meeting legal requirements. 3(d) Evaluate and compare each organisation's performance in meeting its customers' needs.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work