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For this assignment I am investigating how Marks and Spencer plc works, and I will look at its aims and objectives, functional areas, employment law, communication methods and organisational structure of the company.

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Investigating how Businesses work Introduction For this assignment I am investigating how Marks and Spencer plc works, and I will look at its aims and objectives, functional areas, employment law, communication methods and organisational structure of the company. Marks and Spencer is a publicly owned company in the retail sector. It is in the retail industry and is a large company. The company has been running for many years. Marks and Spencer is one of the UK's leading retailers of clothing, foods, homeware and financial services. It serves 10 million customers a week over 300 UK stores. Aims and objectives All businesses have aims, this helps them achieve and reach their targets to make their business successful. Therefore Marks and Spencer's aim is to attract the customers with appealing, superior quality products at attractive prices. They do this by creating exclusive products for the customers. The company aims to put the customer first in everything they do and offer the highest values of customer care in order to satisfy them. In order to achieve the aims, businesses need to decide what objectives to take to help them. According to Marks and Spencer's objectives are to: 1. Deliver the agreed minimum customer service standards 2. Carry out and develop new systems 3. Reduce theft and loss 4. Create a visually exciting store 5. Permit people 6. Improve effectiveness through managing risk 7. Recruit the right people to provide service standards 8. Deliver customer focused training Functional Areas In large businesses people work as a team in order to help the business run smoothly and effectively, they work together in different functional areas which relate to them. Businesses have these functional areas to help them achieve their aims and objectives. I will be looking at four functional areas, which are: 1. Human Resources 2. Finance 3. Marketing and Sales 4. Administration Human Resources Human Resources are involved with the staffs that work for the company. ...read more.


Every day Marks and Spencer would receive telephone calls that need to be answered, mails that needs opening and replying, a list of tasks to do, visitors that arrive at the reception some without a appointment, Fax messages, documents to sort out and need to prepare and documents that need updating etc. Every morning Marks and Spencer receive a number of mails, these mails are then sorted correctly, date stamped then delivered to different departments and individual staff. Marks and Spencer also arrange for their mail to be collected to sent out at a certain time. Marks and Spencer receive enquiries from a variety of people, companies and also other people from inside the organisation departments. Marks and Spencer try to answer these enquiries quickly with correct information. Marks and Spencer has a large amount of documents produce by organisations such as forms, fax/telephone messages, letters and reports. These documents are then filed and some are stored in the computer. Cleaning and maintenance Marks and Spencer employ cleaners to do routine cleaning duties. Some employees do the basic cleaning and the others don't. If a cleaner is off sick, the supplier has to replace them as part of their contract. Security Marks and Spencer security staff are not employed by the company but by a specialist security firm. The responsibility of the firm is training and supply. The security staffs are responsible for patrolling the premises. The job roles involved in Administration are: Job Title Job Role Administration Managing the administration operations of the Manager organisation. Company A senior executive responsible for all legal affairs of the secretary company, dealing with shareholders, insurance and organising meetings. IT manager Managing all the IT requirements of the company, including Equipment and advising on future needs. PA/secretarial Responsible for providing secretarial and administrative Staff support, usually to senior managers. Equal opportunities and employment legislation Recruiting and keeping the right employees is important to every business. ...read more.


Organisational Structure of Marks and Spencer To make the business run successfully without any chaos, they organise their employees in functional areas and section so they know what to do. This helps the business to make decisions and carry them out. Every business has its own way of structure. Hierarchy Structure Marks and Spencer organisational structure of the business is a hierarchy structure, which is tall and has a number of levels. This type of structure may be large but also has some disadvantages as well as advantages within this structure. Below are the advantages and disadvantages. Advantages * Clear job role and lines of responsibility * Each level will have different opinions so therefore more ideas * Clear pay structure * A large number of colleagues * A range of facilities * Good promotion Disadvantages * Slow communication flow. If any staffs require information, this could take time. * Slow reaction to changes and challenges because many people have to be informed whether decisions or changes were going to be made. * Staff at a lower level may feel the manager at the top has no idea what they think or do Flat Structure Here is an organisational structure of a small company. As you can see, this structure is small and does not have many levels. This type of structure is called a Flat structure. This is very much different to the Marks and Spencer structure because Marks and Spencer is a large company. From the diagram structure we can tell that the company is rather small and has fewer levels. But there are also some advantages as well as disadvantages within this structure. Below are a list of the advantages and disadvantages of a flat structure. Advantages * Communication is quicker and more accurate * Good at responding quickly to new ideas and customer needs * Operate quite easily * Less management cost * Flexible working hours Disadvantages * Business is small * No one to share ideas with * May experience problems with shortage of staff if business is expanding. 1 1 ...read more.

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