• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Functional areas and Aims and Objectives of Office Depot.

Free essay example:

Functional areas and Aims and Objectives

Office Depot

Office Depot is a company that relies greatly on its structure. From training new staff to shipping items, without interacting segments of the company, it would be a lot less efficient. Aims and Objectives are also a vital part of the company because of the progress they help give.

Training

Office Depot’s training sectors are constantly interacting. This is because there are so many people leaving and joining the company. To make sure they are being trained correctly, the trainees are taught about the company as a whole, so they too know how it interacts. They are then taught their job specific information by an expert in the field, who can sometimes be a colleague. Next, they are given a test period in the job where they will be closely monitored. As we can see already, colleagues from many different sectors, training monitoring others and having knowledge about the company all involve different sectors. This helps all sectors involved have up to date information (in this case about the trainee) and whether they will help the company or not. Training’s aims and objectives will also be a great advantage to them as they can make sure their service is competitive with others in the industry. They may include:

        Aims

  • To Make their service more efficient
  • To Train appropriate employees only, and removing anomalies.
  • To Train at a high standard

Objectives

  • To have all employees trained by 6 months.
  • To interact with the recruitment sector on a daily basis.
  • To keep all information supplied correct.

Sales

Sales will make sure that all transactions are processed in an orderly fashion and that the order details are received by finance and distribution. This will make it easier for the customer’s order to be received in a timely fashion. Interaction between Sales and Finance is one of the most vital in the company because if communication breaks down then there may be issues with payment and the customer may have an unpleasant transaction. Finance will also ask about the credit rating of the customer to make sure they are going to pay for their products. If they have a bad credit rating, they may not allow the transaction. Distribution will be told about the sale when it is accepted. They will then prepare the items by the customer’s preference, which sales will then give them. Sales will also have their own aims and objectives. These are generally ones that will increase transaction success rates. They can include:


Aims

  • To Manage sales in a customer-friendly manner
  • To increase the success rates of transactions
  • To be compatible with more payment methods

Objectives

  • To have all employees trained by 6 months.
  • To interact with the recruitment sector on a daily basis.
  • To keep all information supplied correct.

Customer Service

Customer Service will watch the progress of sales and help customers if there have been problems with Office Depot’s service. They interact with customers, sales and marketing the most. This is because the issues are mostly with payment rather than shipment with trading that isn’t face to face. Sales will have most of the information relayed to customer services which they will then discuss with the customer. Marketing may be involved if, for example, a coupon that was advertised did not work for the customer. Aims and objectives of Customer Service are vital because they are people that talk directly to the customer and can change if they will recur or not. Aims and objectives may include:

Aims

  • To increase recurring, happy customers.
  • To help the customer and solve their problem quickly.
  • To have a friendly experience for the customer.

Objectives

  • To give out vouchers to unsatisfied customers only 50 times daily.
  • To increase have an average of 2 calls per problem by next month.
  • To run a survey for every customer about their help.

Evaluation

Each sector of Office Depot has its own interactions with others and they will have to maintain these in order to have a profitable and healthy business as they do now. Their interaction currently lets them have quicker transactions with precise customer instructions being followed every time. This also lets the company process transactions, in most cases, without flaws. Aims and Objectives let the company improve on their current service by letting each sector (and in turn the company as a whole) without customers noticing a major difference. Objectives must be fulfilled in order to complete aims and this is shown well in Office Depot, a company that excels in progress. In order to succeed, the sectors should stick to their aims and objectives, which are designed to make them more efficient and helpful.


This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

(?)
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Related GCSE Business Studies Skills and Knowledge Essays

See our best essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. tesco aims and objectives

    And invest into the company. I think that the Tesco's company should help preserve and defend, because they have such a massive profit of �2.2 billion. If they keep on protecting the environment there market share will keep on rising. This will further make certain that they will remain the leading supermarket in Britain.

  2. Organisation, structure and objectives of Tescos and Victim Support.

    Once Tesco have decided on what new product they would like to produce, it then organises its production process. Sales- Sale is an important part of the marketing function. One way in which Tesco try to make as much as sales as they can is the sales department obtain databases

  1. Aims & Objectives

    They have offers on because this will appeal to the general public. These days the recession has taken place, and most people will want to pay the lowest price possible for certain products. If Tesco have special offers going on a regular basis they will have more and more customers coming in which will lead to a fine profit (revenue).

  2. Tesco - Functional Areas

    With health and safety, Tescos would use warning signs to show slippery surfaces etc. These sign are put up to ensure that both the Employees and customers are safe, not being able to put up a warning sign whether if the employee didn't spill anything, the risk of safety towards the customers is vast.

  1. Functional Areas

    properly and spend all the money from their budget it would be very costly for Morrisons. Marketing and Sales have to do a lot of research, they cover most of their own market research but they also need a little help from the Research and Development to do outdoor research for them.

  2. Functional Areas Report

    * Alphabetical - is in order of the alphabet. * Chronological - is in order of date and time. * Geographical - is when the papers are stored in order of where they came from, this may be in order of county, town or country.

  1. Functional Areas

    the consumers o Free gifts with happy meals for children o Money off next purchases which McDonalds give out in leaflets o Buy one hamburger get one free Direct Sales Are made when the provider of the product sells direct to the consumer without any middle person such as an agent or wholesaler being involved E.g.

  2. English for business

    To do this they needed to sell shares. To encourage people to buy shares, governments around the world passed laws which gave people limited liability. During the 20th century many people bought shares in sucessful businesses for the following reasons: - to have a share in the profit made by the business.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work