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First Defintion of knowledge management

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First Defintion of knowledge management. Knowledge management is the process of capturing value, knowledge and understanding of corporate information, using IT systems, in order to maintain, re-use and re-deploy that knowledge. Capturing, organizing, and storing knowledge and experiences of individual workers and groups within an organization and making it available to others in the organization. The information is stored in a special database called a knowledge base and is used to enhance organizational performance. Two of the most common ways are: * Documenting individual's knowledge and disseminating through manuals or a database * Using such tools as groupware, email, and the internet that facilitates communication. Knowledge management leverages all the key resources that a company has in place and that can be put to use in a more effective way.The value of Knowledge Management relates directly to the effectiveness with which the managed knowledge enables the members of the organization to deal with today's situations and effectively envision and create their future. Without on-demand access to managed knowledge, every situation is addressed based on what the individual or group brings to the situation with them. With on-demand access to managed knowledge, every situation is addressed with the sum total of everything anyone in the organization has ever learned about a situation of a similar nature. ...read more.


Technology: A common misconception is that knowledge management is mainly about technology - getting an intranet, linking people by e-mail, compiling information databases etc. Technology is often a crucial enabler of knowledge management - it can help connect people with information, and people with each other, but it is not the solution. And it is vital that any technology used 'fits' the organisation's people and processes - otherwise it will simply not be used. These three components are often compared to the legs of a three-legged stool - if one is missing, then the stool will collapse. However, one leg is viewed as being more important than the others - people. An organisation's primary focus should be on developing a knowledge-friendly culture and knowledge-friendly behaviours among its people, which should be supported by the appropriate processes, and which may be enabled through technology. Developing a knowledge management strategy A knowledge management strategy is simply a plan that describes how an organisation will manage its knowledge better for the benefit of that organisation and its stakeholders. A good knowledge management strategy is closely aligned with the organisation's overall strategy and objectives. A good, clear knowledge management strategy can benifit in the following ways: * increase awareness and understanding of knowledge management in the organisation * articulate ...read more.


Think constantly about addressing the "what's in it for me?" Always anticipate that question from all of those involved - senior managers, middle managers, staff, those departments and functions whose support you will need such as human resources and information technology. In answering the "what's in it for me?" question, consider the three key levels of 'me': myself, my team/department/function, and my organisation as a whole. The benefits to an organisation due to the KM Strategy are as follows: * identify and replace poor practices * raise the performance of poor performers closer to that of the best * avoid reinventing the wheel * minimize re-work caused by use of poor methods * save costs through better productivity and efficiency * improve services to clients. Best practice programmes are most appropriate in organisations where processes are quite well developed and where a certain amount of knowledge and experience has been accumulated. They are most useful where an organisation has several units or people performing similar tasks but who are widely dispersed and so do not tend to learn from each other through day-to-day contact. This answer is enough if ther is a case study just link this answer to that case study just conclude sayin that if all this is done in the XYZ organisation then changes will take place over time. ...read more.

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