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Evaluating the effects that the alternative approaches may have on the structure and functions of WHSmith, and how they achieve their objectives.

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Introduction

Evaluating the effects that the alternative approaches may have on the structure and functions of WHSmith, and how they achieve their objectives When looking at effects that will arise due to alternative approaches WHSmith could change to help the company meet its objectives, I must look how these changes will affect the structure, how the functions will be affected and how it will help them to meet their objectives. When looking at the first alternative approach suggested to WHSmith the first problem that would arise would be that new members of staff would be needed. These could either be recruited by the training. Obviously, this training will need to be very intense as they will have to be able solve any problems that may occur in every situation so that customers will be kept happy and will feel that the store are trying their best to please them in the Internet cafe. Also the communications supervisor or current employees would need to be re-trained so that they will be able to either help run the caf�, or to become a technician - so that if there are any problems in which computers encounter any problems or fail to work then either these new or current employees should be able to fix the problem. The managers may need external training as WHSmith, Milton Keynes will probably not have the correct resources to train up these managers efficiently, meaning they may need off-the-job training either at a branch that may have the correct training staff, or at a college where they can learn this management role. This will mean there will be an added cost to the business, as staff are being trained away from the store, but this should pay off as it will be affective and will allow the Internet caf� to be very well run. Also this will mean external communications will improve, as the store will need to have better links with the off-the-job training centre - which may be a college so that both can communicate and ensure that the training given is correct to the line of work. ...read more.

Middle

This will make the structure of the store slightly narrower, but due to the organisational structure included in this coursework it cannot be seen as only two sales and service supervisors have been included, as I couldn't fit on the correct amount to the chart. This will mean slightly less wages will need to be paid out - which again is another advantage of the system. This alternative approach will also affect the external communications. This is because the clocking-in system will mean that not as many communications will need to take place. This is due to the ability of the clocking-in system to calculate the hours worked by employees, and the days that they have worked. This can then be put into a database (like Excel) and this can be sent via E-mail or Electronic Data Interchange to Head Office. This will mean that less communication will be needed between the Milton Keynes branch and Head Office. This is because before the clocking-in system was introduced, one of the sales and service supervisors had to calculate all the hours worked by employees over the week, add these up and send a letter to Head Office confirming these hours worked. This meant that it took time for Head Office to receive the time sheets - and there was also a chance that these hours could get lost in the post. This is why the clocking-in system can help affect this external communication with Head Office, because it is up to date and links to computers, meaning e-mails can be sent rather than post. Also the internal communications will be affected because the clocking-in system will help staff in store to know that they are going to be finishing when they are supposed to be. Also staff will know where other staff members are at a specified time as the rota's will be correct and will not be running 10 minutes late due to the unpunctuality of some staff. ...read more.

Conclusion

The reason why vast amounts of cash, gift vouchers, stamps and phone vouchers are not kept in the tills is because if there was a robbery to occur in store it is very easy for the till to be removed from its case. This is made easier as notes, which are put in the counter cache by employees, are on the other side of the till when it is open. This makes the till an easy target for robbers to take - which is why WHSmith, Milton Keynes does not run the risk of keeping masses of notes, coins or anything else in the till. This is why someone else may need to be employed in the cash office - so that it can be run efficiently and so that tills can be refreshed when necessary, without any difficulty. The other function of the store, which may be affected by more tills, is the small function of the recruiting of new staff - run by the training and communications supervisor. This is because she will need to employ some new staff so that the new tills can be run when they need to be, and are, opened in store. This will just be like any other recruiting done by Louise but will need to be done simply for the new tills. This will therefore only be a small effect and will not last very long - but it will still affect the business, as increased wages will need to be paid out. This will mean that the time sheets will need to be updated by the sales and service supervisor in charge of them, unless they install the new clocking-in system. This will mean the new employees' hours worked will need to be calculated and dealt with - which is the other small effect these new tills will have on a function of the store. In saying this I feel that I have evaluated the effects that these new, or alternate approaches, will have on various aspects explained above in the store. A2 Philip Walker ...read more.

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