Explain How the Production process and quality assurance/control system used by the business helps it to add value to its product or service (Sainsbury's)
Explain How the Production process and quality assurance/control system used by the business helps it to add value to its product or service
Sainsbury has wide range of food products from toiletries to clothing’s, newspapers to house stuff, electrical equipment and CD’s and DVD’s etc. Many of these products are manufactured. Sainsbury pays big brand suppliers to make their products and put Sainsbury’s logo on. To make products of suitable standards and good quality, they have to go through several checks to ensure products are good. These include:
- Quality Control: this is the old fashioned way to inspect food. It is confident with detecting and cutting out ingredients of products that falls below the standards. Sainsbury will loose money it will involve considerable waste as defective products are scrapped. Inspection and testing are the most common methods of carrying quality control. By scrapping the products out Sainsbury is showing its customers that they are providing goods with high inspected quality.
- Quality Assurance: it occurs during and after the product. Quality Assurance ensures to see that the products are of high standards. Quality assurance prevents faults and defects on products. Quality standards should be maintained by following steps set out in a QA system. Quality Assurance involves providing customers with what they want, when they want it and how they want it. If products are not good Sainsbury will loose much money. The more quality the product is the more goods are being able to be sold and they will have large amount of offers for customers.
- Total Quality Control (TQM): TQM is a process which encourages everyone in the workplace to provide high quality in the product to provide customer satisfaction. The way the product is made the quality should improve. Sainsbury should plan and organize for improvements that take place. Sainsbury needs to make improvements and changes to the products to meet needs accurately. Sainsbury must look to alter changes of the food to customer’s daily requirements. Sainsbury needs to be moving with customer’s requirements and fashions to design products and services that exceed customer’s needs.
- Quality Circle: is a study group of volunteers who meet regularly to work on variety of operational and employee problems. They put ideas into action. This involves in-depth analysis, proposals for action and presentations to managements on what ought to be done. There are four main components of a quality circle framework:
