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Functional Areas of Tesco

Extracts from this document...

Introduction

In this section I am required to give 'a thorough account of the purposes and activities of ONE organisation's functional areas. A detailed analysis of how the main types of internal and external communications used supports the work of these functional areas'. I have chosen Tesco as the company that I am going to apply this section to. Functional areas inside a business are sometimes thought of as internal structure. They are important to keep the business running smoothly. There are many different functional areas in a business. In a large organisation, people work together in functional areas. These areas undertake key functions which must be carried out within the business. Each has a specific purpose. Below are the functional areas within Tesco: Human Resource Department. Human Resource Services - relates to people who work for Tesco. One would drop a line to the human resources department of Tesco if you were applying for a job there. The purpose of human resources - Tesco need to recruit people to carry out important activities. Employees are a type of resource. The purpose of human resources is to find employees that are needed by Tesco and then once they are employed try and meet their needs. Human resources are involved in the following areas: * Recruitment, retention and dismissal. Human resources aims to hire good high quality staff and maintain them. Also if a member of staff have to be dismissed human resources will take care of this and make sure that it is done 100% legally. * Working conditions. High quality staff will be more attracted to a company with high quality working conditions compared to ones with poor working conditions. * Training, development and promotion. This is a key area to business because most staff wants to improve their career prospect. * Employee organisations and unions. Most staff likes to have a say in new developments and major changes in a company. ...read more.

Middle

The administration and ICT support function will either give support over the phone or they will come to fix the problem. This is very important if Tesco are to run smoothly. How internal communication within the functional areas of Tesco helps them achieve their aims and objectives. The internal communication between the functional areas of Tesco helps them to achieve the aims and objectives in more than one different way. The internal communication systems that Tesco have put in place (internal telephones, e-mail systems and the intranet) help the functional areas within Tesco pass any type of information on quickly and safely. This is very important so that all functional areas are informed of all the information that is important to them. The types of internal communication used by Tesco are: * Intranet; every employee will have access to it, and see detailed information on Tesco's aims. * Internal telephones; fast and rapid communication between functional areas. * Internal E-mail systems; these are good for written communication, cheap and fast. Employees can keep copies of E-mail conversations for reference. * Private radios; these are a good piece of equipment. Employees can have contact with one another while on the move. They are cheap and easy to use. * Meeting; these have to be organised; but once organised are good because you have all the people together for a bigger input and better outcome of decisions. * Internal memos; these are good for reminders; eg. Don't forget your meeting at 1.00. * Staff newsletter or magazine; these are good because they can hold a lot of information. Staff can read about new things within Tesco and their aims and objectives. How external communication within the functional areas of Tesco helps them achieve their aims and objectives. The human resource and customer service functions need to communicate to external customers of Tesco. . . weather it be a job applicant or a person making complaint. ...read more.

Conclusion

No matter how big or small it is. If they did not communicate Tesco would not be one of the leading competitors in supermarkets today. Tesco invest in the best communication systems there is. Next time you visit a store take a look, you will probably see that nearly all of the staff have radios. This is a good method of fast communication. Some more examples of Tesco communication. Tesco will use all four types (oral, video, written and graphical) of the communication at some stage: Tesco may use oral communication at some stage; I will give two examples one of internal and one of external communication: Tesco staff may talk to there customers giving them advice on what to buy, this would be external oral communication. Tesco staff may talk to each other about ideas they could develop for the future, this would be internal oral communication. Tesco may use video communication at some stage; I will give two examples one of internal and one of external communication: Tesco may have TV displays in the store to advertise new products, this would be external video communication. Tesco may have video conferences with other stores, this would be internal within Tesco but external outside of the store. Tesco may use written communication at some stage; I will give two examples one of internal and one of external communication: Tesco may send out letters to staff informing them of new promotions available to them, this would be internal written communication. Tesco may use graphical communication at some stage; I will give two examples one of internal and one of external communication: Tesco may produce graphs to show sales of the month, this would be internal graphical communication. Tesco may produce a leaflet with products in for customers; this would be external graphical communication. As you can see from above Tesco use a varied range of communication. ?? ?? ?? ?? Unit 1 - Investigating Business. Myles Howson. 11G. Section B. Page 1 of 20 ...read more.

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